Top of main content


Browse section popup starts from here


Manage your money online

Quick, convenient and straightforward, Personal Internet Banking from HSBC lets you manage your accounts 24 hours a day.

Easier, simpler, faster.
Internet banking just got a whole lot better.

We have been working to bring you a new internet banking experience. You'll notice a fresh look with new features and functionality, designed around you and your banking needs.

Find out more

Not registered?

It only takes a few minutes to register for Personal Internet Banking.

See a demo (video)

Register now for Personal Internet Banking


Transfers and payments

Save time and money making transfers and payments online any time – day or night.

eStatements and eAdvice

Go paperless and help protect the planet.

Live Chat / Live Share

Live support tools allowing our customer service officers to help you instantly when using Internet Banking Services in a convenient and efficient way. These services are available for 7 days a week , 24 hours a day.

Upgraded internet banking log on

A redesigned log on page is being introduced to existing internet banking customers by phases.

Exclusive online discounts

HSBC Personal Internet Banking customers get discounts on services and products.

Secure Personal Internet Banking tips

Learn how to keep your accounts secure through regular log ons, checking transactions and keeping anti-virus software up to date.

Security Device / Mobile Security Key

Get enhanced security with a Security Device / Mobile Security Key. Protected by a PIN, your Security Device / Mobile Security Key generates unique codes for logging on securely to Personal Internet Banking.

  • Step 2 – Set up your profile
  • Step 3 – Terms & Conditions

Complete these three steps for instant access to HSBC Personal Internet Banking.

You can access Personal Internet Banking immediately provided you have any of the below1:

  • An HSBC account with ATM or phone banking service
  • An HSBC credit card with ATM service
  • An HSBC MPF or ORSO Defined Contribution Scheme account

1Associated PIN or SMS One Time Passcode (OTP) required

Create your Personal Internet Banking profile by choosing a:

  • Username
  • Password
  • Second password – for greater security

You will also create security questions and answers in case you need to change or reset your passwords later.

Read the Terms & Conditions for HSBC Personal Internet Banking and eStatement & eAdvice service and if you accept them, tick the Confirm box. Ticking this box also registers you for eStatements and eAdvice so that you can manage all your accounts from one place, online.2

  • Please note that the existing Terms and Conditions for HSBC Internet Banking will be updated with effect from 8 June 2017. For details, please refer to theNotice of Changes.
  • If you still want to receive paper statements and advice you can request this in the eStatement and eAdvice section after logging on.

    2If your identification documentation number is six characters or fewer, or your date of birth records held by HSBC are incomplete, you will not be automatically registered for eStatement and eAdvice.

    Register Now

    Mobile banking

    Pay bills, transfer money and see your account balance on your smartphone or tablet with the HSBC HK Mobile Banking app.

    Phone banking

    Access the full range of automated banking services or speak to a customer service officer, all on a single number.

    Express banking

    Banking is faster and more convenient with our range of withdrawal, deposit and multifunction machines.

    Branch banking

    At your local HSBC branch you will find friendly, knowledgeable staff, happy to help with any question about our products or services.

    Contact us

    By phone

    HSBC Premier customers call
    (852)2233 3322 (852) 2233 3322

    HSBC Advance customers call
    (852) 2748 8333 (852) 2748 8333

    Other customers call
    (852) 2233 3000 (852) 2233 3000

    At an HSBC branch

    Find your nearest branch

    Tweet us