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People and taxi crossing busy crossroads in Tsim Sha Tsui; image used for Services for our Hong Kong Community.

Services for our Hong Kong Community

To treat all our customers fairly, HSBC has a responsibility for ensuring everyone has access to basic banking services, including those who may require special support or who have particular needs.

There are tens of thousands of people living in Hong Kong who are socially and financially vulnerable and as a result may be somewhat disconnected from the mainstream of our society.

Our service

Seniors using laptop and tablet; image used for HSBC Power of Attoney.
 

Find general advice on Powers of Attorney and banking services for those living with dementia.

Couple using tablet; image used for HSBC Age-friendly Banking.
 

Helping elderly customers manage their finances and plan for a secure future.

A pizzle in hands; image used for Banking services for minority group
 

Help with everyday banking services, including services for people with no fixed abode, refugees and USM claimants.

Woman playing tennis in wheelchair; image used for Accessibility for people with disabilities.
 

How we're working to make banking easy and accessible to all our customers.