Ways to contact us

HSBC Premier customers

(852) 2233 3322

HSBC Advance customers

(852) 2748 8333

Other customers

(852) 2233 3000

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HSBC Jade Service Line

(852) 2233 3322
Lines are open 24 hours, except for:

Bonds Selling
Monday-Friday: 9am–5pm

Deposit Plus
Monday-Friday: 8.30am–5pm

Gold Trading
Monday-Friday: 7am–11.59pm

Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm

Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm

MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

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HSBC Premier

(852) 2233 3322
Lines are open 24 hours, except for:

Bonds Selling
Monday-Friday: 9am–5pm

Deposit Plus
Monday-Friday: 8.30am–5pm

Gold Trading
Monday-Friday: 7am–11.59pm

Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm

Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm

MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

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HSBC Premier Express Stock order Placement Hotline

(852) 2996 6822
Lines are open Monday-Friday: 8am–4.10pm

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HSBC Advance

(852) 2748 8333
Lines are open 24 hours, except for:

Bonds Selling
Monday-Friday: 9am–5pm

Deposit Plus
Monday-Friday: 9am–5pm

Gold Trading
Monday-Friday: 7am–11.59pm

Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm

Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm

MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

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HSBC Advance Express Stock Order Placement Hotline

(852) 2996 6833
Lines are open Monday-Friday: 8am–4.10pm

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HSBC Personal Banking Hotline

(852) 2233 3000
Lines are open 24 hours, except for:

Bank Account and Deposit Services
Monday-Sunday: 9am–11pm

Investment Services
Monday-Sunday: 9am–11pm

Bonds Selling
Monday-Friday: 9am–5pm

Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm

Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm

MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

Loans and Mortgages
Monday-Sunday: 9am–11pm

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General enquiry

(852) 2521 1661
(852) 2810 0145 (fax)
8.30am–5.30pm Monday-Friday (except public holidays)

NetTrader/eStatement Hotline

(852) 3989 8181
(852) 2810 0145 (fax)
8.30am–5.30pm Monday-Friday (except public holidays)

Email
nettrader@hsbc.com.hk

Web
www.broking.hsbc.com.hk

Visit us

HSBC Broking Services (Asia) Limited
Level 25, HSBC Main Building,
1 Queen's Road Central,
Hong Kong

Resolving your Complaint

We will try to respond within two working days upon receipt of your complaint. In case we need more time to look into the matter, we will advise you of the contact details of the person following up on your case. All your complaints will be reflected to the management and will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter. If a complaint is raised by a third party, we will only contact the customer directly to protect his/her privacy. Appropriate redress will be offered if the complaint is upheld but it may not necessarily involve a financial compensation. You can ask for your case to be reviewed by management at a higher level within HCBS if you are dissatisfied with the decision. Our aim is to resolve all complaints internally. However, if despite our best efforts, you are not entirely satisfied with our handling, you have the right to refer the matter to the Securities and Futures Commission ("SFC") on the 35/F, Cheung Kong Center, 2 Queen's Road Central, Hong Kong. For monetary dispute, you may also refer your case to the Financial Dispute Resolution Centre ("FDRC") on theUnit 3701-4, 37/F, Sunlight Tower, 248 Queen's Road East, Wan Chai, Hong Kong. HCBS fully co-operates with the SFC and the FDRC in the handling of complaints.

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Credit Card Activation

(852) 3163 0688
Lines are open 24 hours

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Credit Card Offers

(852) 2748 8033
Lines are open 24 hours

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General Insurance Application Hotline

(852) 2233 3131
Lines are open Monday-Saturday 8am–12midnight

Life Insurance Application

Mortgage Protection Plan and HSBC Term Protector Application Hotline
(852) 2233 3130
Lines are open Monday-Friday 11am–7.30pm

Request an appointment
Please book an appointment with our financial managers in branch.

