Manage your policy in just a few clicks

It's now even easier to manage your policy! Our new Insurance Dashboard gives you 24/7 access to your in-force policy details on the HSBC HK Mobile Banking app, so you can check your:

  • policy details
  • benefits and coverage
  • premium payment details

Don't forget you can make the following amendments by logging on to Personal Internet Banking on your desktop and selecting 'My insurance' to:

  • update your contact details
  • change payment instructions
  • change premium allocation of investment-linked policies
  • withdraw part of your policy value

An easier way to manage your policy

Live Chat support - Get real-time answers to your policy questions with our Live Chat support.

*Live Chat support is available Monday to Friday from 9am to 10pm (excluding public holidays).

Account alert - Get useful alerts for your premium due dates, overdue payments, policy renewal and maturity dates.

A laptop, mobile and tablet showing HSBC insurance dashboard; image used for HSBC Manage your policy page

Not yet registered for Personal Internet Banking?

Download our HSBC HK Mobile Banking app and register in just a few seconds.

Other insurance services

If don't have an HSBC account, visit the pages below to learn more about our other services:


Insurance hotline

Like our insurance policies, our hotlines are here to make your life easier. Contact us for 24-hour Emergency Assistance, Claims Hotlines, or for general enquiries about managing your policy here.

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