Top of main content

PIN-Protected Security Device

At HSBC, we’re serious about online banking security. That’s why we’ll send you a Security Device. This small security device is easy to use and makes logging on to online banking much more secure.

HSBC Security Device1

Key benefits of the new Security Device:

  • It has a PIN lock which minimises the chance of unauthorised use and offers you online protection against possible threats.
  • It provides you with access to the full range of Personal Internet Banking services.

     

    If you have a compatible mobile device, you can also download our latest HSBC HK Mobile Banking app and activate Mobile Security Key to enjoy equivalent secure online banking services with a more convenience way. Find out more

     

    1"Security Device" can also be referred as "Security Device/Mobile Security Key" when it is used for generating security code on HSBC Internet Banking or HSBC Mobile Banking functions.

How to request for a PIN-Protected Security Device?

 

Apply for a security device now by logging on to Personal Internet Banking and placing a request through the Service Requests menu.

Pin-protected security device setup and activation

How do I request for a new or replacement Security Device?

  1. Log on to Personal Internet Banking through the dual-password mode or can also use your existing Security Device if apply for replacement.
  2. Click 'Service Requests' from the left hand navigation menu and select ‘Apply for Security Device' for new or "Replacement of Security Device" for replacement under Internet Banking Services.
  3. Press the 'Confirm' button to confirm the request. For replacement, enter a 6-digit Security Code for verification from your existing Security Device and press the 'Confirm' button again to complete the request.
  4. You will then see the Acknowledgement message for successful request.

 

Your new device will be mailed to you within the next 3 working days (postal lead-time is not included). Please follow the instructions to activate your new device upon receipt.

How do I set up a PIN for the first time?

  1. Press and hold the "Green Button" for 2 seconds to turn on the device.
  2. Enter a new 4 to 6 digit PIN at your choice using the keypad.
  3. Press the "Yellow Button"  to complete the first PIN entry.
  4. Follow the on-screen instructions and confirm the new PIN by re-entering it.
  5. "NEW PIN CONF" will be displayed for 2 seconds if the PIN input is successful and "HSBC" will be displayed after that.

How do I change my existing PIN?

  1. Press and hold the "Green Button" for 2 seconds to turn on your Security Device.
  2. Press and hold the "8" button for 2 seconds to activate the change PIN function.
  3. Enter a new 4 to 6 digit PIN of your choice using the keypad.
  4. Press the "Yellow Button" to complete the first PIN entry.
  5. Follow the on-screen instructions and confirm the new PIN by re-entering it.
  6. "NEW PIN CONF" will be displayed for 2 seconds if the PIN input is successful and "HSBC" will be displayed after that.

How do I activate my new Security Device?

  1. Log on to Personal Internet Banking and click on the activation link at MyHSBC.
  2. Enter the last 3 digits of your registered mobile phone number. (Please ensure that your registered mobile phone number is updated.)
  3. Enter the serial number printed on the back of your new Security Device.
  4. Press and hold the "Green Button" for 2 seconds to turn on your Security Device. Then enter your Security Device PIN.
  5. Press the "Green Button" to obtain the 6-digit Security Code.

You can also activate your new Security Device through these channels:

Phone Banking: You may activate the new Security Device via hotline instantly (Phone Banking Service PIN verification is required).

Paper Form: You can complete the 'HSBC Internet Banking Maintenance / Cancellation Request Form' and return it to us for processing. Your request will normally be processed within 3 working days (excluding Saturday, Sunday and public holidays) upon receipt of your form.

How do I activate my replacement Security Device?

  1. Log on to Personal Internet Banking and click on the ‘activation link’ at MyHSBC.
  2. Enter the serial number printed on the back of your new Security Device.
  3. Press the "Green Button" to obtain the 6-digit Security Code.
  4. Press the "Green Button" to obtain another 6-digit Security Code from your OLD Security Device to confirm.

You can also activate your replacement Security Device through these channels:

Phone Banking: You may activate the new Security Device via hotline instantly (Phone Banking Service PIN verification is required).

Paper Form: You can complete the 'HSBC Internet Banking Maintenance / Cancellation Request Form' and return it to us for processing. Your request will normally be processed within 3 working days (excluding Saturday, Sunday and public holidays) upon receipt of your form.

How do I generate a Security Code?

  1. Press and hold the green button for 2 seconds to turn on your Security Device and then, enter your Security Device PIN.
  2. Press the green button to obtain the 6-digit Security Code.

