HSBC HK WhatsApp

HSBC HK WhatsApp Chat lets you chat with us using the WhatsApp instant messaging app. You'll be able to reach us even when you're on the go, without having to visit or call us.

Just save our number (+852 2233 3000) and send us a message in WhatsApp.

If you're an HSBC Global Private Banking, HSBC Premier Elite or Premier customer who prefers to chat via WhatsApp, simply let your Relationship Manager know. They'll then send you an invitation and guide you through getting started. For more information, please visit our Chat with Relationship Manager page, and take a look at our terms and conditions.

You can WhatsApp us general questions about banking, insurance, investment and credit cards.

For other questions, please chat with us via  'Chat with us' in mobile and online banking .

Alternatively you can call us on the right hotline for your enquiry.

Official accounts like ours will have a green tick next to the account name. You'll also see this verification badge on the account profile in WhatsApp.

You can also save our official number (+852 2233 3000) in your device.

Alternatively, you can launch WhatsApp from the link on our website to start chatting with us.

We're only able to answer general questions about banking, insurance, investment and credit cards in the HSBC HK WhatsApp Chat at this time.

For other products, you can call us on a hotline specific to your enquiry.

We're online 24x7. You can send us a message anytime.

Yes, you can chat with us in English, Traditional Chinese and Simplified Chinese.

You'll see the name of the agent you're chatting with.

Yes, you'll receive notifications when we reply, just like when you receive WhatsApp messages from your friends.

No, we can only receive text. We won't receive any images, documents, voice messages or videos you send us.

All WhatsApp messages are encrypted, but the app itself has risks. We strongly advise against sharing any confidential or personal data in the chat.

To learn more about how you can keep your finances safe and protect yourself against digital fraud, please visit our online and banking security page.

No, we're only able to answer general questions about banking, insurance, investment and credit cards at this time.

You might be eligible to open an account using the HSBC HK Mobile Banking app. It takes less than 5 minutes and you wouldn't need to visit a branch.

Otherwise, please call us to make an appointment at a branch.

Yes, you can chat with us in the HSBC HK Mobile Banking app or via on our website.

Alternatively, you can call us if you need help.

Just save our number (+852 2233 3000) to send us a message in WhatsApp.

Alternatively, you can start chatting with us by launching WhatsApp from the link on our website.

No, we won't charge you for chatting with us in WhatsApp. However, there may be data charges from your service provider.

These are the terms and conditions for using HSBC HK WhatsApp.

To learn more about how we handle your personal data, please see our privacy notice.