Important Notices

  • To better protect customers and visitors to our branch, please put on a surgical mask and observe good personal hygiene habits. Hand sanitiser is available in the banking hall for your use, if needed.  Also, our staff will check your body temperature when entering our premises.  If your temperature is at 37.5 degree Celsius or above, please visit our branch on another day and seek appropriate medical care.  Stay healthy and thank you for your cooperation!
  • Please note some of the branches and Premier Centres are closed until further notice. This is a precautionary measure for contingency purposes to safeguard the health and safety of our employees and customers in light of the rapidly evolving Coronavirus situation in Hong Kong, while balancing the need to ensure normal banking services to the community.
Please refer to the below table for the locations of the affected branches and Premier Centres by district.
Island District
Branch Name Branch Address

Convention Plaza Premier Centre

Shop 103, Shopping Arcade, Convention Plaza, 1 Harbour Road, Wan Chai, HK

Exchange Square Branch & Premier Centre

Shop 102, 1/F, Shops 201-202 & 204-205, 2/F, 301-304, 3/F, Exchange Square Podium, Central, HK

Shau Ki Wan Branch

306-310 Shau Kei Wan Road, HK

Westlands Gardens Branch

1037 King's Road, Quarry Bay, HK

Lyndhurst Terrace Branch

Shop E, G/F Lyndhurst Bldg, 23-39 Lyndhurst Terrace, HK

Sheung Wan Branch & Premier Centre

Shop A , G/F, Guangdong Investment Tower, 293-301 Des Voeux Road Central, HK

University of Hong Kong Branch

G/F, Shaw Building, University Of HK, Pok Fu Lam Rd, HK

Please refer to the below table for the locations of the affected branches and Premier Centres by district.
Island District
Branch Name

Convention Plaza Premier Centre

Branch Address

Shop 103, Shopping Arcade, Convention Plaza, 1 Harbour Road, Wan Chai, HK

Branch Name

Exchange Square Branch & Premier Centre

Branch Address

Shop 102, 1/F, Shops 201-202 & 204-205, 2/F, 301-304, 3/F, Exchange Square Podium, Central, HK

Branch Name

Shau Ki Wan Branch

Branch Address

306-310 Shau Kei Wan Road, HK

Branch Name

Westlands Gardens Branch

Branch Address

1037 King's Road, Quarry Bay, HK

Branch Name

Lyndhurst Terrace Branch

Branch Address

Shop E, G/F Lyndhurst Bldg, 23-39 Lyndhurst Terrace, HK

Branch Name

Sheung Wan Branch & Premier Centre

Branch Address

Shop A , G/F, Guangdong Investment Tower, 293-301 Des Voeux Road Central, HK

Branch Name

University of Hong Kong Branch

Branch Address

G/F, Shaw Building, University Of HK, Pok Fu Lam Rd, HK

Kowloon District
Branch Name Branch Address

Elements Premier Centre

Shops 1104-1105, 1/F, Elements and Units 1501A & 08, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon

Kowloon Bay Branch & Premier Centre

Shops 06, 08, 10, 11, 12A and 12B, G/F, Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Kowloon

Yau Ma Tei Premier Centre

Shop A, G/F, Shop 101-104 and 106 1/F, 525-543A Nathan Road, Yau Ma Tei, Kowloon

Festival Walk HSBC Jade Centre1
Suite 310, Festival Walk Tower, 80 Tat Chee Avenue, Kowloon Tong, Kowloon
Kowloon District
Branch Name

Elements Premier Centre

Branch Address

Shops 1104-1105, 1/F, Elements and Units 1501A & 08, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon

Branch Name

Kowloon Bay Branch & Premier Centre

Branch Address

Shops 06, 08, 10, 11, 12A and 12B, G/F, Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Kowloon

Branch Name

Yau Ma Tei Premier Centre

Branch Address

Shop A, G/F, Shop 101-104 and 106 1/F, 525-543A Nathan Road, Yau Ma Tei, Kowloon

Branch Name Festival Walk HSBC Jade Centre1
Branch Address Suite 310, Festival Walk Tower, 80 Tat Chee Avenue, Kowloon Tong, Kowloon
New Territories District
Branch Name Branch Address

