• Important notes
  •  
  • - The HSBC Mandatory Provident Fund - SuperTrust Plus is a mandatory provident fund scheme.
  •  
  • - You should consider your own risk tolerance level and financial circumstances before making any investment choices or investing in the MPF Default Investment Strategy (the ‘DIS’). You should note that the DIS Constituent Funds, namely, the Core Accumulation Fund and the Age 65 Plus Fund, the DIS or a certain Constituent Fund may not be suitable for you. There may be a risk mismatch between the DIS Constituent Funds or a certain Constituent Fund and your risk profile (the resulting portfolio risk may be greater than your risk preference). When you are in doubt as to whether the DIS or a certain Constituent Fund is suitable for you (including whether it is consistent with your investment objectives), you should seek financial and/or professional advice. You should make the investment decision most suitable for you taking into account your circumstances.
  •  
  • - You should note that the implementation of the DIS may have an impact on your MPF investments and accrued benefits. We recommend that you consult with the Trustee if you have doubts on how you are being affected.
  •  
  • - The Guaranteed Fund invests solely in an approved pooled investment fund ('APIF') in the form of an insurance policy provided by HSBC Life (International) Limited. The guarantee is also given by HSBC Life (International) Limited. Your investments in the Guaranteed Fund, if any, are therefore subject to the credit risks of HSBC Life (International) Limited. Please refer to section 4 ‘Risks’ of the MPF Scheme Brochure for details of the credit risk.
  •  
  • - The guarantee in the Guaranteed Fund only applies under certain conditions. Please refer to subsection 3.4.3(f) ‘Guarantee features’ of the MPF Scheme Brochure for details of the guarantee features (including in the context of payment of accrued benefits in instalments) and the ‘Guarantee Conditions’.
  •  
  • - MPF Benefits, AVC Benefits and TVC Benefits are payable on a Member’s 65th birthday or on early retirement on or after reaching age 60. The accrued benefits can be paid in one lump sum or in instalments, at the Member’s election.  The accrued benefits can be paid in such form and on such terms and conditions as the Trustee may, to the extent not prohibited by the MPF Ordinance or General Regulation, prescribe. Please refer to subsection 6.7(c) ‘Payment of MPF Benefits, AVC Benefits and TVC Benefits’ of the MPF Scheme Brochure for details.
  •  
  • - You should not invest based on the information shown on this website alone and should read the MPF Scheme Brochure.
  •  
  • - Investment involves risks. Past performance is not indicative of future performance. The value of financial instruments, in particular stocks and shares, and any income from such financial instruments, may go down as well as up. For further details including the product features and risks involved, please refer to the MPF Scheme Brochure.
  •  
  • - Important – if you are in doubt about the meaning or effect of the contents of the MPF Scheme Brochure, you should seek independent professional advice.

Account Information

How do I check my MPF account balances?

You can check your account balances through any of the following channels:

  • Logon to HSBC Internet Banking (Personal Customers) 
  • Logon to HSBC HK Mobile Banking app
  • Call the HSBC MPF Member Hotline on (852) 3128 0128 (Please refer to the section 'HSBC MPF Member Hotline' in Member Service Guide
    for the user's guide ) 
  • Check your account at HSBC and Hang Seng Bank's ATMs using your ATM card or credit card with HSBC
  • Consolidated Bank statement (Applicable to HSBC Premier, HSBC Advance or Personal Integrated Account customers, and subject to some circumstances. Please refer to the Section 'Mail statements' in Member Service Guide for the details.)

Change in Member Details

If I move, what should I do?

You should inform us of your new address and any changes of contact number, etc by completing a Personal Details Change Form. Download IN91 form.

If I want to update contact details of my MPF account, can I do the updating through online?

If you are a HSBC MPF scheme member who possess bank account with HSBC and have applied the full access to online Personal Internet Banking (“PIB”) service with security device, you can update  the below information of your MPF account through PIB:

(1)Residential address*
(2)Day time contact no.#
(3)Office telephone no.^
(4)Mobile number 
(5)Email address

If you are (i) a sole HSBC MPF scheme member without possessing a bank account with HSBC or (ii) a HSBC MPF scheme member who also possess bank account with HSBC but have not applied the full access to online PIB service with security device, please complete and return a Personal Details Change Form (Download IN91 form) to our MPF Administration for any updating of your contact information.


For the details of above-mentioned, you can contact our customer service hotline.

* New address updated and also selected to be updated as your correspondence address through PIB will be updated as Residential address of your MPF account.
# Residential Telephone No. 1 updated through PIB will be updated as Day time contact no. of your MPF account.
^ Office Telephone No.1 updated through PIB will be updated as Office telephone no. of your MPF account.

Change Investment Plan

Is there a limit to the number of fund switches that can be carried out per year? Are there any handling charges?

There is no limit to the number of fund switches that can be carried out per year, and there are no handling charges. However, we would remind you that the objective of MPF is to save for retirement and so your investment objectives should be longer term, dependent upon your personal circumstances.

