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HelperShield Insurance

Great cover for a valued employee

Protects you from your mandatory liabilities as an employer to your domestic helper under the Employees' Compensation Ordinance

It further offers you a peace of mind with other comprehensive coverages whenever you are an employer to  foreign domestic helper, local (part-time) domestic helper or postnatal care helper.

Key benefits

Employees' compensation

Cover up to HKD100 million per event for your employer's liability to the helper who is your employee under the Employees' Compensation Ordinance

Clinical expenses

Reimburse clinical expenses incurred by your foreign domestic helper, up to HKD300 per visit, one visit per day, and HKD3,000 per policy year (comprehensive plan)

Replacement expenses

Reimburse up to HKD5,000 for next foreign domestic helper replacement expense in events of foreign domestic helper's sudden leave, early termination of employment contract if happens 2 times or more per policy year and foreign domestic helper's negligence (comprehensive plan)

Emergency assistance

24-hour home assistance hotline services.

Limited time offer

Enjoy these offers when you apply for this plan for your employees:
- 2-year Foreign Domestic Helper Plan - 25% premium discount in perpetual and additional a Neoflam Casserole
- 1-year Foreign Domestic Helper Plan / Local (part-time) Domestic Helper Plan - 20% premium discount in perpetual
- Postnatal Care Helper Plan - 20% premium discount

Offer from 18 Mar 2024 to 17 May 2024 (both days inclusive)

T&Cs apply

Choose the type of helper you wish to cover

Cover for your local (part-time) domestic helper, postnatal care helper, or foreign domestic helper

Our HelperShield Insurance covers more than just employees' compensation to help you meet your obligations as an employer of a local (part-time) domestic helper, postnatal care helper, or foreign domestic helper.

Major exclusions

  • Any helper not in your immediate employment
  • Suicide and self-inflicted injuries
  • Routine or general medical check-ups
  • Pregnancy or its complications
  • Any treatment in connection with drugs or alcohol
  • HIV and any HIV related illness including AIDS
  • Applicable to Sections 2, 3, 4 and 8, any claim from the bodily injury, sickness or disease sustained before the policy inception date and incurred medical treatment within the 3 consecutive months before the policy inception date.  If no medical treatment is incurred on such bodily injury, sickness or disease within 3 consecutive months immediately after inception of the insured helper's insurance, benefits under these Sections shall subsequently become effective

For all exclusions, please refer to the policy wording.

How to apply



  • Hong Kong identity card holder
  • aged 18 or above
  • in Hong Kong SAR when applying for this insurance
  • enter into an employment contract with the helper 
  • paid premium by HSBC credit card (Visa/MasterCard) issued in Hong Kong

Ready to apply?

You will be directed to the AXA website to make your application.

Need to make a claim?

You can make a claim at any time—online, over the phone or at an HSBC branch.

Find out more

Please note that these FAQs are for reference only, and are not intended to be a complete description of the applicable terms and conditions. Please refer to the policy terms and conditions to understand all of the benefits and exclusions. In case of any inconsistencies between these FAQs and the policy terms and conditions, the terms of the policy terms and conditions shall prevail.

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General Insurance products are applicable to HSBC Account holders and HSBC credit card holders only.

The above information is intended as a general summary. Please refer to the policy wording for exact terms and conditions and details of the exclusions.

The above policy is underwritten by AXA General Insurance Hong Kong Limited ("AXA"), which is authorised and regulated by the Insurance Authority of the Hong Kong SAR. AXA will be responsible for providing your insurance coverage and handling claims under your policy. The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agency of AXA for distribution of general insurance products in the Hong Kong SAR. General insurance plans are products of AXA but not HSBC.

For monetary disputes arising between HSBC and you out of the selling process or processing of the related transaction by HSBC, HSBC will enter into a Financial Dispute Resolution Scheme process with you. On the other hand, for any disputes over the terms and conditions of your policy, AXA will resolve with you directly.