HSBC contact information

Life Insurance

If the deceased had a life insurance policy with HSBC, dedicated phone numbers, (852) 3128 0122 (Monday to Friday, except Public Holidays, 9am – 6pm) and (852) 2583 8000 (outside the above business hours) are available for the Personal Representative to call and make a claim on the policy.  HSBC will guide the Personal Representative from start to finish and provide advice on the handling of the claims.

 

Retirement Schemes (Mandatory Provident Fund or MPF/Occupational Retirement Schemes Ordinance Scheme or ORSO)

If the deceased had an MPF account with HSBC, an MPF hotline is available for the Personal Representative to call and make an enquiry on (852) 3128 0128. If the deceased had an ORSO account with HSBC, the Personal Representative can call the ORSO hotline on (852) 2288 6655

 

HSBC Broking Services (Asia)

If the deceased had a brokerage account with HSBC Broking Services, the Personal Representative can call and make an enquiry on (852) 2521 1661 and take necessary actions.  

 

HSBC Global Asset Management

If the deceased had a brokerage account with HSBC Global Asset Management, the Personal Representative can call and make an enquiry on (852) 2284 1118 and take necessary actions.

Official contact information

Deaths Registry, Immigration Department

Address: 3/F, Low Block, Queensway Government Offices, 66 Queensway, Hong Kong

Telephone: (852) 2867 2784

Website: https://www.immd.gov.hk/eng/services/birth-death/Registering_a_death.html

 

Estate Beneficiaries Support Unit, Home Affairs Department 

Address: 3/F, Southorn Centre,130 Hennessy Road, Wan Chai, Hong Kong

Telephone: (852) 2835 1535

Website: http://www.had.gov.hk/estates

 

URL link for release of money for funeral expenses: 

https://www.had.gov.hk/en/public_services/estates/funeral_expenses.htm

 

URL link for release of money for maintenance of former dependants: 

https://www.had.gov.hk/en/public_services/estates/main.htm

 

URL link for small estate: 

https://www.had.gov.hk/en/public_services/estates/small_estates.htm

 

URL link for Safe Deposit Locker:

https://www.had.gov.hk/en/public_services/estates/deposit_box.htm

 

Probate Registry, the High Court of the HKSAR

Address: LG3 Floor, High Court Building, 38 Queensway, Hong Kong

Telephone: (852) 2840 1683

Website: https://www.judiciary.hk/en/home/index.html

 

Probate Registry – Guide to Court Services:

https://www.judiciary.hk/doc/en/court_services_facilities/probate.pdf

 

Probate Registry – Guide to the use of the Specified Forms

https://www.judiciary.hk/en/court_services_facilities/probatef_form.html

 

The Treasury, The Government of the HKSAR

Address: Room 107, 1/F, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong

Telephone: (852) 2829 5113

Website: https://www.try.gov.hk/cinternet/chpens_useful.html