Your home is more than just a place to stay. It’s at the heart of family life. So if a hazard such as fire or typhoon causes damage or loss to your home, our fire insurance is designed to ensure your home will be up and running again quickly. That way, things will be back to normal as soon as possible.
Claim online anytime. Or claim over the phone or at an HSBC branch.
Use our calculator to find out how much you’ll pay.
We will cover the cost of rebuilding your home in the event of damage from fire and lightning, explosion, flood, typhoon and storm damage, earthquake, landslide and subsidence.
In addition to the cover offered by our standard plan, your home will also be insured against damage caused by a wide range of other events. This includes faulty water tanks, apparatus and pipes, impacts from aircraft or vehicles (as long as it’s not your vehicle), riots and strikes, and malicious damage.
At HSBC, we know that priorities change. That’s why we give you the power to make changes to your helper insurance policy online anytime.
It's easy to:
• check or review your policy details
• change your payment instructions, including your premium payment account, payment method
You can also call our Insurance Service Hotline at (852)2867 8678.
Sometimes life doesn’t go according to plan and you’ll want to make an insurance claim as soon as possible.
You may submit a claim online anytime or call our claims hotline on (852) 2288 6808 should you require any help.
Make sure your house remains a family home even after you've gone. We'll repay your mortgage if you don't complete the term.
Look after the things you treasure most. Our home insurance can to suit your needs and fully guard you against the unexpected.
General Insurance products are applicable to HSBC accounts and credit card holders only.
The above information is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.
The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.
For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.