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General Banking
General Banking
HSBC Jade customers
HSBC Premier customers
Other customers
HSBC Jade
HSBC Jade Dedicated Service Line
HSBC Jade Dedicated Service Line
Lines are open 24 hours, except for:
Bonds Selling
Monday-Friday: 9am–5pm
Deposit Plus
Monday-Friday: 8.30am–5pm
Gold Trading
Monday-Friday: 7am–11.59pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm
Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm
MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm
HSBC Premier
HSBC Premier
HSBC Premier
(852) 2233 3322
Lines are open 24 hours, except for:
Bonds Selling
Monday-Friday: 9am–5pm
Deposit Plus
Monday-Friday: 8.30am–5pm
Gold Trading
Monday-Friday: 7am–11.59pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm
Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm
Life Insurance
Monday-Friday: 9am–8pm
Saturday: 9am–1pm
MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm
HSBC Premier Express Stock order Placement Hotline
HSBC Premier Express Stock order Placement Hotline
(852) 2996 6822
Lines are open Monday-Friday: 8am–4.10pm
HSBC One
HSBC One
HSBC Personal Banking Hotline
(852) 2233 3000
Lines are open 24 hours, except for:
Bonds Selling
Monday-Friday: 9am–5pm
Deposit Plus
Monday-Friday: 9am–5pm
Gold Trading
Monday-Friday: 7am–11.59pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm
Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm
Life Insurance
Monday-Friday: 9am–8pm
Saturday: 9am–1pm
MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm
HSBC One Express Stock Order Placement Hotline
HSBC One Express Stock Order Placement Hotline
(852) 2996 6833
Lines are open Monday-Friday: 8am–4.10pm
Other Personal Banking Customers
Other Personal Banking Customers
HSBC Personal Banking Hotline
(852) 2233 3000
Lines are open 24 hours, except for:
Bonds Selling
Monday-Friday: 9am–5pm
Deposit Plus
Monday-Friday: 9am–5pm
Gold Trading
Monday-Sunday: 7am–11.59pm
Securities Order Placement, Amendment and Cancellation
Monday-Friday: 8am–4.10pm
Unit Trust
Monday-Friday: 8am–6pm
Saturday: 8am–1pm
Life Insurance
Monday-Friday: 9am–8pm
Saturday: 9am–1pm
MPF Services
Monday-Friday: 8.30am–7.30pm
Saturday: 8.30am–1pm
HSBC Broking Services
HSBC Broking Services
General enquiry
(852) 2521 1661
8.30am – 5.30pm Monday-Friday (except public holidays)
Please click here to visit our website for latest contact details.
Credit Cards
Credit Card Activation
Credit Card Offers
Credit Card-Emergency and Travel Assistance
HSBC Premier Emergency Hotline (US number-call collect)
| Language |
Contact Number | Opening time |
|---|---|---|
| English | (1) 314 275 6781 | 24 hours |
| Mandarin | (1) 314 275 6779 | 24 hours |
| Cantonese | (1) 314 275 6775 | 24 hours |
| Language
|
English |
|---|---|
| Contact Number | (1) 314 275 6781 |
| Opening time | 24 hours |
| Language
|
Mandarin |
| Contact Number | (1) 314 275 6779 |
| Opening time | 24 hours |
| Language
|
Cantonese |
| Contact Number | (1) 314 275 6775 |
| Opening time | 24 hours |
Visa Platinum Customer Centre (toll free)
| Country / region | Contact Number | Opening Time |
|---|---|---|
| Call Collect | (612) 9235 0260 | 24 hours |
| Australia | 1800 639607 | 24 hours |
| Austria | 0800 293 083 | 24 hours |
| Belgium | 0800 78464 | 24 hours |
| Brunei | Access code 800 1111, followed by 866 765 9643 |
24 hours |
| Canada | 1 866 639 1910 | 24 hours |