What are the processing arrangements for change investment instructions under a gale/ storm signal and/or a black rainstorm warning signal issued by the Hong Kong Observatory on a business day?

If No. 8 or above gale/ storm signal and/or black rainstorm warning signal ("Warning Signal") is hoisted before 9am and still in force at 12 noon on a business day, the processing of change investment instructions scheduled on that business day will be postponed to the next business day. 

If the Warning Signal is hoisted after 9am or is cancelled at or before 12 noon, the processing of change investment instructions scheduled on that business day will continue according to normal procedures.

The above arrangement is provided for reference only and may be subject to change from time to time without notice.

Can I change the investment allocation of my MPF account? What methods do you have?

Yes. There are four methods to change the investment allocation:

Portfolio rebalance
To change the investment allocation of your existing investments and new contributions (including but not limited to accrued benefits transferred from another registered scheme). Necessary units will be redeemed to rebalance the portfolio of your existing investments.

Asset switch
To switch all or some of the units from one or more Constituent Fund(s) and then re-allocate the redeemed amounts to another Constituent Fund or across any of the Constituent Funds. The investment allocation of your new contributions (including but not limited to accrued benefits transferred from another registered scheme) will remain unchanged.

Contribution redirection 
To change the investment allocation of your new contributions (including but not limited to accrued benefits transferred from another registered scheme). The investment allocation of your existing investments will remain unchanged.

Exit the Default Investment Strategy ('DIS')
All of your existing investments, future contributions and accrued benefits transferred from another registered scheme will be invested as per the investment allocation immediately before your exit the DIS. For avoidance of doubt, in such case, no subsequent re-balancing or de-risking of the investment allocation will be performed with regard to existing investments, future contributions and accrued benefits transferred from another registered scheme due to the DIS.

How can I change the investment allocation of my MPF account?

You can use below service channels to change your investment allocation
Channel
Portfolio rebalance
Asset switch
Contribution redirection

Exit the Default Investment Strategy

HSBC Internet Banking
      N/A
HSBC HK Mobile Banking app
 

N/A

  N/A
Interactive voice response system of HSBC MPF Member Hotline +852 3128 0128
  N/A
  N/A
Form
       
You can use below service channels to change your investment allocation
Channel
HSBC Internet Banking
Portfolio rebalance
 
Asset switch
 
Contribution redirection
 

Exit the Default Investment Strategy

N/A
Channel
HSBC HK Mobile Banking app
Portfolio rebalance
 
Asset switch

N/A

Contribution redirection
 

Exit the Default Investment Strategy

N/A
Channel
Interactive voice response system of HSBC MPF Member Hotline +852 3128 0128
Portfolio rebalance
 
Asset switch
N/A
Contribution redirection
 

Exit the Default Investment Strategy

N/A
Channel
Form
Portfolio rebalance
 
Asset switch
 
Contribution redirection
 

Exit the Default Investment Strategy

 

When will my change of investment instructions be processed?

Through HSBC Internet Banking, HSBC HK Mobile Banking app or interactive voice response system of the HSBC MPF Member Hotline:

If we receive your instructions through the HSBC Internet Banking, HSBC HK Mobile Banking app or the interactive voice response system of the HSBC MPF Member Hotline at or before 4:00 pm (Hong Kong time) on any business day, your instructions will normally be processed on the same business day. If we receive your instructions after 4:00 pm (Hong Kong time) on any business day, or anytime on a Saturday, public holiday or other non-business days, they will normally be processed on the following business day.

An acknowledgement page (if you make instructions via the HSBC Internet Banking or HSBC HK Mobile Banking app) or recorded voice (if you make instructions via the interactive voice response system of HSBC MPF Member Hotline) will confirm the receipt of your instructions. When your instructions have been successfully processed, we will send a confirmation notice to your internet banking email box and HSBC HK Mobile Banking app message (if the instruction is made via the HSBC Internet Banking or HSBC HK Mobile Banking app) or post a confirmation notice to you (if the instruction is made via the interactive voice response system of HSBC MPF Member Hotline).

Through paper form:

After receiving your properly-completed form, your instruction will normally be processed within five business days. Please note that a confirmation notice will be sent to you after the instruction has been successfully processed.

You can submit the change investment form by mail or placing to 'HSBC MPF Drop-In Box' at designated HSBC branches.

CAUTIONS

Note:

If the processing of your Portfolio Rebalance or Asset Switch instruction is scheduled on any day that (i) the transfer of benefits under Employee Choice Arrangement ('ECA Transfer') is to be processed, or (ii) the refund of long service payment/severance payment ('Refund of LSP/SP') is to be processed, or (iii) on any of the consecutive days that ECA Transfer and/or Refund of LSP/SP are to be processed, the processing of your Portfolio Rebalance or Asset Switch instruction will be postponed to the next business day after the day(s) that such ECA Transfer and/or Refund of LSP/SP is/are being processed.

