To treat all our customers fairly, HSBC has a responsibility for ensuring everyone has access to basic banking services, including those who may require special support or who have particular needs.
There are tens of thousands of people living in Hong Kong who are socially and financially vulnerable and as a result may be somewhat disconnected from the mainstream of our society.
Our services
Age-friendly Banking
Helping elderly customers manage their finances and plan for a secure future.
Banking services for minority groups
Help with everyday banking services, including services for people with no fixed abode, refugees and USM claimants.
Accessibility for people with disabilities
How we're working to make banking easy and accessible to all our customers.
Banking with mental health struggles and financial stress
Explore our range of services available to support you.
About our work
Financial Wellbeing for the Community
How to save money - even if you're struggling
Learn this key first step in your personal finance journey.
Personal Financial Management: What is budgeting?
Find out how to set a budget and cut cost.
Credit Score: How to build up your credit history
Learn how you can tackle your debt and build a healthy credit score.
Money management: How to make the most of your money
Discover how to make your money work harder for you.
The Hongkong Bank Foundation
Hongkong Bank Foundation 40th anniversary
The Hongkong Bank Foundation 40th anniversary celebration and our HKD140 million special donation