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HSBC One

Frequently asked questions (FAQs)

How do I apply for an HSBC One account?

If you're a new HSBC customer, you can open an HSBC One account by either:

If you're already an existing customer, it will depend on what kind of account you hold with us.
Type of customer HSBC HK App
Online Banking Branch
Phone banking
New - Does not hold any HSBC product or account
 
   
 
New - Has a PayMe, Insurance or MPF account only
 
   
 
Existing - Non-integrated accounts such as a standalone current / savings account

     
Existing - Credit cards only
       
Existing - Personal Integrated Account
       
Existing - Advance
You'll be automatically migrated to an HSBC One account
You'll be automatically migrated to an HSBC One account
You'll be automatically migrated to an HSBC One account
You'll be automatically migrated to an HSBC One account
Existing - Premier
       
If you're already an existing customer, it will depend on what kind of account you hold with us.
Type of customer New - Does not hold any HSBC product or account
HSBC HK App
 
Online Banking  
Branch
 
Phone banking  
Type of customer New - Has a PayMe, Insurance or MPF account only
HSBC HK App
 
Online Banking  
Branch
 
Phone banking  
Type of customer Existing - Non-integrated accounts such as a standalone current / savings account
HSBC HK App

Online Banking  
Branch
 
Phone banking  
Type of customer Existing - Credit cards only
HSBC HK App
 
Online Banking  
Branch
 
Phone banking  
Type of customer Existing - Personal Integrated Account
HSBC HK App
 
Online Banking  
Branch
 
Phone banking  
Type of customer Existing - Advance
HSBC HK App
You'll be automatically migrated to an HSBC One account
Online Banking You'll be automatically migrated to an HSBC One account
Branch
You'll be automatically migrated to an HSBC One account
Phone banking You'll be automatically migrated to an HSBC One account
Type of customer Existing - Premier
HSBC HK App
 
Online Banking  
Branch
 
Phone banking  

I'm an existing HSBC customer. Can I open an HSBC One account or upgrade to HSBC One via Online Banking?

Yes, you can do so online unless you only have credit cards or safe deposit boxes with us. Depending on what kind of account you hold with us, here's how you can open an HSBC One account / upgrade to HSBC One.

  • Personal Integrated Account (held in your name only): simply upgrade to HSBC One via Online Banking
  • Non-integrated account such as a standalone current / savings account (held in your name only): open your HSBC One account online or via the HSBC HK Mobile Banking app
  • Premier customer, joint account or HSBC credit cards only: visit a branch to register for an HSBC One account
  • Advance customer: your account will be migrated to an HSBC One account automatically with the same account number

For more details, please refer "How do I apply for an HSBC One account".

Can I open a joint HSBC One account?

Yes, but you'll need to visit your nearest HSBC branch in Hong Kong to do so. You can't open a jointly-held HSBC One account online as your log on credentials are personal.

Book an appointment

 

Will I be charged any fees for opening an HSBC One account online?

No, you won't be charged any fees.

 

Can I access my HSBC One account from overseas?

Yes, you'll be able to access your HSBC One account even from abroad. If you open the account online and/or activate Online Banking, we'll automatically add it to your list of accounts online. But if you open it at a branch, you'll need to be registered for Online Banking before you can access your HSBC One account from overseas.

As long as you have an internet connection, you can manage your finances online easily, at any time and from anywhere in the world.

 

Will the service I receive be different depending on whether I open my HSBC One account online or at a branch?

No, you'll receive the same level of service no matter how you choose to open your account. Please feel free to register in whichever way you prefer and find easiest.

 

Can I switch autoPay instructions from my passbook account to my new HSBC One account?

Yes, you can do so in Online Banking. Here's how to do it.

  • Log on to Online Banking and go to 'Banking'.
  • Choose 'autoPay' to see existing autoPay instructions across all your HSBC accounts.
  • Select the 'Delete' button to delete the autoPay instruction from your passbook account.
  • Press 'Set up' to set up autoPay instructions using your new HSBC One account.

Alternatively, you can visit your nearest HSBC branch and our staff will help you make the switch on the spot.

Please notify the payee about the changes, if needed.

 

Will I receive some sort of confirmation once I've successfully opened an HSBC One account?

If you open an HSBC One account via the HSBC HK Mobile Banking app, we'll send you confirmation by SMS once you've successfully opened your account.

But if you open an HSBC One account via Online Banking, it will depend on when you submit your application.

  • Within business hours*: you'll see confirmation on the Acknowledgement page that your application has been approved, so you won't receive any further confirmation.
  • Outside business hours: you'll see on the Acknowledgement page that your application is being processed, and we'll send you confirmation by email on the next business day.

* Business hours are Mondays to Fridays, 08:30–19:00; Saturdays, 08:30–16:00.

 

How soon can I use my HSBC One account after opening it online?

You can start using it immediately, but foreign exchange and time deposit services will only be available on the next business day.

1 You have to be a permanent resident aged 18-65 residing in Hong Kong to apply via the HSBC HK Mobile Banking app.