| China-Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang |
10800 744 0083 | 24 hours |
| China-Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan, and Zhejiang |
10800 440 0083 | 24 hours |
| Hungary | 06800 14351 | 24 hours |
| Denmark | 808 83413 | 24 hours |
| France | 0800 908852 | 24 hours |
| Germany | 0800 1822809 | 24 hours |
| Greece | 00800 4412 1091 | 24 hours |
| Hong Kong | 800 901 869 | 24 hours |
| India | Access code 000 117, followed by 866 765 9643 |
24 hours |
| Indonesia | 001 803 44 1568 | 24 hours |
| Italy | 800 781 767 | 24 hours |
| Japan | 00531 44 0023 | 24 hours |
| Macau | 0800 706 | 24 hours |
| Malaysia |
1800 803006 | 24 hours |
| Netherlands | 0800 023 2963 | 24 hours |
| New Zealand | 0508 600100 | 24 hours |
| Philippines | 1800 14410014 |
24 hours |
| Portugal | 800 84 4035 | 24 hours |
| Singapore | 800 4481 249 | 24 hours |
| South Korea | 00368 440 0072 | 24 hours |
| Spain | 900 94 8965 | 24 hours |
| Sweden | 020 790941 | 24 hours |
| Switzerland | 0800 835270 | 24 hours |
| Taiwan | 0080 1 444 189 | 24 hours |
| Thailand | 001 800 441 1248 | 24 hours |
| UK | 0800 1695189 | 24 hours |
| USA | 1 866 765 9643 | 24 hours |
| Country / region | Call Collect |
|---|---|
| Contact Number | (612) 9235 0260 |
| Opening Time | 24 hours |
| Country / region | Australia |
| Contact Number | 1800 639607 |
| Opening Time | 24 hours |
| Country / region | Austria |
| Contact Number | 0800 293 083 |
| Opening Time | 24 hours |
| Country / region | Belgium |
| Contact Number | 0800 78464 |
| Opening Time | 24 hours |
| Country / region | Brunei |
| Contact Number |
Access code 800 1111, followed by 866 765 9643 |
| Opening Time | 24 hours |
| Country / region | Canada |
| Contact Number | 1 866 639 1910 |
| Opening Time | 24 hours |
| Country / region |
China-Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang |
| Contact Number | 10800 744 0083 |
| Opening Time | 24 hours |
| Country / region |
China-Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan, and Zhejiang |
| Contact Number | 10800 440 0083 |
| Opening Time | 24 hours |
| Country / region | Hungary |
| Contact Number | 06800 14351 |
| Opening Time | 24 hours |
| Country / region | Denmark |
| Contact Number | 808 83413 |
| Opening Time | 24 hours |
| Country / region | France |
| Contact Number | 0800 908852 |
| Opening Time | 24 hours |
| Country / region | Germany |
| Contact Number | 0800 1822809 |
| Opening Time | 24 hours |
| Country / region | Greece |
| Contact Number | 00800 4412 1091 |
| Opening Time | 24 hours |
| Country / region | Hong Kong |
| Contact Number | 800 901 869 |
| Opening Time | 24 hours |
| Country / region | India |
| Contact Number |
Access code 000 117, followed by 866 765 9643 |
| Opening Time | 24 hours |
| Country / region | Indonesia |
| Contact Number | 001 803 44 1568 |
| Opening Time | 24 hours |
| Country / region | Italy |
| Contact Number | 800 781 767 |
| Opening Time | 24 hours |
| Country / region | Japan |
| Contact Number | 00531 44 0023 |
| Opening Time | 24 hours |
| Country / region | Macau |
| Contact Number | 0800 706 |
| Opening Time | 24 hours |
| Country / region |
Malaysia |
| Contact Number | 1800 803006 |
| Opening Time | 24 hours |
| Country / region | Netherlands |
| Contact Number | 0800 023 2963 |
| Opening Time | 24 hours |
| Country / region | New Zealand |
| Contact Number | 0508 600100 |
