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Other ways to bank

Frequently asked questions (FAQs)

Phone Banking

How do I register for the HSBC phone banking Service?

You may register for the HSBC phone banking service in any of the following ways:

If you need to transfer money to a third party (registered or non-registered) or pay bills to Hong Kong Jockey Club or other financial institutions via phone banking services, please also complete a "Personal Phone Banking Service Special Instructions/Cancellation Request Form" [PDF] available at, all HSBC branches and the above hotlines. The request will normally be processed within 3 working days (excluding Saturday, Sunday and public holiday) upon receipt of the form.

Help and Emailing HSBC

Can I email HSBC?

Yes. When you log on to Personal Internet Banking you can send us queries using secure email. You will also receive email confirmations of transactions you make through Personal Internet Banking.

Money Worries FAQs

I am struggling with my finances, who can I talk to?

If you have already missed a payment on one of your HSBC facilities, or are worried you may miss one in the future, please click here for more information on how we can help you, alternatively you may use one of the following contact channels:

  • Call our hotline 3663 9572 during 09:00 to 17:30 from Monday to Friday
  • Email us at
  • Mail us to HSBC Debt Workout Unit, 2/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, HONG KONG