Sheung Shui Branch

G/F, 79-81 San Fung Avenue, Sheung Shui, NT

Jade Plaza Branch

Shop No. 26, Jade Plaza, Tai Po, NT

Shatin Branch

Shop No. 30D, Level 3, Shatin Centre Shopping Arcade, Sha Tin, NT

Ocean Walk Branch

Shop Nos. 87-92, Ocean Walk, 168-236 Wu Chui Road, Tuen Mun, NT

Hong Kong International Airport Premier Centre and International Banking Centre Unit No. 7T115 - 7T116, Level 7, Departures Hall, Terminal 1, Hong Kong International Airport, Lantau, Hong Kong
Regal Airport Hotel Premier Centre Shops 209, 210, 212 213, 215, 218 & 221, 2/F, Regal Airport Hotel, 9 Cheong Tat Road, Chek Lap Kok, Hong Kong
Cathay Pacific City Branch
Shops B-E, Level 1, Cathay Pacific City, 8 Scenic Road, Chek Lap Kok, NT
New Territories District
Branch Name

Sheung Shui Branch

Branch Address

G/F, 79-81 San Fung Avenue, Sheung Shui, NT

Branch Name

Jade Plaza Branch

Branch Address

Shop No. 26, Jade Plaza, Tai Po, NT

Branch Name

Shatin Branch

Branch Address

Shop No. 30D, Level 3, Shatin Centre Shopping Arcade, Sha Tin, NT

Branch Name

Ocean Walk Branch

Branch Address

Shop Nos. 87-92, Ocean Walk, 168-236 Wu Chui Road, Tuen Mun, NT

Branch Name Hong Kong International Airport Premier Centre and International Banking Centre
Branch Address Unit No. 7T115 - 7T116, Level 7, Departures Hall, Terminal 1, Hong Kong International Airport, Lantau, Hong Kong
Branch Name Regal Airport Hotel Premier Centre
Branch Address Shops 209, 210, 212 213, 215, 218 & 221, 2/F, Regal Airport Hotel, 9 Cheong Tat Road, Chek Lap Kok, Hong Kong
Branch Name Cathay Pacific City Branch
Branch Address Shops B-E, Level 1, Cathay Pacific City, 8 Scenic Road, Chek Lap Kok, NT
  • Service hours of selected ATMs and Express Banking (EB) centres are adjusted. Services will be suspended from 8.00pm to 6.00am on Fridays, Saturdays, Sundays, the day before public holidays, and public holidays until further notice. This is a precautionary measure to ensure the safety of customers who access the Bank’s facilities. 
Please refer to the below table for the locations of the affected ATMs and EB centres by district.
Island District
Branch Name Branch Address
256 Hennessy Road EB
Shop No. 1, G/F, 256 Hennessy Road, Wan Chai, Hong Kong
Causeway Bay EB
Shop G08, G/F, Causeway Bay Plaza 2, 463-483 Lockhart Road, Hong Kong

Central EB2

G/F, 29 Queen's Road Central, Central, HK

Cityplaza EB

Unit 065, Cityplaza I, Taikoo Shing, HK

Des Voeux Road Central Branch ATM

China Insurance Group Bldg, 141 Des Voeux Road Central, HK

Des Voeux Road West Branch ATM

Western Centre, 40-50 Des Voeux Road West, HK

Hay Wah Building EB G/F, Hay Wah Building, 71-85 Hennessy Road, Wan Chai, HK
Leighton Road EB
G/F, Capital Commercial Building, 26 Leighton Road, Hong Kong

North Point EB

G/F, Winner House, 306-316 King's Road, North Point, HK

Quarry Bay EB

G/F, 971 King's Road, Quarry Bay, HK

Westlands Gardens EB

1037 King's Road, Quarry Bay, HK

Please refer to the below table for the locations of the affected ATMs and EB centres by district.
Island District
Branch Name 256 Hennessy Road EB
Branch Address Shop No. 1, G/F, 256 Hennessy Road, Wan Chai, Hong Kong
Branch Name Causeway Bay EB
Branch Address Shop G08, G/F, Causeway Bay Plaza 2, 463-483 Lockhart Road, Hong Kong
Branch Name

Central EB2

Branch Address

G/F, 29 Queen's Road Central, Central, HK

Branch Name

Cityplaza EB

Branch Address

Unit 065, Cityplaza I, Taikoo Shing, HK

Branch Name

Des Voeux Road Central Branch ATM

Branch Address

China Insurance Group Bldg, 141 Des Voeux Road Central, HK

Branch Name

Des Voeux Road West Branch ATM

Branch Address

Western Centre, 40-50 Des Voeux Road West, HK

Branch Name Hay Wah Building EB
Branch Address G/F, Hay Wah Building, 71-85 Hennessy Road, Wan Chai, HK
Branch Name Leighton Road EB
Branch Address G/F, Capital Commercial Building, 26 Leighton Road, Hong Kong
Branch Name