| Opening Time | 24 hours |
| Country / region | Philippines |
| Contact Number |
1800 14410014 |
| Opening Time | 24 hours |
| Country / region | Portugal |
| Contact Number | 800 84 4035 |
| Opening Time | 24 hours |
| Country / region | Singapore |
| Contact Number | 800 4481 249 |
| Opening Time | 24 hours |
| Country / region | South Korea |
| Contact Number | 00368 440 0072 |
| Opening Time | 24 hours |
| Country / region | Spain |
| Contact Number | 900 94 8965 |
| Opening Time | 24 hours |
| Country / region | Sweden |
| Contact Number | 020 790941 |
| Opening Time | 24 hours |
| Country / region | Switzerland |
| Contact Number | 0800 835270 |
| Opening Time | 24 hours |
| Country / region | Taiwan |
| Contact Number | 0080 1 444 189 |
| Opening Time | 24 hours |
| Country / region | Thailand |
| Contact Number | 001 800 441 1248 |
| Opening Time | 24 hours |
| Country / region | UK |
| Contact Number | 0800 1695189 |
| Opening Time | 24 hours |
| Country / region | USA |
| Contact Number | 1 866 765 9643 |
| Opening Time | 24 hours |
MasterCard Toll-free Hotlines
| Country / region | Contact Number | Opening Time |
|---|---|---|
| Australia | 1 800 120 113 | 24 hours |
| Canada | 1 800 307 7309 | 24 hours |
| France | 0 800 90 1387 | 24 hours |
| Germany | 0800 819 1040 | 24 hours |
| Indonesia | 001 803 1 887 0623 | 24 hours |
| Japan | 00531 11 3886 | 24 hours |
| Malaysia | 1 800 804594 | 24 hours |
| New Zealand | 0800 44 9140 | 24 hours |
| Singapore | 800 110 0113 | 24 hours |
| Korea | 0079 811 887 0823 | 24 hours |
| Taiwan | 00801 10 3400 | 24 hours |
| Thailand | 001 800 11 887 0663 | 24 hours |
| United Kingdom | 0800 96 4767 | 24 hours |
| USA | 1 800 307 7309 | 24 hours |
| Countries / Regions not listed above (Call collect to USA) |
(1) 636 722 7111 | 24 hours |
| Country / region | Australia |
|---|---|
| Contact Number | 1 800 120 113 |
| Opening Time | 24 hours |
| Country / region | Canada |
| Contact Number | 1 800 307 7309 |
| Opening Time | 24 hours |
| Country / region | France |
| Contact Number | 0 800 90 1387 |
| Opening Time | 24 hours |
| Country / region | Germany |
| Contact Number | 0800 819 1040 |
| Opening Time | 24 hours |
| Country / region | Indonesia |
| Contact Number | 001 803 1 887 0623 |
| Opening Time | 24 hours |
| Country / region | Japan |
| Contact Number | 00531 11 3886 |
| Opening Time | 24 hours |
| Country / region | Malaysia |
| Contact Number | 1 800 804594 |
| Opening Time | 24 hours |
| Country / region | New Zealand |
| Contact Number | 0800 44 9140 |
| Opening Time | 24 hours |
| Country / region | Singapore |
| Contact Number | 800 110 0113 |
| Opening Time | 24 hours |
| Country / region | Korea |
| Contact Number | 0079 811 887 0823 |
| Opening Time | 24 hours |
| Country / region | Taiwan |
| Contact Number | 00801 10 3400 |
| Opening Time | 24 hours |
| Country / region | Thailand |
| Contact Number | 001 800 11 887 0663 |
| Opening Time | 24 hours |
| Country / region | United Kingdom |
| Contact Number | 0800 96 4767 |
| Opening Time | 24 hours |
| Country / region | USA |
| Contact Number | 1 800 307 7309 |
| Opening Time | 24 hours |
| Country / region |
Countries / Regions not listed above (Call collect to USA) |
| Contact Number | (1) 636 722 7111 |
| Opening Time | 24 hours |
Visa (HKD or USD) and Corporate Card toll-free hotlines (Toll-free in that country / region)
| Country / region | Contact Number | Opening Time |
