10 ways to stay safe online

See our top 10 tips to avoid scams and protect your computer against viruses, from downloading software to keeping your password safe.

  1. Get the latest anti-virus, anti-spyware and firewall software

    Download updates regularly to make sure you’re protected against any new online threats.

  2. Update your internet browser

    The newest versions have built-in protection against fake websites and viruses.

  3. Choose a memorable password but one that’s hard to guess

    Passwords that combine letters and numbers are generally harder to guess.

  4. Use a different password to the one you use for other services

    You should have a password unique to HSBC Personal Internet Banking.

  5. Change your password on a regular basis

    It’s a good idea to change your password every month.

  6. Never share your password

    No HSBC employee will ever ask you for your password. If you receive a call or email from someone claiming to be from HSBC, ignore it and contact us immediately.

  7. Don’t let your browser remember your log on details

    It’s much safer to reenter your details every time you log on, even if it takes slightly longer.

  8. Look after your paper statements

    Fraudsters can use information on paper statements to steal someone’s identity. You should always tear up your statements before throwing them away.

  9. Learn to spot fake emails and websites

    Criminals use them to con people into giving away passwords and bank details – the technical word is ‘phishing’.

  10. Avoid online fraud and con tricks

    When it comes to protecting yourself and your money on the internet, look out for deals that look too good to be true.

Get extra peace of mind by downloading internet security software that protects your computer and makes online banking more secure.