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HSBC Mobile Banking

Pay bills, transfer money and see your account balance on your smartphone or tablet with the HSBC HK Mobile Banking app. It’s easy to use, just download the app from:

Google Play (AndroidTM)
The App Store (iOS)
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HSBC MOBILE BANKING

Take control on the move with HSBC Mobile Banking

Our brand new HSBC HK Mobile Banking app is now available for you to download! It has been redesigned to let you stay on top of your finances on the go. We've rebuilt HSBC HK Mobile Banking with your feedback very much in mind. The result is an app that is everything you want it to be - reliable, convenient and much more intuitive to use.

BENEFITS Select to Collapse Select to Expand

Benefits

  • Mobile Security Key and Touch ID – for faster log on, confirm transactions like bill payments, register and increase limit on HSBC Easy Pay, also to generate security code to log on to Internet Banking
  • Accounts – up-to-date view of your local and globally-linked banking and credit card accounts; plus transaction search
  • Manage money – make local and foreign currency transfers & pay bills to registered payees, set-up recurring payments in HKD, make transfers to your globally-linked accounts; use HSBC Easy Pay for transferring money (to eligible HSBC and Hang Seng Bank Limited accounts) using mobile numbers
  • Message us – send us a secure message and choose whether to receive a response by reply or a call back
  • User-friendly design - new and improved design offering a smoother, streamlined experience plus much more

1 FX Order Watch is available exclusively for HSBC Premier and HSBC Advance customers

2 The app is free to download and use, although you may need to pay your mobile provider for internet access



Works with:

  • iPhone, iPad and iPod Touch with iOS version 9 or above
  • Mobile handsets with AndroidTM OS version 4.2 (Jelly Bean) or above
  • Android tablets with AndroidTM OS version 4.2 (Jelly Bean) or above and a display screen size of 7" or larger
  • Touch ID is supported on iPhone 5s devices or above
HSBC Download on the App Store HSBC ANDROID APP ON Google play

You must be registered for Personal Internet Banking to use the HSBC HK Mobile Banking app

Register now for Personal Internet Banking
  • More services on your mobile device
  • Security tips
  • Mobile banking tips

Before log on:

  • Register for Personal Internet Banking
  • View Hong Kong stock information & quotes
  • Set up Hong Kong stock watchlist
  • Subscribe IPO
  • View deposit rates
  • View real-time counter situation, get a remote ticket and make a counter service booking at HSBC Premier Centre through Digital Counter Services
  • View details of the home&Away Privilege Programme, credit card offers and online dining concierge service
  • Find nearby branches and Express Banking locations
  • Shop online with RewardCash e-Shop
  • View current rates for Personal Tax Loans, Personal Instalment Loans and Revolving Credit Facilities
  • View the latest information on MPF and home, accident and travel insurance
  • Access the full HSBC website and Personal Internet Banking

After log on:

  • Make P2P payment via HSBC Easy Pay
  • Trade Hong Kong and United States stocks
  • Trade China A Shares - Shanghai (Limit price order only)
  • Trade China A Shares - Shenzhen (Limit price order only)
  • Get real-time stock quotes
  • Set up Hong Kong and United States stock watchlist
  • Set up and receive Hong Kong stock alerts by push notification or text message
  • Subscribe IPO
  • Set up foreign exchange and Renminbi switching instructions
  • Set up FX Order Watch & FX Rate Alert
  • Place Deposit Plus
  • Place Hong Kong dollar or foreign currency time deposits
  • Buy travel and home insurance
  • Activate your overseas ATM withdrawal limit
  • Pay registered bills
  • Make Hong Kong dollar and foreign currency funds transfer within HSBC (To self-named or registered accounts)
  • Make local transfer to other local bank register accounts (e-Transfer or Express Transfer)
  • View balance and make transfers to your globally-linked accounts with Global View and Global Transfers
  • View local account balances and transaction history
  • View and send Messages
  • Redeem Hot Picks and vouchers with RewardCash at the RewardCash e-Shop
  • Personal Tax Loans, Personal Instalment Loans and Revolving Credit Facilities


The related transaction limits of HSBC Mobile Banking, such as transferring money and making payment, share the respective limits of Personal Internet Banking while service cut-off times for various functions of HSBC Mobile Banking are the same as those of Personal Internet Banking.

HSBC Easy Pay

Make peer-to-peer (P2P) payments free of charge.

Send money to anyone who is an HSBC Personal Internet Banking customer or Hang Seng Personal e-Banking customer with an eligible account simply through the recipient’s mobile number. Maximum payment limit each day is capped at HKD5,000.

