Top of main content

Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
30 Aug 2026
(Sun)		 HKT 00:00 HKT 01:30

HSBC Online Banking:

  • Global payments to other accounts
  • Local transfer to other local payees
  • Local transfers to your HSBC accounts


HSBC Mobile Banking:

  • Transfer to other global accounts via ‘To global payees'
  • Local transfer to other local payees
  • FPS x PromptPay QR payment
  • AutoPay and eDDA services
  • Local transfers to your HSBC accounts
HKT 01:30 HKT 04:30
  • HSBC Online Banking
  • HSBC Mobile Banking
　(about 180 minutes)
HKT 02:00 HKT 03:00

HSBC Online Banking:

  • Local transfer services involving foreign exchange


HSBC Mobile Banking:

  • Local transfer services involving foreign exchange
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
31 Aug 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
02 Sep 2026
(Wed)
- 
03 Sep 2026
(Thu)		 HKT 23:30
(02 Sep 2026)		 HKT 02:00
(03 Sep 2026)
  • Mobile cash withdrawal via UnionPay network ATM
  • Adding ATM card to Apple Pay
03 Sep 2026
(Thu)
-
04 Sep 2026
(Fri)		 HKT 23:30
(03 Sep 2026)		 HKT 02:00
(04 Sep 2026)
  • Mobile cash withdrawal via UnionPay network ATM
  • Adding ATM card to Apple Pay
05 Sep 2026
(Mon)
-
06 Sep 2026
(Sun)		 HKT 19:00
(05 Sep 2026)		 HKT 06:00
(06 Sep 2026)		 HSBC Online Banking - "Update your tax residency details"
　(about 60 minutes)
06 Sep 2026
(Sun)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
07 Sep 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
13 Sep 2026
(Sun)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
14 Sep 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
20 Sep 2026
(Sun)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
21 Sep 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
27 Sep 2026
(Sun)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
28 Sep 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking5 – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking / Phone Banking5
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5Phone Banking real-time currency exchange service is not available when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted

Back to top