Top of main content

MPF support for employers

Find out all that you need to know about your MPF responsibilities as an employer, and how we can help you.

Manage your MPF online, conveniently

You can manage your employer MPF account easily. Simply log on to HSBC Business Internet Banking (BIB) or the HK Business Express app[@mpf-mpfeservices].

Useful guides

Learn how you can fulfil your legal obligations as an employer to enrol your employees in your MPF scheme.
Learn how to make contributions for your employees, from the first to the last contribution, whether they're mandatory or additional voluntary contributions.
See what you need to do, as an employer, when you need to transfer an employee between your associated companies.
Find out what you need to do as an employer when your employee ends their employment.

Employer digital services

HSBC MPF WeChat Official Account 

Get the latest updates and information on HSBC MPF, and tips on how to manage your MPF account. Simply open WeChat and search for the WeChat ID 'HSBCMPF'.

Note: Scheme administration services are provided by the eMPF Platform. These include the processing of MPF scheme enrolments, contributions, and member investment instructions. They also include the transfer and withdrawal of MPF benefits, and updates to personal details.

Got questions that are not related to scheme administration services?

Meet with us

You can meet with our MPF specialists at designated branches.

You can visit us from Mondays to Fridays during the branch's business hours.

Write to us

You can contact us through our online form.

Or you can email us at pensioncs@hsbc.com.hk.

Call us

Lines are open 24/7, every day. But if you need to speak to a specialist, you can reach one between these hours (except public holidays):

  • Mondays to Fridays, 8:30am and 7:30pm
  • Saturdays, 8:30am and 1pm

Our HSBC MPF employer hotline number is +852 2583 8033.

For questions related to scheme administration services 

Please contact the eMPF Platform. They're available between these hours (except on public holidays):

  • Mondays to Fridays, 9am to 7pm
  • Saturdays, 9am to 1pm

You can call their eMPF customer service hotline on 183 2622.

For more ways to reach them, please visit the eMPF website.

Find out more

What MPF schemes are available? 

You may also be interested in

Stay up to date with the latest news on changes to MPF and how it might affect you.
Learn more about the eMPF Platform.

Notes

    Important information 

    The information contained here is for reference only and will be updated without notice. The provisions of the Mandatory Provident Fund Schemes Ordinance, other applicable legislation / regulations and guidelines or announcements published by the Mandatory Provident Fund Schemes Authority shall prevail with regards to information on the MPF system. If you are in doubt about the meaning or the effect of the contents of this website, you should seek independent professional advice.

    Investment involves risks. Past performance is not indicative of future performance. The value of financial instruments, in particular stocks and shares, and any income from such financial instruments, may go down as well as up. For further details including the product features and risks involved, please refer to the MPF Scheme Brochure (PDF) and the Key Scheme Information Document (PDF).