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A group of students joking; image used for Basic Banking For Ethnic Minority Customers.

Basic Banking for Ethnic Minority Customers

About this service

This service provides an easy way for ethnic minority communities to bank. If you have a limited understanding of English or Chinese, or you have a friend or relative who does, you can follow these guidelines to open a Hong Kong Dollar Statement Savings account. This can be used for everyday spending or savings, or to receive a salary or other payments.

Eligibility

To use this service you'll need to be:

  • a Hong Kong resident

  • 18 years old or over

  • able to speak or read Hindi, Urdu, Punjabi or Nepali

Documents required

  • Hong Kong Identity Card (HKID)

Points to note when applying for an account.

How to open an account with this service

  1. Visit one of our designated branches (see below) with your translator. Your translator may be a relative/friend/NGO worker/3rd party professional who is able to speak English or Chinese and is able to communicate with you in your native language.
  2. Our branch staff will show you a video in your native language (Hindi, Urdu, Punjabi or Nepali) to explain more about the basic services that come with this account.
  3. We will then take you through the account opening process. We have translated a few important documents into your native language to help you gain a good understanding of how this bank account works.
  4. If you have applied for an ATM card with the account, we will send the card and PIN to your address once your account is approved. Please note that our ATM service is only available in English or Chinese.

This information is for reference only. We may ask you to provide extra documents as necessary. HSBC has the final decision on whether or not to approve your application.

Account features and important points to note

Choose from the links below to get more information about our basic bank account services in your preferred language:

  Hindi
Urdu
Punjabi
Nepali
Full Video Link Link Link Link
Why should I open a bank account? Link Link Link Link
How can I open a basic bank account with HSBC? Link Link Link Link
What should I pay attention to after opening a bank account? Link Link Link Link

Choose from the links below to get more information about our basic bank account services in your preferred language:

  Full Video
Hindi
Link
Urdu
Link
Punjabi
Link
Nepali
Link
  Why should I open a bank account?
Hindi
Link
Urdu
Link
Punjabi
Link
Nepali
Link
  How can I open a basic bank account with HSBC?
Hindi
Link
Urdu
Link
Punjabi
Link
Nepali
Link
  What should I pay attention to after opening a bank account?
Hindi
Link
Urdu
Link
Punjabi
Link
Nepali
Link

Here are some basic tips for using the account:

  Hindi
Urdu
Punjabi
Nepali
Important information Link Link Link Link
Summary Tariff
Link Link Link Link

Here are some basic tips for using the account:

  Important information
Hindi
Link
Urdu
Link
Punjabi
Link
Nepali
Link
  Summary Tariff
Hindi
Link
Urdu
Link
Punjabi
Link
Nepali
Link

Designated branches

Partnering NGOs

Frequently asked questions (FAQs)