Money Safe | Fraud Prevention Service for Savings

What's HSBC Money Safe?

HSBC Money Safe is a service that safeguards your funds from scams or unauthorised use. Once locked, your funds will be blocked from all outward transactions, including but not limited to fund transfers, cash withdrawals, autoPay, loan / credit facility / credit card repayments, settling fees and charges and purchasing investment and insurance products.

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Once your funds are locked, we'll block all outward transactions. And only you can release them through a strict verification process via branch in person.

To release the locked funds from Money Safe, you must visit one of our Hong Kong branches in person. Find your nearest branch.

Even when your funds are locked, you can still enjoy the same interest rates your existing savings accounts offer. And your locked funds will still count towards your Total Relationship Balance (TRB).

How to use HSBC Money Safe

Follow these steps to open an HSBC Money Safe Account via the HSBC HK App:

Step 1: Log on to the app. Select 'Products', then 'Accounts'.

Step 2: Choose 'Open an HSBC Money Safe Account'.

Step 3: Read the terms, then submit your application.

You can lock your funds in a few steps via the HSBC HK App:

Step 1: Log on to the app. Select 'Pay', then 'Between your HSBC accounts'.

Step 2: Choose your HSBC Money Safe Account as the recipient account.

Step 3: Follow the on-screen instructions and read the HSBC Money Safe Account service details.

Step 4: Confirm the transfer to lock your funds.

You'll need to visit one of our branches in person to release your locked funds and choose one of your HSBC accounts to receive the unlocked funds.

Once released, your funds will be instantly transferred to your selected account.

Find your nearest branch.

What you need to know

By opening an HSBC Money Safe Account, you'll be able to:

lock and protect your funds by transferring them into the account
ensure locked funds are protected from scams and unauthorised use – as all outward transactions are blocked
release locked funds by visiting a Hong Kong branch in person

Before locking your funds, please note that locked funds can't be used for any outward transactions, including but not limited to:

recurring payments
fund transfers
cash withdrawals
settling autoPay instructions
repayments for loans, credit facilities and credit cards
settling fees and charges
purchasing investment and investment products

No ATM or debit cards or cheque books will be issued for this account.

HSBC Money Safe Account Rules (PDF) Download

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Apply via HSBC HK App

Complete your application in the HSBC HK App if you've already set up mobile banking.

Scan this QR code and download the app

OR code to be scanned with mobile device to generate mobile app account opening page journey for sole customers

Apply now Go to HSBC HK App page This link will open in a new window

Apply via HSBC Online Banking

If you've already registered for HSBC Online Banking, simply log on to get started. We've pre-filled some details for you to make your application process easier.

Log on and apply HSBC Money Safe This link will open in a new window

Frequently asked questions

Money Safe ("MS") is a fraud prevention service launched by the HKMA to safeguard banking customers' deposits.

You can use the HSBC Money Safe service if you have an existing bank account with us, which could be a current, savings or deposit account of any kind, in HKD or other currencies.

If you have an eligible bank account with us, you can open an HSBC Money Safe Account directly through one of our branches, the HSBC HK App or Online Banking. You can lock yours funds and keep them safe in your HSBC Money Safe Account.

No. There isn't a minimum deposit amount requirement for holding an HSBC Money Safe account.

You may still enjoy our foreign exchange and time deposit services with your HSBC Money Safe Account.

If you want to use other banking services, you'll need to first release your locked funds through an in-person verification process at one of our branches.

If you're 11 to 17 years old and have an existing bank account with us, you can open an HSBC Money Safe Account at one of our branches. Please come with your legal parent or guardian and bring your relevant identification documents including your HKID or passport and the relationship proof with your parent or guardian. Find your nearest branch.

For security reasons, you must visit one of our branches in person to release your locked funds in your HSBC Money Safe account.

For other enquiries, please call our hotline (852) 2233 3000.

Find fraud prevention tips and simple steps you can take to enhance your security knowledge and protect your money and personal data.

Find answers to frequently asked questions on our accounts and services.

Currency conversion risk - the value of your foreign currency and renminbi deposit will be subject to the risk of exchange rate fluctuation. If you choose to convert your renminbi deposit to other currencies at an exchange rate that is less favorable than the exchange rate in which you made your original conversion to renminbi, you may suffer loss in principal.

HSBC Money Safe

What's HSBC Money Safe?

Key features

Protect your money from fraud and scams

Funds must be released in person

Keep all your account privileges

How to use HSBC Money Safe

How do I open an HSBC Money Safe Account?

How do I lock my funds?

How do I release my locked funds?

What you need to know

Important documents

Apply now

Apply via HSBC HK App

Apply via HSBC Online Banking

Frequently asked questions

What is Money Safe?

Am I eligible to use the HSBC Money Safe service?

How do I use the HSBC Money Safe service?

Is there a minimum deposit amount requirement for holding an HSBC Money Safe account?

What banking services can I still use with the locked funds in my HSBC Money Safe Account?

I am under 18. Can I open an HSBC Money Safe Account?

Can I release my locked funds online without going to a branch?

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