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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
12 Apr 2026
(Sun)		 HKT 01:00 HKT 06:00 HSBC Online / Mobile Banking and Express Banking – Insurance Services
HKT 01:30 HKT 04:30 HSBC Online / Mobile Banking:
  • HSBC Personal Internet Banking Registration service
  • Password reset and username recovery services
HKT 02:00 HKT 07:00

HSBC Mobile Banking / Online Banking 

 

Phone Banking:

  • Non registered third party transfer
  • Bill payment
HKT 02:00 HKT 07:00

HSBC Express Banking1

  • HKD/CNY Bill payment
  • Local 3rd party fund transfer
  • Overseas 3rd party fund transfer (for HSBC only)
  • Transfer limit update (Enquiry current fund transfer limit)
  • HKJC Telebet transaction
  • Mobile cash withdrawal
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 03:00 HKT 07:00

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
HKT 05:00 HKT 11:00

HSBC Mobile Banking:

  • Transfer to other global accounts via ‘To global payees’
13 Apr 2026
(Mon)		 HKT 00:00 HKT 06:00 HSBC Mastercard® Debit Card Services / HSBC Jade Mastercard® Debit Card Services / HSBC Premier Elite Mastercard Debit Card Services / HSBC Global Private Banking Mastercard® Debit Card Services
(about 40 mins)
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
19 Apr 2026
(Sun)		 HKT 00:15 HKT 00:45

HSBC Online Banking:

  • Global Transfers to other HSBC accounts

 

HSBC Mobile Banking:

  • Transfer to third-party HSBC global accounts via ‘To global payees’
HKT 01:00 HKT 06:00

HSBC Online / Mobile Banking FPS services:

  • autoPay
  • eDDA services
HKT 01:00 HKT 06:00 HSBC Online / Mobile Banking and Express Banking – Insurance Services
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
20 Apr 2026
(Mon)　		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
26 April 2026
(Sun) 		 HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking and Express Banking – Insurance Services
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
27 Apr 2026
(Mon)　		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
17 May 2026
(Sun)		 HKT 01:00 HKT 06:00

HSBC Online / Mobile Banking FPS services:

  • autoPay
  • eDDA services
HKT 02:30 HKT 08:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking5 – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking / Phone Banking5
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5Phone Banking real-time currency exchange service is not available when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted

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