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Contact HSBC

Getting in touch with us is easy. Tell us what we can help you with today, then choose how you’d like to contact us.

Are you looking for help in the following Frequently Asked Questions?

Call us

HSBC Premier customers
Call (852) 2233 3322 (852) 2233 3322

HSBC Advance customers
Call (852) 2748 8333 (852) 2748 8333

Other customers
Call (852) 2233 3000 (852) 2233 3000

More hotlines and hotline opening times


Find a branch

How can we help?

  • Ask about our products Select to Expand Select to Collapse

    Whether you want to open an account, have a question about your credit card or need to know more about a loan, we’re here to help.

    Please note that this message function is not intended for giving urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud or suspicious transactions, please call our customer service hotline. Please send us your enquiries or feedback through this web page and we will contact you within 3 business days. For general insurance policies that are underwritten by AXA General Insurance Hong Kong Limited("AXA"), AXA will contact you within 4 business days. However, the actual response time will be dependent on the particular circumstances of individual enquiries or feedback.

    HSBC Personal Internet Banking Customers

    Send a message through email messages in Personal Internet Banking

    Log on

    Register for Personal Internet Banking

    Facebook


    Twitter

    \ 

    Tweet us@HSBC_HK
    Service hours: Mondays - Fridays 9 am- 5 pm (Hong Kong time) excluding Hong Kong public holidays

    Social media community rules

    Terms and conditions


    Send a letter

    You can write to us at

    General enquiries
    GPO Box 64 Hong Kong


    Call us

    HSBC Premier customers
    Call (852) 2233 3322(852) 2233 3322

    HSBC Advance customers
    Call (852) 2748 8333(852) 2748 8333

    Other customers
    Call (852) 2233 3000(852) 2233 3000


    Looking for a specific number

  • Give us feedback Select to Expand Select to Collapse

    Get a better banking experience by sharing your thoughts with us. With your feedback, we’re able to keep improving and serve you better.

    Please note that this message function is not intended for giving urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud or suspicious transactions, please call our customer service hotline. Please send us your enquiries or feedback through this web page and we will contact you within 3 business days. For general insurance policies that are underwritten by AXA General Insurance Hong Kong Limited("AXA"), AXA will contact you within 4 business days. However, the actual response time will be dependent on the particular circumstances of individual enquiries or feedback.

    HSBC Personal Internet Banking Customers

    Send a message through email messages in Personal Internet Banking

    Log on

    Register for Personal Internet Banking

    Facebook


    Twitter

    Tweet us@HSBC_HK
    Service hours: Mondays - Fridays 9 am- 5 pm (Hong Kong time) excluding Hong Kong public holidays

    Social media community rules

    Terms and conditions


    Send a letter

    You can write to us at

    The Hongkong and Shanghai Banking Corporation Limited
    Customer Relations Department
    PO Box 71169
    Kowloon Central Post Office


    Call us

    HSBC Premier customers
    Call (852) 2233 3322(852) 2233 3322

    HSBC Advance customers
    Call (852) 2748 8333(852) 2748 8333

    Other customers
    Call (852) 2233 3000(852) 2233 3000


    Looking for a specific number


    Find a Branch

  • Make a complaint Select to Expand Select to Collapse

    If we’ve not met your expectations, we want to know about it. Tell us your complaint and we’ll get back to you shortly.

    Please note that this message function is not intended for giving urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud or suspicious transactions, please call our customer service hotline.

    Making a complaint

    We are committed to providing great customer service, and we value your feedback.

    Resolving your complaint

    HSBC Personal Internet Banking Customers

    Send a message through email messages in Personal Internet Banking

    Log on

    Register for Personal Internet Banking

    Facebook


    Twitter

    Tweet us@HSBC_HK
    Service hours: Mondays - Fridays 9 am- 5 pm (Hong Kong time) excluding Hong Kong public holidays

    Social media community rules

    Terms and conditions


    Send a letter

    You can write to us at

    The Hongkong and Shanghai Banking
    Corporation Limited
    Customer Relations Department
    PO Box 71169
    Kowloon Central Post Office


    Call us

    HSBC Premier customers
    Call (852) 2233 3322(852) 2233 3322

    HSBC Advance customers
    Call (852) 2748 8333(852) 2748 8333

    Other customers
    Call (852) 2233 3000(852) 2233 3000


    Looking for a specific number


    Find a Branch

  • Request an appointment Select to Expand Select to Collapse

    There are times when it's nice to do your banking in person. Book an appointment at your nearest branch prior to your visit.

    Request an appointment