Top of main content
A woman is using smart phone; image used for HSBC whatsapp.

HSBC WhatsApp

Getting answers is as easy as chatting to a friend.

Got questions? WhatsApp them to us.

HSBC is on WhatsApp, so we can answer your basic banking questions 24/7. What kind of things can we help you with? We can answer general questions about:

  • Banking services

  • Credit cards

  • Internet Banking

  • Branch hours and locations

and much more.

How does HSBC WhatsApp work?

It's simple. We're on WhatsApp (just like your cousin, your best friend, and your favourite restaurant). If you have questions about our products, or if you're stuck and can't figure out how to do a transaction, just WhatsApp us your question.

We'll get back to you asap, so you can carry on with your day without waiting on hold.

Want to try it?

If you're reading this on your mobile, just tap 'WhatsApp us' and you'll be directed to your private, secure WhatsApp conversation with us.

If you're reading this on your computer, click 'WhatsApp us' to go to the WhatsApp Web log on page. (Did you know you could use WhatsApp on your computer? You can!)

They'll guide you through logging in so you can start your private, secure WhatsApp conversation with us.

Or you can just save our number (+852 2233 3000) to your device and WhatsApp us anytime.

Security & Tips

We understand the importance of data privacy and keeping your information safe. To further protect yourself, please note:

  • Only interact with the HSBC HK account with a verified green tick from WhatsApp.
  • We will not ask you for any personal information. Please don't share any personal information via WhatsApp.
  • You can find more security tips in the Terms & Conditions, as well as on our website. 

Frequently asked questions