However, if transfer* or claim of accrued benefits of your MPF account is processed on the same day with your change of investment instruction, your change of investment instruction will not be processed if your MPF account will be terminated after processing your transfer or claim of accrued benefit.

* Include the transfer of accrued benefit from your contribution to a personal account if we have not received your transfer/claim instruction within 3 months after we are notified by your employer about your cessation of employment.

In any of the above circumstances, the processing of any further Portfolio Rebalance or Asset Switch instruction made before the processing of any prior pending consecutive Portfolio Rebalance instruction(s), Asset Switch instruction(s), ECA Transfer and/or Refund of LSP/SP will be postponed to the next business day after the day(s) that such pending consecutive Portfolio Rebalance instruction(s), Asset Switch instruction(s), ECA Transfer and/or Refund of LSP/SP is/are being processed.

The above processing time is for reference only. HSBC shall not be liable for any delay.

In case of having multiple change investment instructions being submitted for the same processing date for my MPF account, how will they be processed?

The following is the handling of having more than one same type or different type of investment instructions received from paper and/or e-submission (i.e. Personal Internet Banking and/or Interactive Voice Response System and/or HSBC HK Mobile Banking App) channels, where applicable, and to be processed on the same business day.

a. In case of having more than one “Asset Switch of Existing Balance” instructions or “Portfolio Rebalance” instructions or “Contribution Redirection” instructions being received and to be processed on the same business day, if same type of instructions are each received by paper and e-submission channels, only the last instruction of “Asset Switch of Existing Balance” instruction or “Portfolio Rebalance” instruction or “Contribution Redirection” instruction received from paper channel will be effective in the account record. Please note that the Interactive Voice Response System and/or HSBC HK Mobile Banking App is not support the “Asset Switch of Existing Balance” instruction.

b. In case of having both “Asset Switch of Existing Balance” instruction and “Portfolio Rebalance” instruction being received from paper and to be processed on the same business day, only the “Portfolio Rebalance” instruction will be processed.

c. In case of having both “Asset Switch of Existing Balance” instruction and “Contribution Redirection” instruction being received from paper and to be processed on the same business day, both of the instructions will also be processed.

d. In case of having both “Contribution Redirection” instruction and “Portfolio Rebalance” instruction being received from paper and to be processed on the same business day, if “Contribution Redirection” instruction is the last processed instruction, your existing investments held in the account will be processed in accordance with the “Portfolio Rebalance” instruction and new contributions to be received will be invested according to the “Contribution Redirection” instruction. If “Portfolio Rebalance” instruction is the last processed instruction, both of your existing investments and new contributions to be received will be invested according to the “Portfolio Rebalance” instruction.

e. If your “Contribution Redirection” instruction is received from paper channel while the “Portfolio Rebalance” or “Asset Switch of Existing Balance” instruction is received from e-submission channel and to be processed on the same business day, your new contributions to be received will be invested according to the “Contribution Redirection” instruction and your existing investments held in the account will be processed in accordance with the “Portfolio Rebalance” instruction or “Asset Switch of Existing Balance” instruction.

f. If your “Portfolio Rebalance” instruction is received from paper channel and the “Contribution Redirection” instruction or “Asset Switch of Existing Balance” instruction is received from e-submission channel and to be processed on the same business day, only the “Portfolio Rebalance” instruction will be processed.

g. If your “Asset Switch of Existing Balance” instruction is received from paper channel while the “Contribution Redirection” is received from e-submission channel and to be processed on the same business day, your existing investments held in the account will be processed in accordance with the “Asset Switch of Existing Balance” instruction, and new contributions to be received will be invested according to the "Contribution Redirection" instruction.

h. If your “Asset Switch of Existing Balance” instruction is received from paper channel while the “Portfolio Rebalance” is received from e-submission channel and to be processed on the same business day, only the “Portfolio Rebalance” instruction will be processed.

i. In case of having both “Contribution Redirection” instruction and “Portfolio Rebalance” instruction to invest in the “Default Investment Strategy” (DIS) being received from paper and to be processed on the same business day, only the “Portfolio Rebalance” instruction to invest in the DIS will be processed.

The information provided is for reference only, which may be subject to change without notice. No liability is accepted for any loss or damage arising from any reliance upon such information.

Can I change my investment allocation to Default Investment Strategy ('DIS')?

Yes, DIS is one of the investment options for you if the features of DIS fit your own circumstances.

Changing Jobs

What should I do if I cease/shall cease self-employment?

Please inform us by simply completing a Cessation of Self-Employment/ Transfer of Accrued Benefits Notification Form (IN33).

Contributions / Participation

I'm a self-employed person. Do I need to enrol and contribute to an MPF scheme if my business is only earning small profits and sometimes suffers a loss?

Regardless of the size of your business profits, you must enrol into an MPF scheme if you are a self-employed person between the ages of 18 and 65. However, you are not required to make mandatory contributions to the MPF scheme if your relevant income is less than the minimum relevant income level or if you sustain a net loss in relation to your business.

If I have previously chosen to contribute monthly, can I change it to yearly?