Transact online with your security device

How do I make a 3rd party transfer?

To make a 3rd party transfer, you are required to generate and input a Security Code at the 'Verification' screen after you have entered all the transfer details.

  1. Press and hold "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
  2. Press the "Yellow Button" on your Security Device, until you see '-'.
  3. Enter the last 8 digits of your "Beneficiary account number" into the device. To delete your input, please use the "Green Button".
  4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the ‘Verification’ screen.
Entering the last 8 digits of the 'Beneficiary account number'
Beneficiary Account Number Example Please input
Beneficiary Account No with 8 or more digits 123-45678-90 34567890
Beneficiary Account No with 4-7 digits 123456 123456
Beneficiary Account No with 0-3 digits 123 Not eligible for verification via Internet Banking. Please visit our branches to perform your transactions.
Beneficiary Account No with non-digits
(Enter last 8 numeric only)
123A4567BC89D 23456789

How do I setup a registered transfer account and the associated transfer limit?

To setup a registered transfer account, you are required to generate and input a Security Code at the 'Verification' screen after you have entered all the transfer details.

  1. Press and hold the "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
  2. Press the "Yellow Button" on your Security Device, until you see '-'.
  3. Enter the last 8 digits of your “Beneficiary account number” into the device. To delete your input, please use the "Green Button".
  4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the ‘Verification’ screen.
Entering the last 8 digits of the 'Beneficiary account number'
Beneficiary Account Number Example Please input
Beneficiary Account No with 8 or more digits 123-45678-90 34567890
Beneficiary Account No with 4-7 digits 123456 123456
Beneficiary Account No with 0-3 digits 123 Not eligible for verification via Internet Banking. Please visit our branches to perform your transactions.
Beneficiary Account No with non-digits
(Enter last 8 numeric only)
123A4567BC89D 23456789

How do I increase the online transfer limit for non-registered account?

To increase online transfer limit, you are required to generate and enter a Security Code at the 'Verification' screen after you have input all the transfer limit details.

  1. Press and hold the "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
  2. Press the "Yellow Button" on your Security Device, until you see '-'.
  3. Enter the last 8 digits of your “Identification document number” into the device. To delete your input, please use the "Green Button".
  4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the ‘Verification’ screen.
Entering your Identification Number
Identification Number Example Please input
HKID no (Exclude alphabet and number in bracket A123456(7) 123456
Passport no (Enter last 8 numeric only) 123A4567BC89D 23456789
Other Identification Document no
(Enter last 8 numeric only)
W12345678 12345678
Passport no / Other Identification Document no. with 0-3 digits ABCD123EFG Not eligible for verification via Internet Banking. Please perform your transaction via ATM, Phone Banking or directly visit our branches.

How do I make a bill payment to a financial institution, for securities or for sports & leisure?

To make a bill payment to a financial institution, for securities or for sports & leisure, you are required to generate and enter a Security Code at the 'Verification' screen after you have input all bill payment details.

  1. Press and hold the "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
  2. Press the "Yellow Button" on your Security Device, until you see '-'.
  3. Enter the last 8 digits of your “Bill Payee Account No” into the device. To delete your input, please use the "Green Button".
  4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the ‘Verification’ screen.
Entering the last 8 digits of Bill Payee account number of the financial institution, securities or sports & Leisure
Bill Payee Account Number Example Please input
Bill Payee Account No with 8 or more digits 123-45678-90 34567890
Bill Payee Account No with 4-7 digits 123456 123456
Bill Payee Account No with 0-3 digits 123 Not eligible for verification via Internet Banking. Please perform your transactions via ATM, Phone Banking or directly visit our branches.
Bill Payee Account No with non-digits
(Enter last 8 numeric only)
123A4567BC89D 23456789

Additional information

Available via the HSBC HK Mobile Banking app, the Mobile Security Key replaces your physical Security Device by creating a digital version stored safely on your mobile.

Enjoy two log on options with greater convenience and flexibility anytime and anywhere.

You can use this guide to help you identify and resolve some of the basic errors with your security device.

Protect yourself from fraud and keep your information safe online with these security tips.

Related services

Pay bills, transfer money and see your account balance on your smartphone or tablet with the HSBC Mobile Banking app.

Access the full range of automated banking services 24 hours a day or speak to a customer service officer, all on a single number.

Banking is faster and more convenient with our range of withdrawal, deposit and multifunction machines.

Visit your local HSBC branch where friendly staff will be happy to help.