Take care of your family’s wellbeing without having to worry about high medical costs. With Outpatient Care, you can receive treatment from general practitioners within our network based in Hong Kong, as well as in Macau and China if a higher level of coverage is selected. And you do not have to complete a claims form – simply show your Outpatient Care card to your doctor, and they will settle the bill with us directly.
Choose between 2 levels of cover, depending on your needs
Access an extensive network of general and family practitioners in Hong Kong, as well as in Macau and China if a higher level of coverage is selected
Covers consultations with physiotherapists, gynaecologists and paediatricians
No medical check-up is required to apply and policy renewal is guaranteed for life1
No claim forms – we handle everything with your doctor
Free annual medical service such as health check or influenza vaccination
Claim online anytime. Or claim over the phone or at an HSBC branch.
Summary of cover
A choice of plans
You can choose between Plan A and Plan B, depending on your budget and medical needs. Both plans include specialist consultation, and unlimited visits to a general practitioner in our network within Hong Kong for each insured person2. Meanwhile, Plan B extends the available network to Macau and China, and also includes 10 visits per year to a practitioner of Chinese medicine for each insured person, coverage for diagnostic X-rays and laboratory tests, and a free annual medical service.
The policy covers consultations with physiotherapists, gynaecologists and paediatricians. You’re also covered for X-rays and laboratory tests.
Hassle free claims process
Simply show your Outpatient Care card to your network doctor and they will handle the bill with us. You just need to make a small contribution to treatment expenses for each consultation visit.
Free annual medical (Applicable to Plan B only)
Every year, you can choose one of the following:
- Basic wellness health check, including blood pressure, blood glucose and cholesterol checks
- Standard eye-care package
- Influenza vaccination
Manage your policy
Manage your policy online
Access your policy details anytime, anywhere on both your HSBC HK Mobile Banking app and our Personal Internet Banking webpage, so you can check your benefits, coverage, premium due dates and much more at your fingertips.
Make a claim
Sometimes life doesn’t go according to plan and you’ll want to make an insurance claim as soon as possible.
You may submit a claim online anytime or call our claims hotline on (852) 2867 8678 should you require any help.
1 The premium rates and age groups as shown in the premium table are not guaranteed. The premium payable upon annual renewal and the terms of any renewal may not be the same as the expiring policy and will be determined by AXA General Insurance Hong Kong Limited.
General Insurance products are applicable to HSBC Account holders and HSBC credit card holders only.
The above information is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.
The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.
For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.
In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.