Your choice of payment frequency will apply to a whole financial year, ie 1 July to 30 June each year. You can change it in May each year together with your declaration of relevant income, and the new arrangement will take effect from the next financial year.

Forms

If my HKID card only contains the year of my birth and I do not have any other document of identity to prove my exact date of birth, what day and month should I put on the application form?

You should put '31 December' as the day and month. Likewise, if your HKID card only contains the year and month but not the day, you should put the last day of the month.

Fund Information

How can I check the unit prices of MPF funds?

The Fund Information provides you with the unit prices.

Other than the unit prices available on the HSBC MPF website, where can I check the unit prices?

Current unit prices are also available through these channels:

  • The section “Explore all HSBC MPF constituent funds” in HSBC HK Mobile Banking app (“Balances” > “HSBC MPF”> “Explore all HSBC MPF constituent funds”)
  • HSBC MPF Member Hotline on (852) 3128 0128 (Please refer to the section 'HSBC MPF Member Hotline' in Member Service Guide for the user's guide) 
  • Hong Kong Economic Times
  • South China Morning Post

How can I check the past performance of the MPF funds?

The cumulative performance of the Fund Information provides you with the past performance histories of the funds.

How are the unit prices determined?

The unit prices are calculated based on the net asset value of each fund, ie the value of investments less fees and charges, divided by the number of units issued. (With the exception of the unit prices for MPF Conservative Fund on or before 30 June 2015, where fees and charges were deducted directly from a member's account by unit deduction.)

What is the MPF Conservative Fund (CPF)?

The MPF legislation requires each MPF scheme to offer a CPF. Our CPF is a low risk fund, investing in high grade Hong Kong HKD- denominated monetary instruments such as treasury bills, bills of exchange, commercial paper, certificates of deposits or interbank deposits, and other ancillary investments allowed under the General Regulation. The investment objective is to achieve a rate of return higher than that available for savings deposits, however returns are not guaranteed.

What are the fees and charges deduction methods an MPF Conservative Fund (CPF) can adopt?

An MPF Conservative Fund may use one of two methods for deduction of fees and charges, namely (i) 'Fund Level Deduction;, that is, deducting the fees and charges from the assets of the MPF Conservative Fund or (ii) 'Member Level Deduction', that is, directly deducting the fees and charges from member's account by way of unit deduction.

From 1 December 2000 to 30 June 2015, the MPF Conservative Fund of HSBC Mandatory Provident Fund – SuperTrust Plus adopted method (ii), that is, deducting the fees and charges from member's account by way of unit deduction.

From 1 July 2015 and onwards, the MPF Conservative Fund of HSBC Mandatory Provident Fund – SuperTrust Plus adopts method (i), that is, deducting the fees and charges from the assets of the fund.

Why are fees and charges for the MPF Conservative Fund (CPF) being deducted from my account?

According to the MPF legislation, fees and charges can be deducted from the CPF only when the investment return is higher than the prescribed savings rate which is regularly published by the MPFA.

From 1 December 2000 to 30 June 2015, the CPF of HSBC MPF scheme adopted method (ii), that is, directly deducting the fees and charges from member's account by way of unit deduction. The unit prices of the CPF have, therefore, not taken into account the deduction of fees and charges. During that period, the fees and charges for CPF were deducted in the form of units from a member's account only after the investment return and prescribed savings rate for each month were ascertained.

When and how are the fees and charges of the CPF under the HSBC MPF scheme be deducted from July 2015 onwards?

From 1 July 2015, fees and charges accrue on a daily basis, and are reflected daily in the fund's unit prices, net asset value and fund performance quoted.

What is the Guaranteed Fund?

Our Guaranteed Fund is a low risk fund providing you with a guaranteed interest rate, provided certain conditions are met. If any of the Guarantee Conditions are met on withdrawal or transfer of balance, members will be entitled to the Actual Balance or the Guaranteed Balance, whichever is greater.

What are the guarantee features and Guarantee Conditions?

The guarantee in the Guaranteed Fund under the HSBC Mandatory Provident Fund - SuperTrust Plus only applies under certain conditions. Please refer to the 'Guarantee feature' under 'Guaranteed Fund' in the MPF Scheme Brochure for details of the guarantee features (including in the context of payment of accrued benefits in instalments) and the ‘Guarantee Conditions’.

What do you mean by crystallisation for the investment in the Guaranteed Fund?

This is an action that will be performed by the administrator of the HSBC Mandatory Provident Fund - SuperTrust Plus ('Administrator') at the end of each year, starting in 2016. It's for members who have reached the age of 65 and still have investment in the Guaranteed Fund. The Administrator will calculate the Guarantee for these members, equivalent to the amount they would entitled if they had withdrawn their benefits from the Guaranteed Fund on 31 December in that year using grounds that meet the Guarantee Conditions. For details, please click here for the Guaranteed Fund Changes - Crystallisation's FAQs.

What is the current guaranteed interest rate for the Guaranteed Fund?

