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People and taxi crossing busy crossroads in Tsim Sha Tsui; image used for Services for our Hong Kong Community.

Services for our Hong Kong Community

To treat all our customers fairly, HSBC has a responsibility for ensuring everyone has access to basic banking services, including those who may require special support or who have particular needs.

There are tens of thousands of people living in Hong Kong who are socially and financially vulnerable and as a result may be somewhat disconnected from the mainstream of our society.

Our services

Seniors using laptop and tablet; image used for HSBC Power of Attoney.

Banking products and services designed for customers with special education needs.

Seniors using laptop and tablet; image used for HSBC Power of Attoney.

Helping elderly customers manage their finances and plan for a secure future.

A pizzle in hands; image used for Banking services for minority group

Help with everyday banking services, including services for people with no fixed abode, refugees and USM claimants.

Woman playing tennis in wheelchair; image used for Accessibility for people with disabilities.

How we're working to make banking easy and accessible to all our customers.


Explore our range of services available to support you.

About our work


Learn more about our work and partnerships to date

Financial Wellbeing for the Community


Learn this key first step in your personal finance journey.


Find out how to set a budget and cut cost.


Learn how you can tackle your debt and build a healthy credit score.


Discover how to make your money work harder for you.

The Hongkong Bank Foundation

Hong Kong city view; image used for the 40 years of continuing community stories.

The Hongkong Bank Foundation 40th anniversary celebration and our HKD140 million special donation