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Couple using tablet; image used for HSBC Age-friendly banking

Age-friendly Banking

About the service

Hong Kong has one of the world’s longest life expectancies. Over 30% of our population is aged over 65.

The banking sector has an important role to play in delivering services that cater to elderly customer needs and help them and their families prepare for their financial future.

HSBC is committed to caring for the elderly by promoting ‘age-friendliness’. We have a range of tailored products, services and brochures to ensure that customers of all ages are able to access our banking services, stay vigilant about financial crime and be aware of the legal options available to support them in the years ahead.

HSBC age-friendly banking brochure

To help you bank with confidence as well as to plan for a secure financial future, we have designed a guide ‘HSBC age-friendly banking (PDF)’. In this booklet, you may find information on

  • Safeguard your money, such as staying alert to common scams and fraud, and how HSBC Safeguard protects you against financial crime.
  • Scams and fraud. Examples include email, romance, text, phone, investment and more.
  • Secure your finances for the future

    A. You might consider it too private or difficult to discuss what will happen to your finances as you age. Understanding various third party authorities such as Enduring Power of Attorney will provide you with the comfort that your finances are being overseen by someone you trust.

    B. HSBC Basic Banking Account with Independence is designed for those with diminished mental capacity, such as customers living with dementia. Customers can maintain a level of financial independence whilst their legally appointed third party, usually a family member can have visibility of their financial arrangements.

    You may also refer to the brochure ‘Managing money when living with dementia(PDF)’ to learn more about how we help people and families living with dementia safely manage their finances and make best use of our banking services.

The booklets are available in electronic format or hard copies in any of our branches.

Banking with us simpler and faster

To enable you to bank with us in simpler and faster ways, we also recommend the following banking services for you:

  1. Community Care Counter provides you with express counter service. In some of our branches we are able to open up additional counters, or offer you a counter with seat, a meeting room or a cubicle to help you with your transactions and other services
  2. Easy ATM provides you with larger fonts, more graphics and simpler work processes when using our ATMs.
  3. Voice ID uses advanced voice biometric technology to verify your identity with your unique voice. You are no longer required to use your phone banking PIN, which makes phone banking safer than ever.
  4. HSBC Mobile Branch helps us to serve the wider community by extending our service network to designated locations around Hong Kong. It provides a range of banking services from cash withdrawal, cash deposit, passbook update, funds transfer and more. Click here for the locations and service hours of the Mobile Branch.
  5. Digital Banking

A comprehensive range of Digital Banking services allow you to access your finances simply and securely, at anytime

HSBC HK Mobile Banking app

HSBC HK Mobile Banking app icon

Personal Internet Banking

A computer and mobile showing HSBC Personal Internet Banking

from HSBC

HSBC PayMe app icon

Easy Invest

HSBC HK Easy Invest app icon


HSBC Reward+ app icon

Contact us

Smart Seniors

We also have Community Care Ambassadors and Smart Seniors stationed in every HSBC branch.  They are trained in providing support to different customers in need. If you are having any difficulty in using our banking services, please seek out one of our Smart Seniors for assistance.

Dementia Friends Ambassadors

In collaboration with the Hong Kong Alzheimer’s Disease Association, we have trained Dementia Friends Ambassadors at our branches to assist customers and families living with Dementia.