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HSBC Basic Banking Account with Independence

Dementia can affect all aspects of life for you and your family. If you or someone you know is living with dementia and will need help managing their money, our Basic Banking Account with Independence service could help.

Account holders will still be able to perform everyday banking such as shopping for food and paying bills, and they can rest assured knowing that their transactions are looked after by an authorised person that they trust. This authorised person will be able to oversee the financial arrangements made with us.

Basic Banking Account with Independence

Our Basic Banking Account with Independence service is an account for everyday use for those with diminished mental capacity. The account holder can withdraw cash, make EPS payments and enjoy other basic banking services.

Meanwhile, an authorised person can manage any other accounts the account holder's name and transfer funds into the Basic Banking Account with Independence when needed.


This service is available to customers who:

  • are aged 18 or over
  • have an authorised person, e.g, an attorney appointed under an Enduring Power of Attorney, to manage finances

Key features for the account holder

  • An HKD Statement Savings Account
  • An ATM card that can be used in supermarkets and shops, and to withdraw cash at ATMs
  • Any other HSBC accounts held will be kept secure and looked after by the authorised person

Rights and obligations of the authorised person

The authorised person will have the:
  • responsibility of ensuring sufficient balance in the Basic Banking Account with Independence
  • access to view the account balance and transaction history of the Basic Banking Account with Independence through monthly statements or at a branch
  • ability to manage other HSBC accounts held by the customer living with dementia, and make payments, transfers and other transactions on their behalf at a branch

How to open a Basic Banking Account with Independence

You'll need a registered Enduring Power of Attorney (EPOA) to open such an account.

The person who appoints others to act for them by executing an Enduring Power of Attorney is referred to as the 'Donor', while the person or persons so appointed is referred to as an 'Attorney'.

1. Set up an EPOA

The EPOA must be signed at a solicitor's firm in Hong Kong while the Donor still has mental capacity. An EPOA will remain effective even after mental capacity is lost.

2. Register the EPOA with the High Court

The appointed Attorney can register the EPOA with the High Court with the help of a solicitor once the Donor's mental capacity is lost.

3. Visit a branch to open the account

The Donors and their appointed Attorneys can visit a branch to open a Basic Banking Account with Independence. Please bring along:

  • the registered EPOA
  • identification and proof of address for the appointed Attorneys

For more information on what you need to prepare in order to open an account, please see'Points to note for account application'.

Designated branches for account opening

See the locations and business hours of our designated branches.

Hong Kong

  • 128 Queen's Road Central Branch
  • Aberdeen Centre Branch
  • Chai Wan Branch
  • Hong Kong Office & Premier Centre
  • Hopewell Centre Branch
  • Pacific Place Premier Centre
  • Shau Ki Wan Branch
  • Westlands Garden Branch


  • 378 Nathan Road Branch
  • Kwun Tong Branch
  • Mei Foo Sun Chuen Branch
  • Mong Kok Branch & Premier Centre
  • Tai Yau Street Branch
  • Telford Gardens Branch
  • Tsim Sha Tsui Branch
  • Waterloo Road Branch
  • Whampoa Garden Branch

New Territories

  • Shatin Branch
  • Tsuen Wan Branch
  • Tuen Mun Town Plaza Branch & Premier Centre
  • Yuen Long Branch & Premier Centre

Frequently asked questions - customers living with dementia

Frequently asked questions - attorneys

If you need to print the contents of this page, please see Basic Banking Account with Independence. (PDF, 186 KB).