Please wait while page is loading...

!
Top of main content

Call us

Looking for a specific number?
Select HSBC Premier HSBC Advance Other Customers Credit Card activation Credit Card offers Credit Card – Emergency and Travel Assistance Insurance International services IPO MPF Services and Sales
Let us call you

Leave your details and we will call you back ass soon as we can.

  • HSBC Premier
    (852) 2233 3322

    Lines are open 24 hours, except for:

    Bonds Selling
    Mon-Fri: 9am-5pm

    Deposit Plus
    Mon-Fri: 8:30am-5pm

    Gold Trading
    Mon-Fri: 7am-11:59pm

    Securities Order Placement, Amendment and Cancellation
    Mon-Fri: 8am-4pm

    Unit Trust
    Mon-Fri: 8am-6pm
    Sat: 8am-1pm

    MPF Services
    Mon–Fri 8.30am–7.30pm
    Sat 8.30am–1pm

  • HSBC Premier Express Stock order Placement Hotline
    (852) 2996 6822

    Lines are open Mon-Fri 8am-4pm

  • HSBC Advance
    (852) 2748 8333

    Lines are open 24 hours, except for:

    Bonds Selling
    Mon-Fri: 9am-5pm

    Deposit Plus
    Mon-Fri: 9am-5pm

    Gold Trading
    Mon-Fri: 7am-11:59pm

    Securities Order Placement, Amendment and Cancellation
    Mon-Fri: 8am-4pm

    Unit Trust
    Mon-Fri: 8am-6pm
    Sat: 8am-1pm

    MPF Services
    Mon–Fri 8.30am–7.30pm
    Sat 8.30am–1pm

    Loans and Mortgages
    Mon–Fri 9am – 8pm
    Sat 9am – 5pm

  • HSBC Advance Express Stock Order Placement Hotline
    (852) 2996 6833

    Lines are open Mon-Fri 8am-4pm

  • HSBC Personal Banking Hotline
    (852) 2233 3000

    Lines are open 24 hours, except for:

    Bank Account and Deposit Services
    Mon-Sat: 9am – 5:30pm

    Investment Services
    Mon-Sat: 9am – 5:30pm

    Bonds Selling
    Mon-Fri: 9am – 5pm

    Securities Order Placement, Amendment and Cancellation
    Mon-Fri: 8am-4pm

    Unit Trust
    Mon-Fri: 8am-6pm
    Sat: 8am-1pm

    MPF Services
    Mon–Fri 8.30am–7.30pm
    Sat 8.30am–1pm

    Mortgage Advice Services
    Mon–Fri 9am – 8pm
    Sat 9am – 5pm

    Personal Loans
    Mon–Fri 9am – 10pm
    Sat 9am – 6pm

  • HSBC Premier Emergency Hotline (US number – call collect)
    English
    (1) 314 275 6781
    24 hours
    Mandarin
    (1) 314 275 6779
    24 hours
    Cantonese
    (1) 314 275 6775
    24 hours
  • Visa Platinum Customer Centre (toll free)
    Call collect
    (612) 9235 0260
    24 hours
    Australia
    1800 639607
    24 hours
    Austria
    0800 293 083
    24 hours
    Belgium
    0800 78464
    24 hours
    Brunei
    Access code 800 1111, followed by 866 765 9643
    24 hours
    Canada
    1 866 639 1910
    24 hours
    China-Northern Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
    10800 744 0083
    24 hours
    China-Southern Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan, and Zhejiang
    10800 440 0083
    24 hours
    Hungary
    06800 14351
    24 hours
    Denmark
    808 83413
    24 hours
    France
    0800 908852
    24 hours
    Germany
    0800 1822809
    24 hours
    Greece
    00800 4412 1091
    24 hours
    Hong Kong
    800 901 869
    24 hours
    India
    Access code 000 117, followed by 866 765 9643
    24 hours
    Indonesia
    001 803 44 1568
    24 hours
    Italy
    800 781 767
    24 hours
    Japan
    00531 44 0023
    24 hours
    Macau
    0800 706
    24 hours
    Malaysia
    1800 803006
    24 hours
    Netherlands
    0800 023 2963
    24 hours
    New Zealand
    0508 600100
    24 hours
    Philippines
    1800 14410014
    24 hours
    Portugal
    800 84 4035
    24 hours
    Singapore
    800 4481 249
    24 hours
    South Korea
    00368 440 0072
    24 hours
    Spain
    900 94 8965
    24 hours
    Sweden
    020 790941
    24 hours
    Switzerland
    0800 835270
    24 hours
    Taiwan
    0080 1 444 189
    24 hours
    Thailand
    001 800 441 1248
    24 hours
    UK
    0800 1695189
    24 hours
    USA
    1 866 765 9643
    24 hours
  • MasterCard Toll-free Hotlines
    Australia
    1 800 120 113
    24 hours
    Canada
    1 800 307 7309
    24 hours
    France
    0 800 90 1387
    24 hours
    Germany
    0800 819 1040
    24 hours
    Indonesia
    001 803 1 887 0623
    24 hours
    Japan
    00531 11 3886
    24 hours
    Malaysia
    1 800 804594
    24 hours
    New Zealand
    0800 44 9140
    24 hours
    Singapore
    800 110 0113
    24 hours
    Korea
    0079 811 887 0823
    24 hours
    Taiwan
    00801 10 3400
    24 hours
    Thailand
    001 800 11 887 0663
    24 hours
    United Kingdom
    0800 96 4767
    24 hours
    USA
    1 800 307 7309
    24 hours
    Countries not listed above (Call collect to USA)
    (1) 636 722 7111
    24 hours
  • Visa (HKD or USD) and Corporate Card toll-free hotlines
    Australia
    1 800 450 346
    24 hours
    Canada
    1 866 639 1911
    24 hours
    France
    0800 90 4349
    24 hours
    Germany
    0800 182 2891
    24 hours
    Indonesia
    001 803 44 1600
    24 hours
    Japan
    00531 44 0022
    24 hours
    Malaysia
    1 800 80 2997
    24 hours
    New Zealand
    0508 600300
    24 hours
    Singapore
    800 4481 250
    24 hours
    Korea
    00 308 44 0050
    24 hours
    Taiwan
    0080 1 444 123
    24 hours
    Thailand
    001 800 441 3485
    24 hours
    United Kingdom
    0800 1695189
    24 hours
    USA
    1 866 765 9644
    24 hours
    Countries not listed above
    - Call collect to Australia
    (61) 2 9251 370
    24 hours
    - Call collect to USA
    (1) 410 581 9994
    24 hours
    1Toll-free in that country
  • Insurance Application Hotline
    (852) 2233 3131

    Lines are open Mon-Fri 9am-8pm and Sat 9am-5pm

  • Life Insurance: HSBC Insurance Service Hotline
    (852) 2583 8000 - 24 hours
  • General Insurance: Insurance Service Hotline (AXA)
    (852) 2867 8678 - 24 hours

    The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.

  • 24-hour Emergency Assistance
    (852) 2862 0199

    Worldwide Emergency and Medical Helpline (Available for FirstCare and Outpatient Care)

    (852) 2528 9333

    Emergency Assistance Hotline (TravelSurance, AccidentSurance, HomeSurance, HospitalSurance, Refundable HospitalSurance, HSBC Premier Insurance, IncomeSurance, LivingSurance, Motor Insurance and Card Repayment Protection Plan)
    These services are provided by a third party service provider ("the Assistance Company") which is an independent contractor and is not an agent of AXA General Insurance Hong Kong Limited or The Hongkong and Shanghai Banking Corporation Limited ("HSBC"). AXA General Insurance Hong Kong Limited and HSBC shall make no representation, warranty or undertaking as to the availability of the Assistance Company's services and shall not be liable to the policyholder or the insured person or any other person in any respect of any loss, damage, expense, suit, action or legal proceeding suffered or incurred by any of them, whether directly or indirectly, arising from or in connection with the services provided or advice given by the Assistance Company or its agents, or the availability of such services.

  • Claims Hotlines
    (852) 2583 8000

    (852) 3418 4976 (fax)

    Individual Life Insurance 24 hours

    (852) 3070 5007

    (852) 2258 6221 (fax)

    Personal Medical Insurance (AXA) Mon-Fri: 9am – 5:30pm Sat: 9am – 1pm

    (852) 3070 5001

    (852) 2285 6222 (fax)

    Personal General Insurance (AXA) Mon-Fri: 9am – 5:30pm Sat: 9am – 1pm

    The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Commissioner of Insurance of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Companies Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. These hotlines are operated by AXA or its authorized representatives.

  • MPF
    (852) 3128 0128

    HSBC MPF Member Mon-Fri: 8:30am – 7:30pm Sat: 8:30am – 1pm

    (852) 2583 8033

    HSBC MPF Employer Mon-Fri: 8:30am – 7:30pm Sat: 8:30am – 1pm

  • Services and Sales
    Credit Card - Cash Instalment Plan
    (852) 2233 3051
    Mon-Fri: 9am – 8pm
    Sat: 9am – 5pm
    Credit Card - Interest-free Spending Instalment Plan
    (852) 2233 3052
    Mon-Fri: 9am – 8pm
    Sat: 9am – 5pm
    Financial Planning Services
    (852) 2233 3733
    Mon-Fri: 9am – 6pm
    Sat: 9am – 1pm
    FX Hotline (HSBC Premier and Advance customers only)
    (852) 2233 3002
    Mon-Fri: 9am – 6pm
    Insurance Application Hotline
    (852) 2233 3131
    Mon-Fri: 9am – 8pm
    Sat: 9am – 5pm
    Investment Products Enquiry
    (852) 2233 3733
    Mon-Fri: 9am – 6pm
    Sat: 9am – 1pm
    Mortgage Advice Services
    (852) 2748 8080
    Mon-Fri: 9am – 8pm
    Sat: 9am – 5pm
    Personal Loans
    (852) 2748 8080
    Mon-Fri: 9am – 10pm
    Sat: 9am – 6pm
    New Account Opening
    (852) 2233 3722
    Mon-Fri: 9am – 8pm
    Sat: 9am – 5pm

General Enquiries

 
HSBC Premier customers Call (852) 2233 3322
 
HSBC Advance customers Call (852) 2748 8333
&nbsp
Other customers Call (852) 2233 3000
 

HSBC Personal Internet Banking customers

Send a message through email messages in Personal Internet Banking.

Log on

WRITE TO US

General enquiries

GPO Box 64 Hong Kong

Complaints and feedback

The Hongkong and Shanghai Banking Corporation Limited
Customer Relations Department
PO Box 71169 Kowloon Central Post Office

MPF enquiries

HSBC Life (International) Limited
PO Box 73770 Kowloon Central Post Office

HSBC Personal Internet Banking customers

Send a message through Email messages in Personal Internet Banking.


Log on

We are committed to providing great customer service, and we value your feedback. If you have any complaints or feedback, please contact us.