My credit card has been lost or stolen. Who do I contact?
Don’t worry. Just call us immediately and we’ll take care of it.
For HSBC Premier customers, please call (852) 2233 3322, HSBC Advance customers, please call (852) 2748 8333 and for Other customers, please call (852) 2233 3000.
I have forgotten my username and memorable password. What do I do now?
Don’t worry if you have forgotten your username. Call us and we’ll take care of it.
If you are our HSBC Premier customer, please call (852) 2233 3322. If you are an HSBC Advance customer, please call (852) 2748 8333. Otherwise, please call (852) 2233 3000.
If you have forgotten your memorable answer, please click “Forgot your memorable answer?” and then follow the instructions on screen.
How do I view my eStatement or eAdvice?
You can follow the steps below to view the eStatement or eAdvice:
Old Internet Banking:
Click on 'My HSBC' tab
Click on 'eStatement and eAdvice' on the left navigation menu
Click on the 'Banking', 'Investment' or 'Card' button
Select your account number, and the required period from the pull-down menus, and then click on the 'Go' button
Click on the date to view your eStatement
New Internet Banking:
Hover over the ‘My Banking’ tab
Go to ‘eStatement/Advice’ and click on ‘View/Manage documents’ in the navigation menu
Select your account, and choose either eStatements/ eAdvice for type of document, and then pick the date
HSBC HK Mobile Banking App*:
Click on the menu icon on the top left hand side
Click on “Banking” and then “eStatement and eAdvice”
Select your account, and choose either “eStatement” or “eAdvice” tab for type of document
Click on the eStatement/eAdvice you want to view
Use the fingers to zoom-in and zoom-out
*For reply on corporate action, please log on to Personal Internet Banking
How can I pay a bill online?
Please select "My banking" > "Pay or transfer" > "New Payee" > "Bill payment". If you have saved merchants or charities, please select "My Payee" and proceed accordingly with your respective merchant.
How can I transfer to other accounts that have not yet registered in "My Payees"? Do I need my Secure Device/Mobile Security Key?
You can make Hong Kong dollar or foreign currency transfer to HSBC, non-HSBC or even overseas accounts through selecting "New Payee" on "Move Money". You will need your Security Device/Mobile Security Key to complete this transaction. The default maximum transfer limit to new payee is set at HKD0 per day. You can change the transfer limit anytime with your Security Device/Mobile Security Key by selecting "My Banking ">" Limits ">" Daily payment and transfer limits".
At the same time, if you want to save your payee detail in Move Money input page, simply tick the check box "Add to My payees". After the transfer is authenticated with your Security Device/Mobile Security Key, the new payee’s details will be added as your registered account. The default maximum daily transfer limit for this payee is HKD50,000. You may change the transfer limit or delete this payee via HSBC Internet Banking after the instructions are effective.
The new payee instructions will be effective on the next working day when submitted before 9.00pm from Monday to Friday or 6.00pm on Saturday. Instructions will be effective in two working days when submitted after 9.00pm from Monday to Friday or 6.00pm on Saturday or on Public Holiday.
Why can’t I register my overseas payees in the new Internet Banking?
You need to delete the overseas payee accounts from old Internet Banking and set it up again in the new Internet Banking.
Follow the steps to set up your overseas payee account(s) in the new Internet Banking:
Select ‘Back to current HSBC Internet Banking’ on the top left corner to go back to the old Internet Banking
Select ‘Maintain my details’ on the left menu and click ‘View and maintain registered Transfer Accounts’
Copy all overseas payee account(s) information for your records. Then, delete the overseas payee account(s). (This is a mandatory step to setting up again the same payee account in the new Internet Banking)
Select ‘New Internet Banking’ on the top right corner
Select ‘My banking on the top menu and select ‘My payees’ in the drop down menu
Select ‘Add a New payee’ and enter requisite payee information to complete the set up
Instructions will be effective on the next business day when submitted before 9.00pm from Mondays to Fridays or 6.00pm on Saturdays (Hong Kong time). Or it will be effective in two business days when submitted after 9.00pm from Mondays to Fridays or 6.00pm on Saturdays or on Public Holidays (Hong Kong time).
What is the SWIFT Code and other information needed to do a Telegraphic Transfer (TT) from an overseas bank to your account with HSBC Hong Kong?
If you would like to transfer funds by Telegraphic Transfer (TT) from an overseas bank to your account with HSBC Hong Kong, please provide the sending bank with the following information:
Our Bank name: The Hongkong and Shanghai Banking Corporation Limited
The address of our Hong Kong Office: 1 Queen's Road Central, Hong Kong
SWIFT code: HSBCHKHHHKH
The beneficiary's account number
The beneficiary's name. Please also instruct the sending bank to send us their payment instruction by SWIFT MT103 with full payment details and reimbursement instruction.
For each incoming Telegraphic Transfer (TT), we collect a local service fee of HKD65, which excludes any overseas charge. As a special privilege for HSBC Premier customers, the local service fee will be waived.