Government's Cash Payout Scheme

HSBC HK
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Government's Cash Payout Scheme

Register using the HSBC HK App or through online banking to receive HKD10,000 under the Government Cash Payout Scheme and you'll receive the payout around 1 week after we verify your eligibility for the scheme.

Not an HSBC customer yet?

No problem. You can open a sole-name account with us via the HSBC HK Mobile Banking app¹ in less than 5 minutes.

Don't have the HSBC HK Mobile Banking app yet?

Download it now

Ways to Register

You can register for your HKD10,000 Cash Payout Scheme with us in 4 different ways.

HSBC HK Mobile Banking app

HSBC Online Banking

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Log on and we'll pre-fill your forms for a quicker registration.

Woman working at home; image used for E-Form HKSAR Cash Payout Scheme

Apply on HSBC Website

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We'll take you to the online form (No log on required).

Paper Form

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Download the paper form and bring it to one of the HSBC full service branches or mobile branches.

You can download the paper form for Cash Payout Scheme here.⁹

For the overall Cash Payout Scheme details and arrangement, please visit www.cashpayout.gov.hk

Eligibility for receiving the Cash Payout Scheme via HSBC

Hong Kong Permanent Residents aged 18 or above on or before 31 March 2021
Register with an active HSBC sole-name local HKD savings or current bank account

Quick Start

Log on to the HSBC HK App or online banking and start the registration:

Mobile screenshot of 'Begin the registration by tapping "Register now"'

Tap "Register now"

Mobile screenshot of 'Visit the menu and tap "Cash Payout Scheme" to start the registration'

Go to the menu bar and tap "Cash Payout Scheme"

Desktop website screenshot of 'Begin the registration by tapping "Register now"'

Select "Register now"

Desktop screenshot of 'Visit the menu and tap "Cash Payout Scheme" to start the registration'

Go to the menu bar and tap "Cash Payout Scheme"

Frequently Asked Questions (FAQs)

For the eligibility and overall Cash Payout Scheme details and arrangement, please visit www.cashpayout.gov.hk or contact government hotline: 182020

Based on HKSAR’s Cash Payment Scheme guideline, we can only handle applications from active HSBC sole-name local HKD savings or current bank account opened with an HKID.

To register for the Cash Payout Scheme with HSBC, you'll first need to open a sole-name account with us. You can do this at one of our branches. If you are not an HSBC customer you can open a sole-named account with us via the HSBC Mobile Banking app.

Please visit www.cashpayout.gov.hk or contact government hotline: 182020 for alternative registration methods.

Customers who registered Cash Payout with HSBC can check their status (regardless of which channel you register with):

Via Mobile Banking, login to your account, select Cash Payout Scheme on the top left menu section
Via Personal Internet Banking, login to your account, select Cash Payout Scheme under "My Banking"
Via bank's hotline 29967288

Log on to HSBC Online Banking or the HSBC HK Mobile Banking app to check your transaction details. If the payment has been made, you'll see a credit of

HKD10,000 from either “HKSARG$10000” or simply "HKG". You'll also see this in your paper statement or eStatement. If you are a passbook user, you will see a

credit from "HKG" in your passbook.

The Government has appointed the Bank only for distribution and collection of the registration forms, and disbursement of payments. If you have submitted your application via HSBC successfully, you are not able to re-submit your instruction. If you need to amend or cancel your application, please call the Government Hotline 182020 for enquiries.

Below are the sole-named account types that are eligible for the registration:

Passbook Saving
HSBC Jade (HKD current accounts)
HSBC Jade (HKD savings accounts)
HSBC Premier (HKD current accounts)
HSBC Premier (HKD savings accounts)
HSBC One (HKD current accounts)
HSBC One (HKD savings accounts)
Personal Integrated Account (HKD current accounts)
Personal Integrated Account (HKD savings accounts)
Current Standalone Account
ESSA Statement Saving Account
Standalone Superease
Standalone Cash Card
Standalone University Student Account
Revolving Credit Facility Account
AssetLink Account
Personal Overdraft Account

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Any other questions?

No more waiting over the phone. Just log on to the HSBC HK App to 'Chat with us'² or use the 'Live Chat' function on HSBC Online Banking to speak with our agent. Alternatively, you can also call our hotline at 2996 7288.

¹ You can use the HSBC HK Mobile Banking app to open your account if you're a Hong Kong permanent resident aged 18-65 residing in Hong Kong and you don't have any HSBC banking or investment accounts or credit cards.

²Mobile Security Key needs to be activated and push notifications enabled in order to use 'Chat with us'.

³ Please log on to your HSBC Online Banking/ HSBC Mobile Banking to check your application status or call our 24 hours HSBC Hotline at (852) 2996 7288 for enquiry.

⁴ Registration can only be done for existing active accounts.

⁵ Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries/regions.

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⁷ Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.

⁸ The screen displays and the images of the website are for reference and illustration purposes only.

⁹ Since built-in PDF viewer of some browsers (e.g. Google Chrome) may not be able to perform the validation check embedded in the fillable PDF form properly, please download the fillable PDF form to local drive, open and complete the form using Adobe Acrobat Reader. Please print the form and sign on it before submission. Completed and signed forms can be submitted by putting in the Cash Payout Scheme drop-box of the specified bank or posting to "GPO Box 182020, Hong Kong" (please state the name of the specified bank on the envelop).

HKSAR Cash Payout Scheme

Not an HSBC customer yet?

Ways to Register

HSBC HK Mobile Banking app

HSBC Online Banking

Apply on HSBC Website

Paper Form

Eligibility for receiving the Cash Payout Scheme via HSBC

Quick Start

Using the HSBC HK App

Using HSBC Online Banking

Frequently Asked Questions (FAQs)

1. Where can I find the eligibility and Cash Payout Scheme details?

2. I don't have a sole-name account with HSBC, only a joint account. Can I still register for the Cash Payout Scheme with HSBC?

3. I have completed the registration, where can I track the status?

4. How can I check if the Cash Payout Scheme payment has been made to my account?

5. What should I do if I want to amend or cancel my application?

6. Which account types do HSBC support?

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