|---|---|---|
| Australia | 1 800 450 346 | 24 hours |
| Canada | 1 866 639 1911 | 24 hours |
| France | 0800 90 4349 | 24 hours |
| Germany | 0800 182 2891 | 24 hours |
| Indonesia | 001 803 44 1600 | 24 hours |
| Japan | 00531 44 0022 | 24 hours |
| Malaysia | 1 800 80 2997 | 24 hours |
| New Zealand | 0508 600300 | 24 hours |
| Singapore | 800 4481 250 | 24 hours |
| Korea | 00 308 44 0050 | 24 hours |
| Taiwan | 0080 1 444 123 | 24 hours |
| Thailand |
001 800 441 3485 | 24 hours |
| United Kingdom | 0800 1695189 |
24 hours |
| USA | 1 866 765 9644 | 24 hours |
| Countries / Regions not listed above | ||
| - Call collect to Australia | (61) 2 9251 370 | 24 hours |
| - Call collect to USA | (1) 410 581 9994 | 24 hours |
| Country / region | Australia |
|---|---|
| Contact Number | 1 800 450 346 |
| Opening Time | 24 hours |
| Country / region | Canada |
| Contact Number | 1 866 639 1911 |
| Opening Time | 24 hours |
| Country / region | France |
| Contact Number | 0800 90 4349 |
| Opening Time | 24 hours |
| Country / region | Germany |
| Contact Number | 0800 182 2891 |
| Opening Time | 24 hours |
| Country / region | Indonesia |
| Contact Number | 001 803 44 1600 |
| Opening Time | 24 hours |
| Country / region | Japan |
| Contact Number | 00531 44 0022 |
| Opening Time | 24 hours |
| Country / region | Malaysia |
| Contact Number | 1 800 80 2997 |
| Opening Time | 24 hours |
| Country / region | New Zealand |
| Contact Number | 0508 600300 |
| Opening Time | 24 hours |
| Country / region | Singapore |
| Contact Number | 800 4481 250 |
| Opening Time | 24 hours |
| Country / region | Korea |
| Contact Number | 00 308 44 0050 |
| Opening Time | 24 hours |
| Country / region | Taiwan |
| Contact Number | 0080 1 444 123 |
| Opening Time | 24 hours |
| Country / region |
Thailand |
| Contact Number | 001 800 441 3485 |
| Opening Time | 24 hours |
| Country / region | United Kingdom |
| Contact Number |
0800 1695189 |
| Opening Time | 24 hours |
| Country / region | USA |
| Contact Number | 1 866 765 9644 |
| Opening Time | 24 hours |
| Country / region | Countries / Regions not listed above |
| Contact Number | |
| Opening Time | |
| Country / region | - Call collect to Australia |
| Contact Number | (61) 2 9251 370 |
| Opening Time | 24 hours |
| Country / region | - Call collect to USA |
| Contact Number | (1) 410 581 9994 |
| Opening Time | 24 hours |
Insurance
Insurance Application
Life Insurance Application
Application Hotline available for
- Mortgage Protection Plan
- HSBC VHIS Plan
- HSBC Term Protector Plan
- Qualifying Deferred Annuity Plan
Lines are open Monday-Friday 11am–7.30pm
HSBC One and other HSBC customers can book a video-enabled meeting or face-to-face meeting with an Insurance Specialist to discuss their insurance needs.
If you are an HSBC Jade or Premier customer you can contact your Relationship Manager directly.
Life Insurance: HSBC Life Service Hotline
HSBC Life Service Hotline
Monday-Friday: 9 am–8 pm, Saturday: 9 am–1 pm, except public holidays
Jade policyholders
(852) 3663 5911
Monday-Friday: 9 am–8 pm, Saturday: 9 am–1 pm, except public holidays
Extended Term Insurance Service Hotline
(852) 3128 0145
Monday-Friday: 9am–6pm, Saturday: 9am–1pm
General Insurance: Insurance Service Hotline (AXA)
General Insurance Service Hotline
(852) 2867 8678
Lines are open 24 hours
The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.
