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Other ways to bank

Frequently asked questions (FAQs)

Phone Banking

How do I register for the HSBC phone banking Service?

You may register for the HSBC phone banking service in any of the following ways:

  • Register instantly through (852) 2233 3322 for HSBC Premier customers, (852) 2748 8333 for HSBC Advance customers or (852) 2233 3000 for Other customers or using your ATM PIN plus one-time passcode sent by SMS as first time authentication.
  • Register instantly at any HSBC ATM in HK using your ATM PIN.
  • Complete a "Personal Phone Banking Service Enrolment Form" [PDF], available at www.hsbc.com.hk, all HSBC branches and the above hotline. The request will normally be processed within 3 working days (excluding Saturday, Sunday and public holiday) upon receipt of the form.

If you need to transfer money to a third party (registered or non-registered) or pay bills to Hong Kong Jockey Club or other financial institutions via phone banking services, please also complete a "Personal Phone Banking Service Special Instructions/Cancellation Request Form" [PDF] available at www.hsbc.com.hk, all HSBC branches and the above hotlines. The request will normally be processed within 3 working days (excluding Saturday, Sunday and public holiday) upon receipt of the form.

Help and Emailing HSBC

Can I email HSBC?

Yes. When you log on to Personal Internet Banking you can send us queries using secure email. You will also receive email confirmations of transactions you make through Personal Internet Banking.