More about HSBC Easy Pay

Digital Counter Services

View real-time counter situation of HSBC Premier Centres anytime through your mobile.

Get a counter ticket remotely before arriving at your preferred HSBC Premier Centre to save your waiting time.

Book a counter service appointment up to 5 business days in advance.

This service is exclusive for HSBC Premier customers.

More about Digital Counter Services

Mobile Payments

Enjoy all the benefits of your HSBC Credit Card with your mobile devices. Just add your card to Android Pay or Apple Pay to make payments in thousands of stores across town – anywhere with Visa payWave or MasterCard contactless payment terminals or in participating apps.

More on Android Pay

More on Apple Pay

FX Order Watch Trading Services

Convert funds automatically to your selected foreign currency when your target exchange rate is reached.

Receive alerts via email or SMS text messages when the selected foreign exchange rate is reached. HSBC is the first to offer this service in Hong Kong.

This service is exclusive for HSBC Premier and HSBC Advance customers.

More about FX Order Watch

Stock Alerts Services

Set up and receive Hong Kong stock alerts by push notification or text message.

More about Stock Alerts Services

The following are security tips for when you log on to HSBC Mobile Banking via mobile handsets and tablets. For the full set of security tips for HSBC Personal Internet Banking / HSBC Mobile banking, please visit the Security and Fraud Centre

  1. Do not store your Personal Internet Banking/HSBC Mobile Banking username and password on your mobile handset or tablet
  2. Install and update the latest anti-virus and anti-spyware software regularly on your mobile handsets and tablets, whenever available
  3. Avoid sharing your device with others and use your own handset or tablet to log on
  4. Do not leave your handset or tablet unattended after logging on to Personal Internet Banking or HSBC Mobile Banking. Always log off properly when you are finished
  5. Wipe data on your old phone or tablet before you donate, resell or recycle it
  6. If you lose your mobile phone or tablet, please tell us immediately. You should also review your account transaction history through Personal Internet Banking. If there are any suspicious transactions, please contact Customer Service Hotline and report to us immediately. You should also enable remote wiping
  7. Set up auto-lock and passcode lock to prevent unauthorised access to your handsets and tablets
  8. When using Wi-Fi, only use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
  9. Disable Bluetooth if you are not using it, or set the smartphone or tablet to non-discovery mode
  10. Use the default browsers originally provided on your device rather than newly installed browsers downloaded from other sources
  11. Do not use any jailbroken handsets or tablets which may have security loopholes to log on to Personal Internet Banking
  12. Do not install applications on your mobile handsets or tablets from sources unless you trust the source. Understand the permissions of mobile applications before you install them. Do not use untrusted custom virtual keyboards
  13. Install updates and patches to your smartphone and tablet regularly, including upgrades/updates to your OS and other mobile applications. Enable data encryption on your handset or tablet if possible
  14. Always type in the address www.hsbc.com.hk directly into the browser. If you use the HSBC Mobile Banking app, only download it from official application stores, to avoid going to fraudulent websites
  15. Our Personal Internet Banking website uses EV TLS Certificate (Extended Validation Transport Layer Security Certificate). In the Safari browser, a padlock and the bank name will appear in green at the top of the browser. (Note: the padlock and the bank name may be hidden on some screens and they will show up when you scroll down the screen manually

Balances

You can check the balances of all integrated accounts, current accounts, savings, credit cards, and investments/securities (Hong Kong and United States stock only) accounts using the HSBC Mobile Banking app. For balance enquiries on other accounts and services such as MPF/ORSO, insurance, Time Deposits, etc, please use Personal Internet Banking.

Bill payment

To make a payment to a new payee using the HSBC Mobile Banking app, you’ll need to set up the payment in Personal Internet Banking first. For forward-dated bill payments, please use Personal Internet Banking.

Transfers

HSBC Mobile Banking supports Hong Kong dollar and foreign currency transfers with your accounts, including accounts worldwide linked in Global View with Global Transfers (exclusive to HSBC Premier and HSBC Advance customers) and registered third-party accounts. For non-registered third party accounts, please log on to Personal Internet Banking to make the transaction.

Digital Counter Services

HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.

Trade Hong Kong and United States stocks

You can trade Hong Kong and United States stocks after you have logged on the HSBC Mobile Banking app. Available trades include Limit Order, Market Order and At-auction Order. The At-auction order applies to Hong Kong stocks only.

