Scammers are getting creative. Whether you're a seller or a buyer, fraudsters use tricks to make you think you've been paid or found a great deal.
Online shopping scams happen when fraudsters trick buyers or sellers for money, goods or personal details. Scammers may use fake websites, counterfeit products or false payment proofs to gain your trust.
Scammers often claim to sell exclusive items at low prices. While cheap products can be a warning sign, fraudsters also use expensive, popular items to trick people.
Online shopping scammers often create a sense of urgency and push victims into making quick decisions. They use fake documents to make the deal seem real until it's too late.
Don't think sellers are safe! Fraudsters often pose as buyers. They use fake payment confirmations to trick you into shipping goods before you receive payment.
Learn more about How to spot and avoid cheque scams
Staying safe is about caution and verification. Follow these 5 key principles to keep your money safe.
Fraudsters target both cheap deals and pricey items. Use official or trusted platforms, and always check the seller's history.
Ask private sellers for proof of purchase, such as an order confirmation or e-receipt. This helps to avoid counterfeit goods or resold tickets.
If a seller asks you to send money to a personal bank account, stop and think. You can verify suspicious phone numbers, web addresses (URLs), or receiving account numbers using the Scameter or Scameter+ app provided by the Hong Kong Police Force.
Never share your passwords, login details, or personal data through links or messaging apps.
When receiving payment, don't take screenshots or ledger balances as proof of payment. Deliver goods only after funds appear in your available balance. Avoid cheques or cashier's orders. Consider using more secure payment methods, such as credit cards and Faster Payment System (FPS).
A scam website often has poor spelling, bad design, no contact details, and unrealistically low prices. Always check customer reviews and verify the URL with tools like Scameter.
If in doubt, contact the police's Anti-Deception Coordination Centre (ADCC) Anti-Scam Helpline at 18222 for help.
HSBC is committed to protecting your financial security. Think you might have come across an online shopping scam? Please contact us at:
HSBC Global Private Banking customers: (852) 2233 3033
HSBC Premier Elite customers: (852) 2233 3033
HSBC Premier customers: (852) 2233 3322
Other personal banking customers: (852) 2233 3000
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