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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Our non-regular maintenance schedule
Date  Time Service Affected
From To
4 Feb 2023
(Sat)
to
5 Feb 2023
(Sun)
4 Feb 2023
(Sat)
HKT 23:00
5 Feb 2023
(Sun)
HKT 04:00
HSBC Mobile Account Opening
5 Feb 2023
(Sun)
HKT 00:00 HKT 06:00

HSBC Online / Mobile Banking services:

- Global payments

- Global transfers

- Foreign Exchange

5 Feb 2023
(Sun)
HKT 00:00 HKT 06:00 HSBC Online banking
5 Feb 2023
(Sun)
HKT 01:00  HKT 07:00 HSBC Online / Mobile Banking
and Express Banking –
Insurance Services
5 Feb 2023
(Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
5 Feb 2023
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

5 Feb 2023

(Sun)

HKT 02:30 HKT 07:30

HSBC Online / Mobile Banking FPS services:

- FPS registrations

- Transfer (Pay / Receive)

- View FPS registrations service

- AutoPay and eDDA service debiting HSBC account

5 Feb 2023

(Sun)

HKT 03:00 HKT 06:00 HSBC Mobile Banking

5 Feb 2023

(Sun)

HKT 03:00 HKT 06:00 HSBC Online / Mobile Banking –
Bill Payment Services
6 Feb 2023
(Mon)
HKT 01:00 HKT 08:30

HSBC Credit Card system will have system maintenance during 01:00 - 08:31HKT on 06Feb2023 , below service will be affected:

- HSBC credit card and the related HSBC Online / Mobile Banking / HSBC Reward+ and ATM services

- HSBC PLUS ATM cards at non HSBC / Hang Seng Bank ATM services (UnionPay debit card services will not be affected)

6 Feb 2023
(Mon)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
6 Feb 2023
(Mon)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
12 Feb 2023
(Sun)
HKT 00:00 HKT 06:00

HSBC Online / Mobile Banking services:

- Global payments

- Global transfers

- Foreign Exchange

12 Feb 2023
(Sun)
HKT 00:00 HKT 10:00 HSBC Mobile Account Opening
12 Feb 2023
(Sun)
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking –
Insurance Services
12 Feb 2023
(Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
12 Feb 2023
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
12 Feb 2023
(Sun)
HKT 02:30 HKT 07:30

HSBC Online / Mobile Banking FPS services:

- FPS registrations

- Transfer (Pay / Receive)

- View FPS registrations service

- AutoPay and eDDA service debiting HSBC account

13 Feb 2023
(Mon)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
13 Feb 2023
(Mon)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
19 Feb 2023
(Sun)
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking –
Insurance Services

26 Feb 2023

(Sun)

HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)

26 Feb 2023

(Sun)

HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

26 Feb 2023

(Sun)

HKT 02:30 HKT 07:30

HSBC Online / Mobile Banking FPS services:

- FPS registrations

- Transfer (Pay / Receive)

- View FPS registrations service

- AutoPay and eDDA service debiting HSBC account

27 Feb 2023

(Mon)

HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)

27 Feb 2023

(Mon)

HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date  Time Service Affected 
From To
Monday to Friday2
HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)

Saturday2,3

HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday
HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
(Sunday)
Monday to Friday5
HKT 19:00
HKT 07:59
HSBC Online / Mobile Banking / Phone Banking –
Real-time currency exchange service for USD/CombiNation Passbook Savings Account
Saturday to Monday5
HKT 16:30
HKT 07:59
(Saturday)
(Monday)
Saturday6 HKT 05:00 HKT 07:59 HSBC Phone Banking – Real-time currency exchange service for all-in-one integrated accounts and HKD Passbook Savings account
Saturday to Monday HKT 16:31 HKT 04:59
(Saturday) (Monday)
 Monday to Sunday

HKT 03:00
HKT 06:00
HSBC Express banking1
(about 2 hours) 
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
HKT 06:00
HSBC Online / Mobile  Banking –
Global Payment Tracker
HKT 00:00
HKT 06:00
HSBC Mobile Banking –
"Budget" services
HKT 00:00 
HKT 08:00 
HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
HKT 06:00
HSBC PayMe Services
HKT 02:30
HKT 03:00
HSBC Online / Mobile Banking –
MPF Services
HKT 03:00
HKT 03:30
HSBC Online / Mobile Banking
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5USD/CombiNation Passbook Savings Account service is not available on 12 midnight to 7:59 am on 26 December and 2 January, Hong Kong public holidays and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.

6Phone Banking real-time currency exchange service is not available on 25 December  and 1 January (whole day), 12 midnight to 7:59 am on 26 December and 2 January, and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.