The rate for the financial year from 1 July 2018 to 30 June 2019 is 0.125% per annum.

The rate for the financial year from 1 July 2019 to 30 June 2020 is 0.15% per annum.

How often will the guaranteed interest rate change?

The rate will be reviewed annually and determined at the beginning of each financial year, ie 1 July each year.

Can I invest my MPF monies in HSBC shares or unit trusts?

No. By law, you must invest your MPF monies in the funds offered by the MPF scheme you participate in.

What is the Default Investment Strategy (DIS)?

The DIS comprises of 2 Consistent Funds, namely the Age 65 Plus Fund (A65F) and the Core Accumulation Fund (CAF). DIS is a ready-made investment arrangement mainly designed for those members who are not interested or do not wish to make an investment choice, and is also available as an investment choice itself, for members who find it suitable for their own circumstances. Starting from 1 April 2017, for those members who do not make an investment choice when they set up a new MPF account, their new contributions and accrued benefits transferred from another registered scheme will be invested in accordance with the DIS.

The DIS aims to balance the long term effects of risk and return through investing in two Constituent Funds, namely the A65F and the CAF, according to the pre-set allocation percentages at different ages. The DIS will manage investment risk exposure by automatically reducing the exposure to higher risk assets and correspondingly increasing the exposure to lower risk assets as the member gets older. Such de-risking is achieved by way of reducing the holding in the CAF and increasing the holding in the A65F over time. The asset allocation stays the same up until 50 years of age, then reduces steadily until age 64, after which it stays steady again. For further details of the DIS, please refer to the MPF Scheme Brochure.

What are the funds included in the Default Investment Strategy (DIS)?

The DIS comprises of two Constituent Funds, namely the Core Accumulation Fund (CAF) and the Age 65 Plus Fund (A65F).

What are Core Accumulation Fund (CAF) and Age 65 Plus Fund (A65F)?

Core Accumulation Fund (CAF) and Age 65 Plus Fund (A65F) are the two Constituent Funds that form the Default Investment Strategy (DIS). The CAF provides capital growth for  members by investing in a globally diversified manner and will invest around 60% in higher risk assets (generally mean equities or similar investments) and 40% in lower risk assets (those assets not being higher risk assets, including without limitation global bonds and money market instruments) of its net asset value whereas the A65F provides stable growth for the retirement savings to members by investing in a globally diversified manner and will invest around 20% in higher risk assets and 80% in lower risk assets of its net asset value.

Can I invest my MPF monies in the Core Accumulation Fund (CAF) and/or the Age 65 Plus Fund (A65F)?

Yes. The Core Accumulation Fund (CAF) and the Age 65 Plus Fund (A65F) can be standalone investments. Members should note that, if you choose the CAF and/or the A65F as standalone investments (rather than as part of the DIS), the de-risking to automatically reduce the risk exposure as the member approaches retirement age will not be applicable.

HSBC HK Mobile Banking app (MPF service)

What can I do on HSBC MPF mobile journey in HSBC HK Mobile Banking app?

 

On HSBC MPF mobile journey, you can currently:

  • View your MPF account balances and asset distribution
  • Check HSBC MPF funds’ cumulative investment performance
  • Manage your MPF portfolio, including rebalancing and redirecting funds

 

Who can use HSBC MPF mobile journey in the HSBC HK Mobile Banking app?

 

Customers with an HSBC MPF account and is a registered user of HSBC Personal Internet Banking can access this feature on the HSBC HK Mobile Banking app. 

If you don’t have an HSBC banking account and is only using HSBC MPF service , you will need to apply or use your existing HSBC Personal Internet Banking credentials (if any) to log on to the HSBC HK Mobile Banking app.

 

Is there a charge to view/manage my MPF accounts on the HSBC HK Mobile Banking app?

 

No, you don’t have to pay any fees to view or manage your MPF account(s) on HSBC HK Mobile Banking app.

 

How do I access my MPF accounts on HSBC HK Mobile Banking app?

 

You can view your overall MPF account balance after logging on to HSBC HK Mobile Banking app. You can access MPF balances, fund performance and asset distribution of all your HSBC MPF account(s) by clicking onto the HSBC MPF balance.

 

How long will it take to process changes of investment instructions in the HSBC HK Mobile Banking app?

 

If we receive your instruction at or before 4:00pm (Hong Kong time) on business days, the instructions will normally be processed on the same business day. If we receive your instruction after 4:00pm (Hong Kong time) on business days or any time on a Saturday, public holiday or non-business day, it will normally be processed on the next business day.

 

Will I be notified when an investment instruction for my MPF account is placed via HSBC HK Mobile Banking app? 

 

You’ll get a confirmation once we receive your instructions via the HSBC HK Mobile Banking app. We’ll send confirmation notice through Personal Internet Banking and HSBC HK Mobile Banking app after processing your instruction.

 

Can I manage HSBC MPF accounts by PC/desktop?

 

Yes, you can view and manage your HSBC MPF account(s) after logging on to HSBC Personal Internet Banking.