North Point EB

Branch Address

G/F, Winner House, 306-316 King's Road, North Point, HK

Branch Name

Quarry Bay EB

Branch Address

G/F, 971 King's Road, Quarry Bay, HK

Branch Name

Westlands Gardens EB

Branch Address

1037 King's Road, Quarry Bay, HK

Kowloon District
Branch Name Branch Address

238 Nathan Road EB

Shop No. 8, G/F, 238 Nathan Road, Kowloon

Amoy Plaza EB

Shop No. G191, G/F, Amoy Plaza Phase II, 77 Ngau Tau Kok Road, Kowloon Bay, Kowloon

Hankow Road EB

Shop F, G/F, Sands Building, 17 Hankow Road, Tsim Sha Tsui, Kowloon

Soy Street EB Shop No.5, G/F, Concord Building, 60-102, 104A, 104B Soy Street, Mong Kok, Kowloon

Tsim Sha Tsui EB

G/F, 82-84 Nathan Road, Tsim Sha Tsui, Kowloon

Kowloon District
Branch Name

238 Nathan Road EB

Branch Address

Shop No. 8, G/F, 238 Nathan Road, Kowloon

Branch Name

Amoy Plaza EB

Branch Address

Shop No. G191, G/F, Amoy Plaza Phase II, 77 Ngau Tau Kok Road, Kowloon Bay, Kowloon

Branch Name

Hankow Road EB

Branch Address

Shop F, G/F, Sands Building, 17 Hankow Road, Tsim Sha Tsui, Kowloon

Branch Name Soy Street EB
Branch Address
Shop No.5, G/F, Concord Building, 60-102, 104A, 104B Soy Street, Mong Kok, Kowloon
Branch Name

