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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
5 Dec 2025
(Fri)		 5 Dec 2025
HKT 23:00		 6 Dec 2025
HKT 01:30

HSBC Online Banking:

  • Global Transfers to other HSBC accounts
     

HSBC Mobile Banking:

  • Transfer to third-party HSBC global accounts via 'Anywhere globally'
  • Transfer to other global accounts via 'Anywhere globally'
06 Dec 2024
(Sat)		 HKT 01:00 HKT 06:00 HSBC Mastercard® Debit Card Services / HSBC Jade Mastercard® Debit Card Services / HSBC Premier Elite Mastercard Debit Card Services / HSBC Global Private Banking Mastercard® Debit Card Services
(about 40minutes)
7 Dec 2025
(Sun)		 HKT 00:00 HKT 06:00

HSBC Mobile Banking:

  • Add a new payee
(about 15 minutes)
HKT 00:00 HKT 06:00 HSBC Mastercard® Debit Card Services / HSBC Jade Mastercard® Debit Card Services / HSBC Premier Elite Mastercard Debit Card Services / HSBC Global Private Banking Mastercard® Debit Card Services
(about 15 minutes)
HKT 01:00 HKT 06:00

HSBC Mobile / Online Banking:

  • eDDA service
     

HSBC Mobile Banking:

  • autoPay service
HKT 01:15 HKT 03:30

HSBC Mobile / Online Banking:

  • Payment Connect 
  • Manage future payments
     

HSBC Mobile Banking:

  • Scan to pay
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 03:00 HKT 08:30 HSBC Online / Mobile Banking
and HSBC HK Easy Invest App –
Investments Services
HKT 04:00 HKT 10:00

HSBC Mobile Banking:

  • Transfer to other global accounts via 'Anywhere globally'
HKT 09:00 HKT 13:00 HSBC Online Banking - "Update your tax residency details"
(about 4 hours)
8 Dec 2025
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
14 Dec 2025
(Sun)		 HKT 02:30 HKT 04:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
4 Jan 2025
(Sun)		 HKT 02:30 HKT 08:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking5 – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking / Phone Banking5
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5Phone Banking real-time currency exchange service is not available when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted

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