Stock Alerts service

You can use HSBC Mobile Banking to set up your Hong Kong stock alerts and receive either SMS text messages or push notifications. To change the alerts setting from push notification to SMS text message, use Personal Internet Banking.

Push notifications

  1. You may register one mobile device (iOS or Android OS device) to receive Stock Alerts. You can only activate one mobile device for each HSBC customer profile. Please note that your iOS or Android OS device should use the updated iOS or Android OS version we have specified.
  2. Push notifications run on a service provided by Apple Inc. or Google Inc. You need to update us on your device information whenever you change mobile device: Update iOS or Android and reinstall the HSBC Mobile Banking app.
  3. We will only send Stock Alert messages once. If you delete push notifications we have sent you, they cannot be sent again.
  4. Any push notification messages we send are one-way and you should not reply to them.
  5. You should never respond to a Stock Alert push notification that appears to be from us asking you to provide your account or security details. We will never ask you for this.
  6. Please make sure your device has 3G or WiFi connection. If you are traveling overseas, make sure data roaming is enabled. You will need to pay any charges/fees arising from connecting to the internet, whether locally or internationally.
  7. Push notifications run on a service provided by Apple Inc. or Google Inc. Any delay or failure of message delivery due to Apple's or Google's service is out of HSBC’s control.
  8. Push notification alerts may not be encrypted and may not be secure from corruption by third parties. You are responsible for ensuring that your mobile device is enabled with auto-lock and passcode lock to prevent unauthorised access to your handset.

Security (On top of existing Security session)

Please pay attention to the relevant points under the "security" section in the Terms and Conditions for HSBC's eAlerts Service, specifically point f. i.e. You must inform us as soon as possible of all matters which may have an impact on or otherwise affect our provision or your use of the eAlerts Service including, without limitation, if you know or suspect that someone knows your SIM Card PIN Code or your nick-names or has unauthorised access to your e-mails or if your mobile telephone number/e-mail address changes or if your mobile telephone is lost, stolen or no longer under your control or if your contract with the network operator ends.

  1. You should at all times set up auto-lock and enable passcode lock to prevent unauthorised access to your mobile devices.
  2. You should install our HSBC Mobile Banking App from sources you trust and read push notifications from the app to ensure that they are genuine and have been sent by us.

Mobile banking in other countries outside Hong Kong

The new HSBC HK Mobile Banking app gives you access to your Hong Kong accounts only. If you need to access mobile banking in other countries outside Hong Kong, please use the “HSBC Mobile Banking app” in addition to the new app.

ADDITIONAL RESOURCES

ADDITIONAL RESOURCESSelect to CollapseSelect to Expand

Maintenance schedule

Find out in advance about any maintenance work happening on our mobile banking services.

Mobile Payments

Enjoy all the benefits of your HSBC Credit Card with your mobile devices. Just add your card to Android Pay or Apple Pay to make payments in thousands of stores across town – anywhere with Visa payWave or MasterCard contactless payment terminals or in participating apps.

Security tips

Mobile Banking is very secure but you can help keep your accounts safe.

MANAGE YOUR BANKING SERVICES

MANAGE YOUR BANKING SERVICESExpanded Collapsed

HSBC digital banking Offers

Complete designated transactions via HSBC digital banking, including logon to HSBC HK Mobile Banking app “HSBC HK” to enjoy Monthly Lucky Draw and Grand Lucky Draw chances to win up to HKD26,000 dining and electronic appliances cash coupons! Terms and conditions apply.

Mobile Security Key

Available via the HSBC HK Mobile Banking app, the Mobile Security Key replaces your physical Security Device by creating a digital version stored safely on your mobile.

Digital Counter Services

HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.

HSBC Easy Pay

Log on to the HSBC HK Mobile Banking app with your online credentials, you can use HSBC Easy Pay to send up to HKD5,000 each day to anyone who is a customer of HSBC Personal Internet Banking or Hang Seng Personal e-Banking using the recipient's mobile number.

HELP AND SUPPORT

HELP AND SUPPORT Select to CollapseSelect to Expand

Contact us

By phone

HSBC Premier customers call
(852)2233 3322 (852) 2233 3322

HSBC Advance customers call
(852) 2748 8333 (852) 2748 8333

Other customers call
(852) 2233 3000 (852) 2233 3000

Request an appointment

Please fill in your personal information and booking details to request an appointment

At an HSBC branch

Find your nearest branch

Tweet us

@HSBC_HK

REQUEST AN APPOINTMENT
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Important information

Frequently Asked Questions

Notes Select to Expand Select to Collapse

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