Top of main content

Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
　09 Nov 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
15 Nov 2026
(Sun)		 HKT 00:00 HKT 06:00

HSBC Online / Mobile Banking:

  • Payment Connect
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 02:30 HKT 06:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
　16 Nov 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
22 Nov 2026
(Sun)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 02:30 HKT 08:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
HKT 05:00 HKT 07:00

HSBC Online Banking:

  • Global Transfers to your HSBC accounts
    HSBC Mobile 

 

Banking:

  • Transfer to self-named HSBC global accounts via 'To your local and global HSBC accounts'
　23 Nov 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
29 Nov 2026
(Sun)		 HKT 01:00 HKT 11:15

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services
HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
　30 Nov 2026
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
　(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking / Phone Banking – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking / Phone Banking
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

Back to top