 

What types of MPF accounts can I view on HSBC HK Mobile Banking app?

 

You can view employee accounts, self-employed accounts, personal accounts, tax deductible voluntary contributions accounts and flexi-contribution accounts.

 

What information is available on the fund performance page?

 

The fund performance page shows the cumulative performance of all HSBC MPF constituent funds over a 6-month, 1-year, 3-year or 5-year period, or since the fund’s launch. Details such as investment objectives, launch date, fund expense ratio, risk rating, portfolio allocation and top 10 portfolio holdings (%) are also available.

 

What options are there for me to change my MPF investment instruction in HSBC HK Mobile Banking app?

 

Portfolio Rebalance

Portfolio Rebalance will change the investment allocation for both existing investments and new contributions (including accrued benefits transferred from another registered scheme).

Contribution Redirection

Contribution Redirection will change the investment allocation for new contributions only but won’t affect existing investments and balances.

Password / PIN

Where can I apply for an MPF phone PIN?

You do not need to apply for an MPF phone PIN. It is issued to you automatically after your enrolment. If you previously have an MPF account with HSBC MPF and the PIN has been issued to you, the same PIN will apply to all of your subsequent new MPF accounts which carry the same MPF membership number. No new PIN will be reissued automatically under normal circumstances. If necessary, you may request for a new one by calling the HSBC MPF Member Hotline on (852) 3128 0128, select preferred language and then press #. HSBC MPF customer service representatives will be happy to arrange a new PIN and post it to you.

I have forgotten my MPF phone PIN. How do I get a replacement?

Please call the HSBC MPF Member Hotline on (852) 3128 0128, select preferred language and then press #. HSBC MPF customer service representatives will be happy to arrange a new PIN and post it to you.

Payment of Benefits

Can I withdraw my accrued benefits derived from mandatory contributions?

According to the MPF legislation, you can only withdraw your accrued benefits derived from mandatory contributions when any one of the following circumstances occurs:

  • the Member’s 65th birthday;
  • the Member’s death (in which case the accrued benefits are paid to the Member’s legal personal representatives);
  • the total incapacity of the Member;
  • the terminal illness of the Member;
  • the early retirement of the Member on or after reaching age 60;
  • the Member’s permanent departure from Hong Kong; or
  • the Member’s claim on small balance under section 162 (1)(c) of the General Regulation.

With effect from 1 February 2016, you can withdraw your accrued benefits in instalments on the grounds of retirement at age 65 or early retirement at age 60.

If I am now 65 years old and have ceased employment, what should I do with my MPF accrued benefits?

You can choose to withdraw your MPF accrued benefits in a lump sum when you attain the retirement age of 65 or retain them in the existing scheme until you wish to withdraw them. From 1 February 2016, you can choose to withdraw your MPF accrued benefits in instalments on the grounds of retirement at age 65. You may specify the withdrawal amount you wish to withdraw by submitting to us a valid 'Claim Form for Payment of Accrued Benefits on Ground of Attaining the Retirement Age of 65 or Early Retirement' (INPR) together with the necessary supporting document(s).

How do I claim my MPF mandatory benefits?

Under what circumstances, member can choose to withdraw the accrued benefits in instalments? What should be noted?

From 1 February 2016, members who reach the retirement age of 65 or early retirement at age 60 can withdraw their accrued benefits in instalments.

For withdrawal by instalment, please take note of the following:

  • If you choose to withdraw the accrued benefits in instalments, the benefits retain in your accounts will continue to be invested in your chosen Constituent Fund(s). The values of these assets may change due to market fluctuations and investment risks. Your account will be subject to management fees and other charges based on its total asset value, as usual.
  • If you have invested in a Guaranteed Fund, please refer to the 'Guarantee features' under 'Guaranteed Fund' in the MPF Scheme Brochure for details of the guarantee features (including in the context of payment of accrued benefits in instalments) and the ‘Guarantee Conditions’.
  • For the purpose of preventing inattentive small account balance of accrued benefits remained in your MPF account after the withdrawal by instalment, if your account balance is less than or equal to 105% of your requested withdrawal amount, your entire account balance will be withdrawn as a lump sum. However, if you would not like to have this 105% arrangement applied but prefer to be paid the exact amount per your request even if small account balance of accrued benefits may be remained in your MPF account after the withdrawal, you could specify your request in Item (3) under Section II of the “CLAIM FORM FOR PAYMENT OF MPF ACCRUED BENEFITS (BENEFITS) ON GROUNDS OF ATTAINING THE RETIREMENT AGE OF 65 OR EARLY RETIREMENT” (INPR form).

Where can I make a statutory declaration?

In Hong Kong, the statutory declaration must be made before and signed by a Commissioner for Oath at either the Public Enquiry Service Centre of the Home Affairs Department, a Notary Public or a Justice of the Peace. A statutory declaration made in a place other than Hong Kong is also acceptable provided that it is made before and signed by a Notary Public or a person authorised under the law of that place to administer an oath or take a statutory declaration.

If a member passes away, to whom will his/her accrued benefits be paid? Can a member designate a beneficiary during enrolment?

By law, the accrued benefits of a deceased member will be payable to his/her personal representative as indicated in a Letter of Probate or Letter of Administration granted by the Probate Registry. Members do not need to designate any beneficiary during enrolment.

If a member passes away, how should his/her personal representative claim the accrued benefits?

The personal representative should complete a 'Claim Form for Payment of Accrued Benefits on Ground of Permanent Departure from Hong Kong/Total Incapacity/Terminal Illness/Small Balance/Death [Form MPF(S) - W(O)]' (INPO) and submit it with the following documents to us:

  • A copy of the claimant's HKID card for verification of the name and identity card number of the claimant if the claimant does not wish to present the card in person for verification 
  • A copy of the Letter of Probate or Letters of Administration granted by the Probate Registry / a letter requesting withdrawal of the accrued benefits issued by the Official Administrator if the claim is made by the Official Administrator

Download INPO form

What is a certified true copy?

A certified true copy is a duplicated copy which is certified by an authorised party that it has been photocopied from an original document. Claimants can bring along a completed claim form together with all original supporting documents to any of our designated branches. Our MPF specialist will assist them in making photocopies and submit the documents to us. Alternatively, the photocopy can be signed by a solicitor or any other person authorised by the laws to make such certification.

How to obtain a Letter of Probate or Letter of Administration?

You can apply to the Probate Registry for the desired form. For details of the application procedures, you may visit the Judiciary website for information about Guide to Court Services (Probate).

Personal Internal Banking (MPF Service) *

* The below information provided is for Personal Internet Banking (MPF service) reference only. For Personal Internet Banking (banking service), please refer to "Banking" on this website for details.

 

What can I do if I forget the memorable answer or password of Personal Internet Banking (MPF service)?

 

A. If you have not set up security questions, please follow the below reset steps:

  1. Click on "Forgot your memorable answer?" or "Forgot your password?" hyperlink
  2. Click on "Continue" under "About the reset process" page
  3. Enter new security details
  4. Mark down the reference number after instruction is submitted
  5. Click on the "Offline reset Form" hyperlink of the text below the reference number, print and sign this "Offline reset Form"
  6. Submit your completed form within 20 business days either by mail to "The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong", or by visiting your nearest HSBC Branch

Your request will normally be processed within 3 business days from HSBC's receipt of your form. You will receive email and mail notification for the successful reset.

 

B. If you have set up security questions and can provide the correct answers, please follow the below reset steps:

  1. Click on "Forgot your memorable answer?" or "Forgot your password?" hyperlink
  2. Input your answer to security question 1
  3. Input your answer to security question 2
  4. Enter security code
  5. Reset log on details

You can log on to Personal Internet Banking (MPF service) using your new memorable answer or password immediately after the reset log on details is completed.

 

C. If you have set up security questions but cannot provide the correct answers, please follow the below reset steps:

  1. Click on "Forgot your memorable answer?" or "Forgot your password?" hyperlink
  2. Click on "Forgot your answer to security question 1?" hyperlink
  3. Click on "Continue" under "About the reset process" page
  4. Enter new security details
  5. Mark down the reference number after instruction is submitted
  6. Click on the "Offline reset Form" hyperlink of the text below the reference number, print and sign this "Offline reset Form"
  7. Submit your completed form within 20 business days either by mail to "The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong", or by visiting your nearest HSBC Branch

Your request will normally be processed within 3 business days from HSBC's receipt of your form. You will receive email and mail notification for the successful reset.

 

What I can do if I forget both the memorable answer and passwords of Personal Internet Banking (MPF service)? (Applicable to users without Security Device / Mobile Security Key only)

 

If you forget both your memorable answer and your password, please follow the below reset steps:

  1. Click on "Forgot both your memorable answer and your password?" hyperlink
  2. Click on "Continue" under "About the reset process" page
  3. Enter new security details
  4. Mark down the reference number after instruction is submitted
  5. Click on the "Offline reset Form" hyperlink of the text below the reference number, print and sign this "Offline reset form"
  6. Submit your completed form within 20 business days either by mail to "The Hongkong and Shanghai Banking Cooperation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hongkong", or by visiting your nearest HSBC Branch

Your request will normally be processed within 3 business days from HSBC's receipt of your form. You will receive email and mail notification for the successful reset.

 

Can I change memorable question or password of Personal Internet Banking (MPF service)?

 

Yes. Please follow the below steps to change the memorable question or password:

  1. Log on your Personal Internet Banking (MPF service), click on "Log on and Security Setting" under "My Profile"
  2. Click on "Change memorable question" or "Change password" hyperlink
  3. Follow the instructions on screen to select a new memorable question or create a new password

 

What if I forget my Personal Internet Banking (MPF service) username?

 

If you forget your HSBC Personal Internet Banking (MPF service) username, please contact our HSBC MPF Member Hotline on (852) 3128 0218.

Tax

Are my mandatory contributions and voluntary contributions deductible expenses for tax purposes?

Mandatory contributions made by self-employed and voluntary contributions paid into tax deductible voluntary contributions accounts are tax deductible, but voluntary contributions did not contribute into tax deductible voluntary contributions accounts are not tax deductible. For the details of tax issues, please refer to the latest announcements by the Inland Revenue Department of the Government of the Hong Kong Special Administrative Region.

Transfer-in/out and withdrawal summary and details of transactions - General

If I want to obtain detailed information of transfer-in/out, withdrawal and transactions processed in my MPF account, what should I do? Information of which period(s) will be provided? Is there any handling charge for this service? What is the maximum number of requests I can make each year?

You can obtain the information by submitting a signed written request to the following address:

Pensions Administration
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770
Kowloon Central Post Office

Please note that you should state your full name, relevant employer ID, membership number(s) or HKID/passport number in your signed written request. If you wish to obtain the information of transfer-in/out, withdrawal and details of transactions for more than one MPF account, please provide the employer ID and membership number of those accounts. Please be reminded that your signature must be the same as your last submitted specimen.

Upon receipt of complete information as stated above, we will provide a transfer-in/out and withdrawal summary and details of transactions of the six most recent quarters which ends on the last calendar day of March, June, September or December.

There is no handling charge and limitation on the number of request you can make.

What kind of information does the 'Transfer-in/out and withdrawal summary' provide?

This section summarises all transfer-in, transfer-out and withdrawal transactions successfully processed in your MPF account within the 6 most recent quarters.

What kind of information does the 'Details of Transactions' provide?

All transactions processed successfully within the 6 most recent quarters will be recorded in the 'Details of Transactions'. It is presented in ascending order of the fund name in English and in chronological order of the transaction date.

What are the opening and closing balances shown in the 'Details of Transactions'?

Opening balance is the number of units of the fund held in your MPF account as at the start date of the six quarters period as stated in the statement. Closing balance is the number of units of the fund held in your MPF account as at the end date of the six quarters period as stated in the statement.

Example:
If the period stated in the statement is from 1 January 2012 to 30 June 2013, then the opening balance is the number of units held as at 1 January 2012 and the closing balance is the number of units held as at 30 June 2013.

Why is the closing balance of a fund zero?

The closing balance may become zero when you have transferred or withdrawn all units from a fund, or terminated your account on or before the end date of the 6 quarters period.

Why could I not find the 'investment returns' in the 'Details of Transactions'?

Only transactions processed successfully would be shown in the 'Details of Transactions' section but 'investment returns' is not a transaction. However, you may refer to the 'investment returns' stated in your 'MPF Member Benefit Statement' of the corresponding financial year.

Transfer MPF Benefits to HSBC

How to transfer my MPF accrued benefits from other service providers to HSBC MPF?

Simply complete a Scheme Member's Request for Fund Transfer Form and return it to us. Download INPM form.

If you would also like to apply for a personal account under HSBC, you should complete a Personal Account Holder Application Form (IN81) and return it along with your INPM form.

How can I check my existing MPF account information in order for HSBC to process the transfer?

You can review the latest statement from your MPF service provider or contact your existing trustee.

How can I speed up the transfer process?

You can attach copies of the latest member benefit statement issued by your existing MPF service provider(s) and your identification document when submitting your transfer request to us, which may facilitate the verification process to be done by the transferor trustee. Please be reminded to tick the box under the Section 'Authorisation and Declaration' of INPM form.

Voluntary Contributions

How can I withdraw my voluntary contributions?

Complete a Partial Withdrawal Request Form. Please note the instructions and requirements stated on the form. Download IN22 form.

Are there any restrictions in withdrawing my voluntary contributions?

You may request to withdraw your voluntary contributions up to 12 times in a financial year (from 1 July to 30 June each year), subject to a minimum of HKD5,000 per withdrawal.

CAUTIONS

Please be aware that you should NOT hand in any MPF documents (in particular for those paper remittance statement and cheque payment (if any) which must be submitted on time according to the MPF legislation) to unauthorised channels. Unauthorised channels include but not limited to: 

(1) the staff at service counters at the branches,

(2) the branches without 'HSBC MPF Drop-In Box', or 

(3) other collection boxes in the branches (for examples, the collection boxes for cheque payment).

Any submission of the MPF documents to unauthorised channels will not be forwarded to the MPF department for processing directly and it may take a longer time for the documents to be transferred to the MPF department. While the receipt date by the MPF department will be stamped only when the documents reach the MPF department, you please be cautious that this will result in delay in receiving and processing the paper remittance statement or other instructions by the MPF department. Any failure to pay mandatory contributions in full and on time to a trustee incurs a 5% surcharge on the outstanding mandatory contributions, along with the possibility of a financial penalty and even imprisonment by the MPFA. You may refer to the MPFA's website www.mpfa.org.hk for further details of offences and penalties.