Manage your policy in just a few clicks
It's now even easier to manage your policy! Our new Insurance Dashboard gives you 24/7 access to your in-force policy details on the HSBC HK Mobile Banking app, so you can check your:
- policy details
- benefits and coverage
- premium payment details
Don't forget you can make the following amendments by logging on to Personal Internet Banking on your desktop and selecting 'My insurance' to:
- update your contact details
- change payment instructions
- change premium allocation of investment-linked policies
- withdraw part of your policy value
An easier way to manage your policy
Live Chat support - Get real-time answers to your policy questions with our Live Chat support.
*Live Chat support is available Monday to Friday from 9am to 8pm (excluding public holidays).
Account alert - Get useful alerts for your premium due dates, overdue payments, policy renewal and maturity dates.
Not yet registered for Personal Internet Banking?
Download our HSBC HK Mobile Banking app and register in just a few seconds.
Like our insurance policies, our hotlines are here to make your life easier. Contact us for 24-hour Emergency Assistance, Claims Hotlines, or for general enquiries about managing your policy here.
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