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Services for Special Education Needs

Banking products and services designed for customers with special education needs.

Easy, accessible banking at your own pace

We provide basic banking services, that are accessible and socially inclusive for all our customers, including those who may require special support or have specific needs. 

Your wellbeing is our priority


We work with local NGOs to raise awareness within HSBC and promote banking solutions that are easy and accessible, especially for customers with special needs.

Special schools

Our simple banking guide, designed together with Hong Chi Morninghope School, Tuen Mun, helps customers with basics such as how to operate their bank account.

Banking made easy and accessible for all

Products designed for all

Our products are designed to be socially inclusive, serving customers with different needs from all walks of life.

Branch support

Here are some of the facilities and services we offer at our branches to make banking easy and accessible for all our customers.

  • Hidden Disabilities Sunflower Lanyard
    We've adopted this globally recognised symbol at our branches to help and support our customers living with a hidden disability. Learn more
  • Community Care Counter
    We offer express counter service at some of our branches, with additional counters, or counters with seats to help you with your transactions and other services
  • Quiet corner
    We run a quiet corner at designated branches where you can discuss your financial needs and challenges with us in a meeting room or a cubicle, without distractions. Learn more

Mobile banking services

Bank flexibly at your own pace and manage your money stress-free with our mobile banking apps including the HSBC HK App.

  • HSBC HK Mobile Banking App - Lite Mode
    Simple grid view, essential functions, better chat and call support for your day-to-day banking needs
  • Budget
    Easily understand where your money is going with 'Budget', a personal financial management tool on the HSBC HK App

Get the support you need with everyday banking

  • If you would like to assign your trusted one to help manage your finance, a Power of Attorney would help.
  • Access your statements or advices via HSBC HK App or Online Banking anytime without any charges by signing up for HSBC eStatement or eAdvices.
  • Our all-in-one bank account brings you comprehensive digital wealth management tools and online banking services to help you manage your money.
  • With HSBC Online Banking, you can securely bank anywhere with an internet connection, on any device.

Everyday banking made easy

Learn to use banking services with the help of illustrations and overcome any problem you may encounter using the HSBC Simple Banking Guide. Plus, we've also got tips on money management to help you save and grow your wealth.

Financial Wellbeing

Learn this key first step in your personal finance journey.
Find out how to set a budget and cut cost.
Learn how you can tackle your debt and build a healthy credit score.
Discover how to make your money work harder for you.