Email
axa.bank.gi@axa.com.hk
24-hour Emergency Assistance
Worldwide Emergency Assistance Service
(852) 2862 0199
(Available for HSBC VHIS Flexi Plan)
Worldwide Emergency and Medical Helpline
(852) 2862 0199
(Available for FirstCare Plus and Outpatient Care)
Emergency Assistance Hotline
(852) 2528 9333
(TravelSurance, AccidentSurance, HomeSurance, HospitalSurance, Refundable HospitalSurance, HSBC Premier Insurance, IncomeSurance, LivingSurance and Card Repayment Protection Plan)
These services are provided by a third party service provider ("the Assistance Company") which is an independent contractor and is not an agent of AXA General Insurance Hong Kong Limited or The Hongkong and Shanghai Banking Corporation Limited ("HSBC"). AXA General Insurance Hong Kong Limited and HSBC shall make no representation, warranty or undertaking as to the availability of the Assistance Company's services and shall not be liable to the policyholder or the insured person or any other person in any respect of any loss, damage, expense, suit, action or legal proceeding suffered or incurred by any of them, whether directly or indirectly, arising from or in connection with the services provided or advice given by the Assistance Company or its agents, or the availability of such services.
Claims Hotlines
HSBC Life Tele-claims Service
Monday to Friday : 9am–6pm, except Saturday, Sunday and Public Holidays
Individual Life Insurance
(852) 2583 8000
(852) 3418 4976 (fax)
Monday-Friday: 9 am–8 pm, Saturday: 9 am–1 pm, except public holidays
VHIS Medical Claims Service
(852) 2894 4780
(HSBC VHIS Standard Plan)
(HSBC VHIS Flexi Plan- Bronze, Silver and Gold)
Monday to Friday : 9am–6pm, except Saturday, Sunday and Public Holidays
(852) 2894 4798
(HSBC VHIS Flexi Plan- Diamond)
Lines are open 24 hours
Personal Medical Insurance (AXA)
(852) 2867 8678
Monday-Friday: 9am–5.30pm
Saturday: 9am–1pm
Personal General Insurance (AXA)
(852) 2867 8678
Monday-Friday: 9am–5.30pm
Saturday: 9am–1pm
The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.
International Services
International Services
IPO
IPO
IPO Subscription (only available during IPO period)
(852) 2269 2121
Monday-Friday: 8am–7pm
Saturday: 8am–1pm
Service starts at 9am on the first day of IPO
MPF/ORSO
MPF/ORSO Services
Get in touch
HSBC MPF members / self-employed persons
(852) 3128 0128
Monday-Friday: 8.30am–7.30pm, except public holidays
Saturday: 8.30am–1pm, except public holidays
HSBC MPF employers
(852) 2583 8033
Monday-Friday: 8.30am–7.30pm, except public holidays
Saturday: 8.30am–1pm, except public holidays
ORSO customers
(852) 2288 6655
Monday-Friday: 8.30am–7.30pm, except public holidays
Saturday: 8.30am–1pm, except public holidays
Send a letter
MPF
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770 Kowloon Central Post Office
ORSO
The Hongkong and Shanghai Banking Corporation Limited
PO Box 74203 Kowloon Central Post Office
You can also send us your enquiries or feedback via Personal Internet Banking. Simply fill in the online form under 'Email Message' section and we will provide a response soon.
Meet us
Alternately, you can visit us at our designated branches from Monday to Saturday during opening hours for MPF services and enquiries.
MPF/ORSO Complaints
MPF/ORSO complaints received from following channels are generally handled by HSBC Pensions’ dedicated complaint handling teams:
HSBC MPF Member Hotline
HSBC MPF Employer Hotline
ORSO Services Hotline
Fax
Send a letter
MPF:
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770 Kowloon Central Post Office
ORSO:
The Hongkong and Shanghai Banking Corporation Limited
PO Box 74203 Kowloon Central Post Office
Meet us
5/F, Tower 2-3, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong
Getting back to you
We will acknowledge receipt of your concerns by the next working day and aim to resolve most issues within 7 working days. Occasionally, we may need more time but we will keep you informed.
