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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

APR

Our non-regular maintenance schedule
Date  Time Service Affected
From To
1 Oct 2022
(Sat)
HKT 02:00 HKT 07:00 HSBC Mobile Account Opening
2 Oct 2022
(Sun)
HKT 00:00 HKT 07:00 HSBC Online / Mobile Banking, HSBC HK Easy Invest App
and HSBC Reward+
2 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
2 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
9 Oct 2022
(Sun) 
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking – Insurance Services
9 Oct 2022
(Sun)
HKT 02:00 HKT 07:00 HSBC Mobile Account Opening
9 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
9 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
10 Oct 2022
(Mon)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
10 Oct 2022
(Mon)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
16 Oct 2022
(Sun)
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking – Insurance Services
16 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
16 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
17 Oct 2022
(Mon)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
17 Oct 2022
(Mon)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
23 Oct 2022
(Sun)
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking
and Express Banking – Insurance Services
30 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
30 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
31 Oct 2022
(Mon)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
31 Oct 2022
(Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines / Gift Cheque Machines)

 

Regular schedule

Our regular maintenance schedule
Date  Time Service Affected 
From To
Monday to Friday2
HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)

Saturday2,3

HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday
HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
(Sunday)
Monday to Friday5
HKT 19:00
HKT 07:59
HSBC Online / Mobile Banking / Phone Banking –
Real-time currency exchange service for USD/CombiNation Passbook Savings Account
Saturday to Monday5
HKT 16:30
HKT 07:59
(Saturday)
(Monday)
Saturday6 HKT 05:00 HKT 07:59 HSBC Phone Banking – Real-time currency exchange service for all-in-one integrated accounts and HKD Passbook Savings account
Saturday to Monday HKT 16:31 HKT 04:59
(Saturday) (Monday)
 Monday to Sunday

HKT 03:00
HKT 06:00
HSBC Express banking1
(about 2 hours) 
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
HKT 06:00
HSBC Online / Mobile  Banking –
Global Payment Tracker
HKT 00:00
HKT 06:00
HSBC Mobile Banking –
"Budget" services
HKT 00:00 
HKT 08:00 
HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
HKT 06:00
HSBC PayMe Services
HKT 02:30
HKT 03:00
HSBC Online / Mobile Banking –
MPF Services
HKT 03:00
HKT 03:30
HSBC Online / Mobile Banking
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5USD/CombiNation Passbook Savings Account service is not available on 12 midnight to 7:59 am on 26 December and 2 January, Hong Kong public holidays and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.

6Phone Banking real-time currency exchange service is not available on 25 December  and 1 January (whole day), 12 midnight to 7:59 am on 26 December and 2 January, and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.