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A pizzle in hands; image used for Banking services for minority group

Banking services for minority groups

To treat all our customers fairly, HSBC has a responsibility for ensuring everyone has access to basic banking services, including those who may require special support or who have particular needs.

There are tens of thousands of people living in Hong Kong who are socially and financially vulnerable and as a result may be somewhat disconnected from the mainstream of our society.

Our services

Looking up the sky surrounded by buildings; image used for No Fixed Address Service.

Basic banking services for people who are unable to provide a fixed address for opening an account.

Hands together; image used for Refugee and USM Claimant.

Basic banking services to help refugees and USM claimants handle their everyday financial needs.

A group of students joking; image used for Basic Banking For Ethnic Minority Customers.

An easy way to open an account if you speak Hindi, Urdu, Punjabi or Nepali. 

Our Banking Account

Designated Branch

Find the most convenient location where we can help you with No Fixed Address, Refugee and USM Claimant Account Services and Basic banking for Ethnic Minority customers.

Please note that this information is for reference only. We may ask the applicant and the non-governmental organisation (NGO) to provide supplementary documents as necessary. HSBC will have the final decision on whether or not to approve the application.

Partnering NGOs