HSBC MOBILE BANKING

HSBC Easy Pay

Make peer-to-peer (P2P) payments free of charge.

Send money to anyone who is an HSBC Personal Internet Banking customer or Hang Seng Personal e-Banking customer with an eligible account simply through the recipient’s mobile number. Maximum payment limit in 2 consecutive days is capped at HKD3,000.

More about HSBC Easy Pay

Digital Counter Services

View real-time counter situation of HSBC Premier Centres anytime through your mobile.

Get a counter ticket remotely before arriving at your preferred HSBC Premier Centre to save your waiting time.

Book a counter service appointment up to 5 business days in advance.

This service is exclusive for HSBC Premier customers.

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Mobile Payments

Make secure contactless payments using Near Field Communication (NFC) technology. Just equip your Android device with an NFC SIM Card, and make payments in thousands of stores across town - anywhere with a MasterCard® PayPass terminal.

FX Order Watch Trading Services

Convert funds automatically to your selected foreign currency when your target exchange rate is reached.

Receive alerts via email or SMS text messages when the selected foreign exchange rate is reached. HSBC is the first to offer this service in Hong Kong.

This service is exclusive for HSBC Premier and HSBC Advance customers.

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Stock Alerts Services

Set up and receive Hong Kong stock alerts by push notification or text message.

More about Stock Alerts Services

The following are security tips for when you log on to HSBC Mobile Banking via mobile handsets and tablets. For the full set of security tips for HSBC Personal Internet Banking / HSBC Mobile banking, please visit the Security and Fraud Centre

1. Do not store your Personal Internet Banking/HSBC Mobile Banking username and password on your mobile handset or tablet
2. Install and update the latest anti-virus and anti-spyware software regularly on your mobile handsets and tablets, whenever available
3. Avoid sharing your device with others and use your own handset or tablet to log on
4. Do not leave your handset or tablet unattended after logging on to Personal Internet Banking or HSBC Mobile Banking. Always log off properly when you are finished
5. Wipe data on your old phone or tablet before you donate, resell or recycle it
6. If you lose your mobile phone or tablet, please tell us immediately. You should also review your account transaction history through Personal Internet Banking. If there are any suspicious transactions, please contact Customer Service Hotline and report to us immediately. You should also enable remote wiping
7. Set up auto-lock and passcode lock to prevent unauthorised access to your handsets and tablets
8. When using Wi-Fi, only use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible
9. Disable Bluetooth if you are not using it, or set the smartphone or tablet to non-discovery mode
10. Use the default browsers originally provided on your device rather than newly installed browsers downloaded from other sources
11. Do not use any jailbroken handsets or tablets which may have security loopholes to log on to Personal Internet Banking
12. Do not install applications on your mobile handsets or tablets from sources unless you trust the source. Understand the permissions of mobile applications before you install them. Do not use untrusted custom virtual keyboards
13. Install updates and patches to your smartphone and tablet regularly, including upgrades/updates to your OS and other mobile applications. Enable data encryption on your handset or tablet if possible
14. Always type in the address www.hsbc.com.hk directly into the browser. If you use the HSBC Mobile Banking app, only download it from official application stores, to avoid going to fraudulent websites
15. Our Personal Internet Banking website uses EV TLS Certificate (Extended Validation Transport Layer Security Certificate). In the Safari browser, a padlock and the bank name will appear in green at the top of the browser. (Note: the padlock and the bank name may be hidden on some screens and they will show up when you scroll down the screen manually

Balances

You can check the balances of all integrated accounts, current accounts, savings, credit cards, and investments/securities (Hong Kong and United States stock only) accounts using the HSBC Mobile Banking app. For balance enquiries on other accounts and services such as MPF/ORSO, insurance, Time Deposits, etc, please use Personal Internet Banking.

Bill payment

To make a payment to a new payee using the HSBC Mobile Banking app, you’ll need to set up the payment in Personal Internet Banking first. For forward-dated bill payments, please use Personal Internet Banking.

Digital Counter Services

HSBC Premier customers can see when the counter is available, get a ticket and book a counter-service appointment, all before arriving at an HSBC Premier Centre.

Trade Hong Kong and United States stocks

You can trade Hong Kong and United States stocks after you have logged on the HSBC Mobile Banking app. Available trades include Limit Order, Market Order and At-auction Order. The At-auction order applies to Hong Kong stocks only.

Stock Alerts service

You can use HSBC Mobile Banking to set up your Hong Kong stock alerts and receive either SMS text messages or push notifications. To change the alerts setting from push notification to SMS text message, use Personal Internet Banking.