About the service
Hong Kong has one of the world’s longest life expectancies. Over 30% of our population is aged over 65.
The banking sector has an important role to play in delivering services that cater to elderly customer needs and help them and their families prepare for their financial future.
HSBC is committed to caring for the elderly by promoting ‘age-friendliness’. We have a range of tailored products, services and brochures to ensure that customers of all ages are able to access our banking services, stay vigilant about financial crime and be aware of the legal options available to support them in the years ahead.
HSBC age-friendly banking brochure
- Secure your finances for the future
A. You might consider it too private or difficult to discuss what will happen to your finances as you age. Understanding various third party authorities such as Enduring Power of Attorney will provide you with the comfort that your finances are being overseen by someone you trust.
B. HSBC Basic Banking Account with Independence is designed for those with diminished mental capacity, such as customers living with dementia. Customers can maintain a level of financial independence whilst their legally appointed third party, usually a family member can have visibility of their financial arrangements.
You may also refer to the brochure ‘Managing money when living with dementia(PDF)’ to learn more about how we help people and families living with dementia safely manage their finances and make best use of our banking services.
Banking with us simpler and faster
HSBC HK Mobile Banking app
Personal Internet Banking
We also have Community Care Ambassadors and Smart Seniors stationed in every HSBC branch. They are trained in providing support to different customers in need. If you are having any difficulty in using our banking services, please seek out one of our Smart Seniors for assistance.
Dementia Friends Ambassadors
In collaboration with the Hong Kong Alzheimer’s Disease Association, we have trained Dementia Friends Ambassadors at our branches to assist customers and families living with Dementia.