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Young couple using smart phone in café; image used for HSBC Manage your policy.

Manage your insurance policy

Now it's easier than ever to manage your policy with our upgraded mobile banking and online portals.

Manage your policy in just a few clicks

It's now even easier to manage your policy! Our new Insurance Dashboard gives you 24/7 access to your in-force policy details on the HSBC HK Mobile Banking app, so you can check your:

  • policy details
  • benefits and coverage
  • premium payment details

Don't forget you can make the following amendments by logging on to Personal Internet Banking on your desktop and selecting 'My insurance' to:

  • update your contact details
  • change payment instructions
  • change premium allocation of investment-linked policies
  • withdraw part of your policy value

An easier way to manage your policy

Live Chat support - Get real-time answers to your policy questions with our Live Chat support.

*Live Chat support is available Monday to Friday from 9am to 8pm (excluding public holidays).

Account alert - Get useful alerts for your premium due dates, overdue payments, policy renewal and maturity dates.

A laptop, mobile and tablet showing HSBC insurance dashboard; image used for HSBC Manage your policy page

Not yet registered for Personal Internet Banking?

Download our HSBC HK Mobile Banking app and register in just a few seconds.

Other insurance services

If don't have an HSBC account, visit the pages below to learn more about our other services:


Insurance hotline

Like our insurance policies, our hotlines are here to make your life easier. Contact us for 24-hour Emergency Assistance, Claims Hotlines, or for general enquiries about managing your policy here.

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