Tsim Sha Tsui EB

Branch Address

G/F, 82-84 Nathan Road, Tsim Sha Tsui, Kowloon

New Territories District
Branch Name Branch Address

Citywalk EB

Shops G21-22, Citywalk, 1 Yeung Uk Road, Tsuen Wan, NT

Jade Plaza EB

Shop No. 26, Jade Plaza, Tai Po, New Territories

Kwai Fong EB

Shop Nos. 151-152, Level 1, Metroplaza, Kwai Fong, NT

Lucky Plaza EB

Shop 109A2, Level 3, Lucky Plaza, Sha Tin, NT

Shatin Plaza EB

Shop 49, Level 1, Shatin Plaza, 21-27 Sha Tin Centre Street, Sha Tin, NT

Sheung Shui Centre EB

Shop 1024-1028 & 1030-1031, Level 1, Sheung Shui Centre, Sheung Shui, NT

Sheung Shui EB

G/F, 79-81 San Fung Avenue, Sheung Shui, NT

Sheung Tak Estate EB

Shop 250, 2/F, Sheung Tak Shopping Centre, Sheung Tak Estate, Tseung Kwan O, NT

Tai Po EB

54-58 Kwong Fuk Road, Tai Po, NT

Tuen Mun Town Plaza EB

Shop 1, G/F, Shopping Arcade Phase II, Tuen Mun Town Plaza, Tuen Mun, NT

Yuen Long EB

G/F, HSBC Building Yuen Long, 150-160 Castle Peak Rd, Yuen Long, NT

New Territories District
Branch Name

Citywalk EB

Branch Address

Shops G21-22, Citywalk, 1 Yeung Uk Road, Tsuen Wan, NT

Branch Name

Jade Plaza EB

Branch Address

Shop No. 26, Jade Plaza, Tai Po, New Territories

Branch Name

Kwai Fong EB

Branch Address

Shop Nos. 151-152, Level 1, Metroplaza, Kwai Fong, NT

Branch Name

Lucky Plaza EB

Branch Address

Shop 109A2, Level 3, Lucky Plaza, Sha Tin, NT

Branch Name

Shatin Plaza EB

Branch Address

Shop 49, Level 1, Shatin Plaza, 21-27 Sha Tin Centre Street, Sha Tin, NT

Branch Name

Sheung Shui Centre EB

Branch Address

Shop 1024-1028 & 1030-1031, Level 1, Sheung Shui Centre, Sheung Shui, NT

Branch Name

Sheung Shui EB

Branch Address

G/F, 79-81 San Fung Avenue, Sheung Shui, NT

Branch Name

Sheung Tak Estate EB

Branch Address

Shop 250, 2/F, Sheung Tak Shopping Centre, Sheung Tak Estate, Tseung Kwan O, NT

Branch Name

Tai Po EB

Branch Address

54-58 Kwong Fuk Road, Tai Po, NT

Branch Name

Tuen Mun Town Plaza EB

Branch Address

Shop 1, G/F, Shopping Arcade Phase II, Tuen Mun Town Plaza, Tuen Mun, NT

Branch Name

Yuen Long EB

Branch Address

G/F, HSBC Building Yuen Long, 150-160 Castle Peak Rd, Yuen Long, NT

1. Festival Walk HSBC Jade Centre is closed from 30 Mar to 31 Mar 2020

2. Central EB is closed from 8.00pm to 6.00am daily

  • With effect from 21 March 2020, HSBC is unable to process JOD payment instruction as banks operating in all the regions of the Kingdom of Jordon are closed until further notice.
  • We take cyber-security seriously. As part of our ongoing efforts for a safer online banking experience, starting from 22 March 2020, you will need your physical Security Device or Mobile Security Key to send money to HSBC account and make overseas transfer on the old version of Internet Banking.
  • With effect from 1 May 2020, we will no longer accept personal customers using non-bank standard form for the instruction of issuance of Cashier’s Order/ issuance of Demand Draft / account transfer between local HSBC accounts. Please use the Bank’s standard form for submitting aforesaid payment instruction instead. For details, please refer to the Notice of Changes.
  • From early February 2020, the maximum daily limit for bill payment type ‘Government and Utilities’ will be increased to HKD 999,999 (amended). Maximum daily sub-limits for each merchant category are different and you can set your limits via online banking.
  • To provide better banking services, we will directly conduct or commission an independent research company to conduct a customer survey via phone or email and collect your valuable feedback. Information collected in the survey will be kept confidential by us and will only be used in the improvement of service quality. 
  • The service schedule of the Mobile Branch at Shatin Pass Estate will be changed from every Monday to alternate Monday (except public holidays) after the close of business on 23 March 2020. Please click here for the detailed service schedule from March to December 2020.
  • With effect from 17 January 2020, request for cheque book and set overseas ATM withdrawal limit service will no longer be available on the old version of Personal Internet Banking. To use the service, please go to our new Personal Internet Banking site now.
  • Starting from 2 December 2019, "HSBC UnionPay Dual Currency Diamond Credit Card" has been renamed as "HSBC Pulse UnionPay Dual Currency Diamond Credit Card". The Credit Card Cardholder Agreement as amended from time to time shall continue to apply. The Card design will be renewed, which will be available from mid December 2019 onwards. All existing HSBC UnionPay Dual Currency Diamond Credit Card cardholders could enjoy all card benefits of the renamed card without requesting for a replacement card.
  • With effect from 1 January 2020, we will no longer issue demand draft in non-local currency drawn in other countries/ territories.  Please use telegraphic transfer for non-local currency remittances to respective countries/ territories instead.  For details, please refer to the Notice of Changes.
  • Commencing 20 December 2019, all Wayfoong Statement Gold issued by HSBC will no longer be considered Eligible Asset for Secured Credit Facility. The credit-to-asset ratio of the Wayfoong Statement Gold will be readjusted to zero on the effective date.
  • Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch will be suspended on 16 December 2019.  Please click here for details.
  • Due to renovation work at the external wall of Ching Pak House in Cheung Ching Estate will be carried out for 3 months, the service of Mobile Branch at the aforesaid location will be suspended from 3 December 2019 to 25 February 2020 (every Tuesday).  Please click here for details.
  • From 1 November 2019, we will change the indicative rollover interest rate for the following currencies in the Margin FX Trading Services:

1) United States Dollar(USD):

 - Long Position:  Revised from 1.25% to 1.00%

 - Short Position: Revised from 2.45% to 2.20%

Please remember to review your open position and margin requirement regularly.  Geopolitical and economic news and announcements may lead to increased volatility of the FX market. Please ensure there is sufficient funding in your Margin FX collateral account(s) and/or reduce the open position size accordingly.

  • HSBC Jade Passport is available from 28 August 2019. To learn more, please go to HSBC Jade page
  • With effect from 1 October 2019, we will no longer issue demand draft in any currencies drawn in Germany.  Please use telegraphic transfer for remitting funds to Germany instead.  For details, please refer to the Notice of Changes.
  • With effect from 26 September 2019, eStatement and eAdvice service will no longer be available on the old version of Personal Internet Banking. To use the service, please go to our new Personal Internet Banking now.
  • With effect from 16 September 2019, the outward telegraphic transfer services to Nigeria initiated in Nigerian Naira (NGN) will be terminated.  Outward telegraphic transfer to Nigeria initiated in other currencies will not be affected.  For details, please refer to the Notice of Changes.
  • With effect from 1 September 2019, we will no longer issue demand draft in Hong Kong Dollar (HKD), United States Dollar (USD) and Pound Sterling (GBP) drawn in Canada.  Please use telegraphic transfer for remitting the aforesaid currencies to Canada instead.  For details, please refer to the Notice of Changes.
  • Commencing 1 September 2019, payment instructions using the old versions of Telegraphic Transfer / Interbank Fund Transfer Application Form (Form) will not be processed. Please click here for downloading the latest Form. For details, please refer to the Notice of Change.
  • In view of the ceasing of the Octopus Rewards Conversion Scheme, relevant provisions in relation to the Scheme will be removed from the RewardCash Programme Terms and Conditions from 23 August 2019.

Please click here to read the Notice of Change for details.

  • New arrangement of statement delivery

Starting from 20 July 2019, we will streamline the generation and delivery of Securities Margin Trading Services/ Investment Financing account - composite statements (daily). You will receive the statement only when there is any movement in your investment holdings, cash positions or any transactions pending for settlement, in addition to your monthly statement.

  • With effect from 1 September 2019, Bill payment (including Charity Donation), eBill and eReceipt service will no longer be available on the old version of Personal Internet Banking. To use the service, please go to our new Personal Internet Banking now.
  • Effective 1 August 2019, HSBC will no longer accept paper forms for instructions to add new payees or to change a transfer limit to a registered payee. These requests must now be submitted using Personal Internet Banking or the HSBC Mobile Banking app. If successful, you will see your new payee and/or the new transfer limit on the Move Money page of Personal Internet banking or the Transfers section of the HSBC Mobile Banking app within 2 working days. We will no longer send you a confirmation letter when the request is complete. If your request is unsuccessful, we will notify you by SMS.
  • Commencing July 2019, Live Chat will be enhanced with chatbot introduction in some journeys to handle general enquiries. The revised Terms of Use for Live Chat is available online.
  • Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch will be suspended on 22 & 23 July 2019.  Please click here for details.
  • With effect from 2 August 2019 (the "Effective Date"), the proportion of interest and principal in each monthly repayment for Personal Instalment Loan (the "Loan") drawdown or redraw will be calculated according to the Straight-line method. For any Loan drawn down or redrawn before the Effective Date, the proportion of interest and principal in each monthly repayment will continue to be calculated according to the Rule of 78. For details, please refer to the Notice of Change.
  • Commencing 1 July 2019, all bonds issued by HSBC and its subsidiaries will no longer be considered Eligible Asset for Secured Credit Facility. Effective limit generated from the affected bonds will be readjusted to zero on the effective date. Please click here for the list of affected bonds.
  • Starting from 30 June 2019, we will be extending contactless payment function to all new, replacement and renewal cards of , HSBC UnionPay Dual Currency Diamond Card , HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard by phases to provide you with added convenience.
  • With effect from 20 June, 2019, domestic interbank transfers and the standing instructions feature will no longer be available on the old version of Personal Internet Banking. To make a transfer or set up a standing instruction/recurring payment, please go to our new Personal Internet Banking now.
  • Due to the annual vehicle inspection of the Mobile Branch, the service of Mobile Branch will be suspended on 14 May 2019.  Please click here for details.
  • Changes to the RewardCash Programme Terms and Conditions will take effect from 1 Apr 2019. For details, please refer to the Notice of Change.
  • Before confirming a transfer or deposit of funds to a third party in Hong Kong, please verify the account number / mobile number / email address / FPS Identifier and partially-masked name (if available) of your payee carefully. In case any funds are deposited to a wrong account by mistake, please contact us for assistance as soon as possible. We will help you contact the payee to return the funds provided that all the necessary information is received by us. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately.
  • Commencing May 2019, if you are receiving paper statements, we will send both Integrated Account Statement and the linked Investment Services – Composite Statement (account number ending in -380 only) in a single envelope if the recipient name(s), Hong Kong correspondence address and statement issue date are the same.
  • Please note that the existing Integrated Account Terms and Conditions, Securities Account Terms and Conditions, Unit Trusts Account Terms and Conditions, Overseas Securities Service Terms and Conditions, Terms and Conditions for Securities Margin Trading Services and Terms and Conditions for HSBC Internet Banking will be updated with effect from 6 April 2019. For details, please refer to the Notice of Changes.
  • The fee for stop payment order for paper cheque and e-Cheque (via branches) will be revised from HK$100 to HK$150 with effect from 1 May 2019.
  • Please note the following term on staff’s remuneration will be added to the Terms and Conditions of these products, effective on 22 Feb 2019: Personal Instalment Loan, Personal Instalment Loan Balance Consolidation Program, Revolving Credit Facilities, Cash Instalment Plan, and Cash Credit Plan.
    “Staff’s remuneration
    The remuneration for our sales staff is determined based on the staff's overall performance with reference to a wide range of factors, and is not determined solely on his financial performance. Sales staff's remuneration is subject to review from time to time, for the purpose of encouraging the building of deep, long-lasting and mutually valuable relationships with customers.”
    If you are using our Revolving Credit Facility, you will be bound by the amendment unless you cancel the facility or terminate the related account before the date on which the amendment takes effect.  If you are using the other respective products, you will be bound by the amendment unless you fully repay your loan before the date on which the amendment takes effect.
  • Please note the following term on staff’s remuneration will be added to the Terms and Conditions of these products, effective on 1 Feb 2019: Spending Instalment Plan, and Personal Overdraft.
    "Staff’s remuneration
    The remuneration for our sales staff is determined based on the staff’s overall performance with reference to a wide range of factors, and is not determined solely on his financial performance. Sales staff’s remuneration is subject to review from time to time, for the purpose of encouraging the building of deep, long-lasting and mutually valuable relationships with customers."
    If you are using our Personal Overdraft, you will be bound by the amendment unless you cancel the facility or terminate the related account before the date on which the amendment takes effect.  If you are using the other respective products, you will be bound by the amendment unless you fully repay your loan before the date on which the amendment takes effect.
  • HSBC WARNS AGAINST BOGUS COMMUNICATIONS THAT CLAIM TO BE FROM HSBC
    1. The Hongkong and Shanghai Banking Corporation Limited would like to alert its customers on bogus communications that claim to be from HSBC. (eg fraudulent telephone calls, voice messages, emails, SMS and communications in other formats)
    2. Customers are reminded not to provide any personal information to unsolicited callers. If customers are concerned they may have disclosed their personal details to any suspicious third parties, or want to identify whether the communication is from our bank they should call the HSBC Personal Banking Hotline at 2233 3000 or report to the Police.
    3. Techniques such as voice message phone calls or fraudulent SMS messages are being used to trick bank customers into calling bogus bank hotline numbers. We would like to inform customers that the Bank has no connection with these bogus communications.
    4. Suspicious voice message phone calls made from Interactive Voice Response system claiming to be from HSBC, disclosed that there are irregularities detected from the customers banking account or credit card, and requested customer to input personal information or contact operator for account authentication. Customers can know more on tips from our website of how to identify a fraudulent call and what you can do.
    5. Fraudulent SMS messages purportedly to be sent from a bank claimed that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions. If customers find the service hotline number is suspicious, customer should verify the hotline numbers with the Bank before calling rather than just following the information provided in SMS messages.
    6. HSBC has not authorised or appointed any intermediaries to conduct telesales marketing activities for promotion of unsecured personal loans such as personal loan, tax loan and credit card. If the caller claims to be from HSBC or other financial institutions inviting applications for personal loan/tax loan/credit card, this is a suspected unauthorized telesales calls.
    7. If you prefer not to receive marketing information via telephone calls from HSBC, please inform us by calling 2233 3000 or mailing your request to The Hongkong and Shanghai Banking Corporation Limited, PO BOX 72677, Kowloon Central Post Office, Kowloon, Hong Kong or visiting any one of our branches. Please specify you would like to stop receiving telemarketing calls when making such request. We will arrange to have your contact phone details excluded from our marketing list without charge in 7 calendar days.