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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Our non-regular maintenance schedule
Date  Time Service Affected
From To
27 Sep 2020 (Sun)
HKT 00:00
HKT 06:00
HSBC Internet Banking –
My sales documents
27 Sep 2020 (Sun)
HKT 00:00
HKT 08:00
HSBC Internet / Mobile Banking –
Investments Services 
27 Sep 2020 (Sun)
HKT 01:00
HKT 07:00
HSBC Internet / Mobile Banking
and Express Banking – Insurance Services
27 Sep 2020 (Sun)
HKT 02:30
HKT 06:00
HSBC Internet / Mobile Banking
27 Sep 2020 (Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
27 Sep 2020 (Sun)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
27 Sep 2020 (Sun)
HKT 03:00
HKT 08:00
HSBC Internet / Mobile Banking
and HSBC website –
Credit card application Services
4 Oct 2020 (Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
4 Oct 2020 (Sun)
HKT 02:30 
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
11 Oct 2020 (Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
11 Oct 2020 (Sun)
HKT 02:30 
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
12 Oct 2020 (Mon)
HKT 03:00 
HKT 04:30 
HSBC credit card and the related HSBC Internet/Mobile Banking/HSBC Reward+ and ATM services
12 Oct 2020 (Mon)
HKT 03:00 
HKT 04:30 
HSBC PLUS ATM cards at non HSBC/Hang Seng Bank ATM services (UnionPay debit card services will not be affected)
18 Oct 2020 (Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
18 Oct 2020 (Sun)
HKT 02:30
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
18 Oct 2020 (Sun)
HKT 02:45
HKT 04:45

HSBC Internet / Mobile Banking FPS services:

  • FPS registrations
  • Transfer
  • View FPS registrations service 
  • Setup autopay
  • Top up your digital wallet from your HSBC account
25 Oct 2020 (Sun)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
25 Oct 2020 (Sun)
HKT 02:30 
HKT 06:30
Cheque Deposit Machines / Passbook Update Machines
25 Oct 2020 (Sun)
HKT 02:45
HKT 04:45

HSBC Internet / Mobile Banking FPS services:

  • FPS registrations
  • Transfer
  • View FPS registrations service 
  • Setup autopay
  • Top up your digital wallet from your HSBC account

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines / Gift Cheque Machines)

 

Regular schedule

Our regular maintenance schedule
Date  Time Service Affected 
From To
Monday to Friday2
HKT 21:00 HKT 21:30 HSBC Internet / Mobile Banking
(about 5 minutes)

Saturday2,3

HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
HKT 05:20 HKT 05:50 HSBC Internet / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
HKT 20:45 HKT 21:15 HSBC Internet / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
HKT 17:45 HKT 18:15
(about 30 minutes)
Sunday
HKT 00:00 
HKT 08:00
HSBC HK WeChat Official Account Service
 Sunday
HKT 02:00
HKT 06:00
Service Affected : PayMe
(about 4 hours) 
Sunday HKT 03:00 HKT 03:30 HSBC Internet / Mobile Banking
(about 30 minutes)
HKT 00:30 HKT 06:30 HSBC Internet / Mobile Banking
Wealth Management Services
(about 6 hours)
HKT 00:00 HKT 06:00 HSBC Internet Banking
e-Cheque Services
(about 6 hours)
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays