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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Our non-regular maintenance schedule
Date  Time Service Affected
From To
4 Dec 2021
(Sat)
HKT 02:00
HKT 07:00
HSBC Mobile Account Opening
5 Dec 2021
(Sun)
HKT 00:00
HKT 06:00
HSBC Online / Mobile Banking –
MPF Services
5 Dec 2021
(Sun)
HKT 00:00
HKT 06:00
HSBC Online / Mobile Banking
and HSBC HK Easy Invest App –
Investments Services
5 Dec 2021
(Sun)
HKT 01:00
HKT 07:00
HSBC Online / Mobile Banking
and Express Banking –
Insurance Services
5 Dec 2021
(Sun)
HKT 02:30
HKT 06:30
HSBC Express Banking1
(about 30 minutes)
5 Dec 2021
(Sun)
HKT 02:30
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
6 Dec 2021
(Mon)
HKT 02:30
HKT 06:30
HSBC Express Banking1
(about 30 minutes)
6 Dec 2021
(Mon)
HKT 02:30
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
7 Dec 2021
(Tue)
HKT 02:00
HKT 06:00
HSBC Online Banking / HSBC website –
Live Chat Services
12 Dec 2021
(Sun)
HKT 02:30
HKT 06:30
HSBC Express Banking1
(about 30 minutes)
12 Dec 2021
(Sun)
HKT 02:30
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
19 Dec 2021
(Sun)
HKT 01:00
HKT 11:15

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • Transfer (Pay / Receive)
  • View FPS registrations service
  • AutoPay and eDDA service debiting HSBC account

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines / Gift Cheque Machines)

 

Regular schedule

Our regular maintenance schedule
Date  Time Service Affected 
From To
Monday to Friday2
HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)

Saturday2,3

HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday
HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking –
Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
(Sunday)
Monday to Friday5
HKT 19:00
HKT 07:59
HSBC Online / Mobile Banking / Phone Banking –
Real-time currency exchange service for USD/CombiNation Passbook Savings Account
Saturday to Monday5
HKT 16:30
HKT 07:59
(Saturday)
(Monday)
 Monday to Sunday

HKT 03:00
HKT 06:00
HSBC Express banking1
(about 2 hours) 
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
HKT 06:00
HSBC Online / Mobile  Banking –
Global Payment Tracker
HKT 00:00 
HKT 08:00 
HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
HKT 06:00
HSBC PayMe Services
HKT 02:30
HKT 03:00
HSBC Online / Mobile Banking –
MPF Services
HKT 03:00
HKT 03:30
HSBC Online / Mobile Banking
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5USD/CombiNation Passbook Savings Account service is not available on 12 midnight to 7:59 am on 26 December and 2 January, Hong Kong public holidays and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.