Handling your complaint
Your complaint will be handled with complete confidentiality by our complaint handling teams with the appropriate experience and authority, and who have not been directly involved in the subject matter.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
We will offer appropriate redress if your complaint is upheld, but this will not necessarily involve financial compensation.
If you’re not satisfied …
You can ask for your case to be reviewed by management at a higher level, if you are dissatisfied with our decision.
For monetary disputes, you may also refer your case to the Financial Dispute Resolution Center (FDRC), Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong.
Services and Sales
Services and Sales
| Product or Service | Contact Number | Opening Time |
|---|---|---|
| Credit Card – Card Application | (852) 2233 3777 | Monday-Sunday: 8am–12am |
| Credit Card – Cash Instalment Plan | (852) 2233 3051 | Lines are open 24 hours |
| Credit Card – Cash Credit Plan | (852) 2233 3051 | Lines are open 24 hours |
| Credit Card – Spending Instalment Plan | (852) 2233 3052 | Lines are open 24 hours |
| Financial Planning Services | (852) 2233 3733 | Monday-Friday: 9am–6pm Saturday: 9 am–1pm |
| FX Hotline (HSBC Premier and HSBC One customers only) | (852) 2233 3002 | Monday-Friday: 9am–6pm |
| Investment Products Enquiry | (852) 2233 3733 | Monday-Friday: 9am–6pm Saturday: 9am–1pm |
| Mortgage and Personal Loan Advice Services | (852) 2748 8080 | Monday-Sunday: 8am–12am |
| New Personal Loan Application | (852) 2748 8080 | Lines are open 24 hours |
| New Account Opening |
(852) 2233 3722 | Monday-Friday: 9am–8pm Saturday: 9am–5pm |
| Product or Service | Credit Card – Card Application |
|---|---|
| Contact Number | (852) 2233 3777 |
| Opening Time | Monday-Sunday: 8am–12am |
| Product or Service | Credit Card – Cash Instalment Plan |
| Contact Number | (852) 2233 3051 |
| Opening Time | Lines are open 24 hours |
| Product or Service | Credit Card – Cash Credit Plan |
| Contact Number | (852) 2233 3051 |
| Opening Time | Lines are open 24 hours |
| Product or Service | Credit Card – Spending Instalment Plan |
| Contact Number | (852) 2233 3052 |
| Opening Time | Lines are open 24 hours |
| Product or Service | Financial Planning Services |
| Contact Number | (852) 2233 3733 |
| Opening Time |
Monday-Friday: 9am–6pm Saturday: 9 am–1pm |
| Product or Service | FX Hotline (HSBC Premier and HSBC One customers only) |
| Contact Number | (852) 2233 3002 |
| Opening Time | Monday-Friday: 9am–6pm |
| Product or Service | Investment Products Enquiry |
| Contact Number | (852) 2233 3733 |
| Opening Time |
Monday-Friday: 9am–6pm Saturday: 9am–1pm |
| Product or Service | Mortgage and Personal Loan Advice Services |
| Contact Number | (852) 2748 8080 |
| Opening Time | Monday-Sunday: 8am–12am |
| Product or Service | New Personal Loan Application |
| Contact Number | (852) 2748 8080 |
| Opening Time | Lines are open 24 hours |
| Product or Service |
New Account Opening |
| Contact Number | (852) 2233 3722 |
| Opening Time |
Monday-Friday: 9am–8pm Saturday: 9am–5pm |
Outbound Hotlines
HSBC Outbound Hotlines *
(852) 2233 3063 / (852) 2233 3059 / (852) 2233 3064
Monday-Friday: 9am-6pm
Saturday: 9am-1pm
(852) 2233 3065
Monday-Friday: 9am-6pm
* Should you receive a call from someone at HSBC that causes you concern over their identity, be aware that actual HSBC employees will be able to inform you of their name and the relevant branch/department they belong to. You can then verify the employee's identity by calling our hotline. Our staff will never ask you to provide sensitive personal information, such as passwords, over the phone, nor will we notify you of account irregularities using pre-recorded messages. If you're suspicious of any calls claiming to be from HSBC, do not disclose your personal or account information, and contact us at once.