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Life Insurance Service Hotline

(852) 2583 8000
Lines are open 24 hours

High Net Worth

(852) 3663 5911
Monday-Friday: 9am–6pm, except public holidays

Extended Term Insurance Service Hotline
(852) 3128 0145
Monday-Friday: 9am–6pm, Saturday: 9am–1pm

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General Insurance Service Hotline

(852) 2867 8678
Lines are open 24 hours

The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.

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Worldwide Emergency and Medical Helpline

(852) 2862 0199
(Available for FirstCare Plus and Outpatient Care)

Emergency Assistance Hotline

(852) 2528 9333
(TravelSurance, AccidentSurance, HomeSurance, HospitalSurance, Refundable HospitalSurance, HSBC Premier Insurance, IncomeSurance, LivingSurance and Card Repayment Protection Plan)

These services are provided by a third party service provider ("the Assistance Company") which is an independent contractor and is not an agent of AXA General Insurance Hong Kong Limited or The Hongkong and Shanghai Banking Corporation Limited ("HSBC"). AXA General Insurance Hong Kong Limited and HSBC shall make no representation, warranty or undertaking as to the availability of the Assistance Company's services and shall not be liable to the policyholder or the insured person or any other person in any respect of any loss, damage, expense, suit, action or legal proceeding suffered or incurred by any of them, whether directly or indirectly, arising from or in connection with the services provided or advice given by the Assistance Company or its agents, or the availability of such services.

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HSBC Life Tele-claims Service

(852) 3128 0122

Monday to Friday : 9am–6pm, except Saturday, Sunday and Public Holidays

Individual Life Insurance

(852) 2583 8000
(852) 3418 4976 (fax)

24 hours

Personal Medical Insurance (AXA)

(852) 3070 5007
(852) 2258 6221 (fax)

Monday-Friday: 9am–5.30pm
Saturday: 9am–1pm

Personal General Insurance (AXA)

(852) 3070 5001

(852) 2285 6222 (fax)

Monday-Friday: 9am–5.30pm
Saturday: 9am–1pm

The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.

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International Services

(852) 2233 3888
Lines are open Monday-Sunday 24 hours

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IPO Subscription (only available during IPO period)

(852) 2269 2121
Monday-Friday: 8am–7pm
Saturday: 8am–1pm
Service starts at 9am on the first day of IPO

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Get in touch

HSBC MPF members / self-employed persons

(852) 3128 0128
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

HSBC MPF employers

(852) 2583 8033
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

ORSO customers

(852) 2288 6655
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm

Send a letter

MPF

The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770 Kowloon Central Post Office

ORSO

The Hongkong and Shanghai Banking Corporation Limited
PO Box 74203 Kowloon Central Post Office

You can also send us your enquiries or feedback via Personal Internet Banking. Simply fill in the online form under 'Email Message' section and we will provide a response soon.

Meet us

Alternately, you can visit us at our designated branches from Monday to Saturday during opening hours for MPF services and enquiries.

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MPF/ORSO complaints received from following channels are generally handled by HSBC Pensions’ dedicated complaint handling teams:

HSBC MPF Member Hotline

(852) 3128 0128

HSBC MPF Employer Hotline

(852) 2583 8033

ORSO Services Hotline

(852) 2288 6655

Fax

(852) 2269 3085

Email

customer.care.mpf@hsbc.com.hk

Send a letter

18th Floor, Tower 1, HSBC Centre,
1 Sham Mong Road, Kowloon, Hong Kong

Getting back to you

We will acknowledge receipt of your concerns by the next working day and aim to resolve most issues within 7 working days. Occasionally, we may need more time but we will keep you informed.

Handling your complaint

Your complaint will be handled with complete confidentiality by our complaint handling teams with the appropriate experience and authority, and who have not been directly involved in the subject matter.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
We will offer appropriate redress if your complaint is upheld, but this will not necessarily involve financial compensation.

If you’re not satisfied …

You can ask for your case to be reviewed by management at a higher level, if you are dissatisfied with our decision.
For monetary disputes, you may also refer your case to the Financial Dispute Resolution Center (FDRC), Unit 3701-4, 37/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong.

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