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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Our non-regular maintenance schedule
Date  Time Service Affected
From To
18 Sep 2021
(Sat)
to
19 Sep 2021
(Sun)
18 Sep 2021
(Sat)
HKT 22:00
19 Sep 2021
(Sun)
HKT 06:00
HSBC Mobile Account Opening
19 Sep 2021
(Sun)
HKT 00:00
HKT 06:00
HSBC Online / Mobile Banking –
MPF Services
19 Sep 2021
(Sun)
HKT 01:00
HKT 07:00
HSBC Online / Mobile Banking
and Express Banking –
Insurance Services
19 Sep 2021
(Sun)
HKT 01:30
HKT 07:00
HSBC Express Banking1
(about 30 minutes)
19 Sep 2021
(Sun)
HKT 01:30
HKT 07:00
Cheque Deposit Machines / Passbook Update Machines
19 Sep 2021
(Sun)
HKT 02:00
HKT 04:00
HSBC Online / Mobile Banking –
Bill Payment Service
25 Sep 2021
(Sat)
HKT 02:00
HKT 07:00
HSBC Mobile Account Opening
26 Sep 2021
(Sun)
HKT 02:30
HKT 06:30
HSBC Express Banking1
(about 30 minutes)
26 Sep 2021
(Sun)
HKT 02:30
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
27 Sep 2021
(Mon)
HKT 02:30
HKT 06:30
HSBC Express Banking1
(about 30 minutes)
27 Sep 2021
(Mon)
HKT 02:30
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines / Gift Cheque Machines)

 

Regular schedule

Our regular maintenance schedule
Date  Time Service Affected 
From To
Monday to Friday2
HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)

Saturday2,3

HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
HKT 17:45 HKT 18:15
(about 30 minutes)
 Monday to Sunday

HKT 03:00
HKT 06:00
HSBC Express banking1
(about 2 hours) 
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
HKT 06:00
HSBC Online / Mobile  Banking –
Global Payment Tracker
HKT 00:00 
HKT 08:00 
HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
HKT 06:00
HSBC PayMe Services
HKT 02:30
HKT 03:00
HSBC Online / Mobile Banking –
MPF Services
HKT 03:00
HKT 03:30
HSBC Online / Mobile Banking
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays