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Log on options for Personal Internet Banking

We recognise how important online banking is to you, so we're giving you more options to log on securely.

Logging on to Personal Internet Banking is a two-stage process. You will need your username and memorable answer to log on in addition to either a password or a Security Code from your Security Device / Mobile Security Key.

 

Depending on which mode you choose to log on, the Personal Internet Banking services available to you will be different. Generally, the Security Device / Mobile Security Key log on mode is considered more secure and will give you access to all internet banking services.

Without Security Device / Mobile Security Key log on

To log on without Security Device / Mobile Security Key, you will need to enter your username, memorable answer and 3 random characters of your password.

For example, if your Password is Ab12Cd34 and you are asked to fill in the 4th, 6th and last characters, please fill '2' , 'd' & '4' in the input boxes.

How to register for without Security Device / Mobile Security Key log on mode

  1. Log on to Personal Internet Banking and select 'Log on & security settings' under 'My Profile' at the bottom of the page.
  2. Select 'change password' tab in 'Change personal security details'.
  3. Set up your password by following the instructions. An acknowledgement will be displayed when you have completed the set up successfully.

Services available under without Security Device / Mobile Security Key log on mode

Without Security Device / Mobile Security Key log on, you can access the following selected HSBC Internet Banking services:

 

Account information

  • eStatement and eAdvice
  • Transaction History
  • Real-time Account Balance

 

Banking Services

  • Transfers (Self-named)
  • Time Deposits
  • Mortgage Services
  • Transfers (To Registered Accounts)
  • Foreign Currency Exchange
  • MPF/ ORSO Services

 

Cards and loans services

  • Credit Card application
  • Personal Loan application

 

Insurance Services

  • Travel Insurance
  • Home Insurance
  • Helper Insurance
  • Fire Insurance
  • Accident Insurance
  • Hospital Insurance
  • Motor Insurance

Security Device / Mobile Security Key log on

To use your Security Device / Mobile Security Key to log on, you will need to enter your username, memorable answer and the Security Code generated on your Security Device / Mobile Security Key.

When you log on to Personal Internet Banking using your PIN-protected Security Device / Mobile Security Key, you can access ALL HSBC Internet Banking services. In addition to services available under the dual-password log on you will have access to the services listed below:

 

Personal details maintenance

  • eAlert service registration
  • eAlert modification
  • ATM/Credit Card PIN request
  • Update personal information
  • Send secure messages

 

Banking services

  • Account opening/upgrade
  • Cheque book ordering
  • Issue eCheque
  • autoPay set up / modification
  • Global View – add or remove country (for HSBC Premier and Advance only)
  • Global transfer (for HSBC Premier and Advance only)

 

Cards and loans services

  • Credit Card application
  • MasterCard® SecureCode™ / Verified by VISA registration
  • Credit card activation

 

Transaction signing1

  • Register new transfer accounts
  • Set-up/Increase daily transfer limit
  • Set-up/Increase transaction limit
  • Transfer (to non-registered accounts)
  • Bill payment

 

Investment Services

  • Investment Portfolio Overview
  • Stocks Trading (Hong Kong, U.S., China A shares)
  • Stocks Monthly Investment Plan
  • Securities Margin Trading
  • IPO Subscription / IPO Loan Application
  • Unit Trusts
  • Bonds / Certificates of Deposit
  • Unit Trust Monthly Investment Plan
  • Structured Products
  • Gold Trading

 

PIN Lock1

If you do not have a Security Device / Mobile Security Key you can apply for one at the "Service Requests" section after logging on with Dual-Password.