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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
19 Sep 2026
(Sat)		 HKT 02:00 HKT 06:30

HSBC Mobile Banking:

  • Pay to merchants in Thailand via Siam Commercial Bank PCL at FPS x PromptPay QR payment

      19 Sep 2026 (Sat) 
to 
     20 Sep 2026 (Sun)

 HKT 23:00 HKT 06:30

HSBC Mobile Banking:

  • Pay to merchants in Thailand via Siam Commercial Bank PCL at FPS x PromptPay QR payment
　20 Sep 2026
(Sun)		 HKT 00:00 HKT 02:30

HSBC Online Banking:

  • Manage Future Payments
  • Bill Payment


HSBC Mobile Banking:

  • Manage Future Payments
  • Bill Payment
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking –
Insurance Services
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 05:00 HKT 07:00

HSBC Online Banking:

  • Global Transfers to your HSBC accounts
  • Global Transfers to other HSBC accounts
  • Payment Connect
  • Manage future payments


HSBC Mobile Banking:

  • Transfer to self-named HSBC global accounts via 'To your local and global HSBC accounts'
  • Transfer to third-party HSBC global accounts via ‘To global payees’
  • Transfer to other global accounts via ‘To global payees’
  • Payment Connect
  • Manage future payments
  • GBA Wealth Connect remittance
  • FPS x PromptPay QR payment
　(about 45 minutes)
21 Sep 2026
(Mon)		 HKT 00:00 HKT 06:00 HSBC Mastercard® Debit Card Services / HSBC Jade Mastercard® Debit Card Services / HSBC Premier Elite Mastercard Debit Card Services / HSBC Global Private Banking Mastercard® Debit Card Services
　(about 40 minutes)
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 03:00 HKT 08:00
  • HSBC credit card and the related HSBC Online/Mobile Banking/HSBC Reward+ and ATM services
  • HSBC PLUS ATM cards at non HSBC/Hang Seng Bank ATM services (UnionPay debit card services will not be affected)
　27 Sep 2026
(Sun)		 HKT 01:00 HKT 06:00

HSBC Online Banking:

  • eDDA services

 

HSBC Mobile Banking:

  • eDDA services
  • Autopay Instruction set up and amendment
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking –
Insurance Services
HKT 02:30 HKT 04:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
28 Sep 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking5 – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking / Phone Banking5
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5Phone Banking real-time currency exchange service is not available when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted

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