1The only exception is when responding to your enquiry, our customer service officers may contact you via email whereby some personal information is required. In such a case, please note that the email will be sent through and stored in an encrypted form in our secured internet banking platform (HSBC Personal Internet Banking) and you are required to log on using your Username and password to access such emails
Check your statements as soon as you receive them. If you spot any unusual transactions, report them to the bank immediately. Use HSBC Personal Internet Banking or the HSBC Mobile Banking app to check transactions on your account more frequently.
Always keep the electronic receipt for fund transfers and bill payment transactions to help you verify transactions.
We’ll arrange to have your contact number excluded from our marketing lists, without charge, in 7 calendar days.