Top of main content
A woman is holding some documents and discussing with a man in suit at a meeting room. Image used for HSBC Branch Banking page.

Visit our Mobile Branch to enjoy convenient and easy self-service banking services

Benefits

  • Available at different locations from Monday to Saturday, easy banking even when you are at places away from our branches
  • Provide a wide range of self-service banking machines including Multifunction machine and Passbook update machine to manage accounts quickly and easily
  • With accessible facilities to create a more accessible banking environment
  • General Banking Officer will be there to provide account opening service and help you in the way we could

Find the nearest Mobile Branch, ATM, Express Banking facility or counter service. Enter your location and service type and select the symbol to see opening hours and contact details.

Opening hours and locations
Location
Servicing day1
Servicing hours
Service timetable
Shatin Pass Estate, Wong Tai Sin
(near Shun Tin House) and Tsz Lok Estate, Tsz Wan Shan (near Lok Wong House)
Alternate Monday 9.00 am – 5.00 pm
From 30 Mar 2020 to 28 Dec 2020  
Kwai Luen Estate, Kwai Tsing
(near Luen Yan House)
Every Monday    
Wing Cheong Estate, Sham Shui Po
(near Wing Chun House)
Every Monday    
Shin Ming Estate, Tiu Keng Leng
(near Shin Chi House)
Every Tuesday 9.00 am – 5.00 pm
 
Cheung Ching Estate, Tsing Yi
(near Ching Pak House)
Every Tuesday    
Tai Hang Tung Estate, Sham Shui Po
(near Tung Yi House)
Every Tuesday    
Mei Tung Estate, Wong Tai Sin
(near Mei Yan House)
Every Wednesday 9.00 am – 5.00 pm
 
Yan On Estate, Shatin
(near Yan Yuet House)
Every Wednesday    

Shek Pai Wan Estate, Aberdeen

(near Central Plaza)

Every Wednesday    
Lam Tin Estate, Kwun Tong
(near Lam Tai House)
Every Thursday 9.00 am – 5.00 pm
 
Tin Heng Estate, Tin Shui Wai
(near Heng Kin House)
Every Thursday    
Hing Wah II Estate, Chai Wan
(near On Hing House)
Every Thursday    
Lei Yue Mun Estate, Kwun Tong
(near Lei Hing House)
Every Friday 9.00 am – 5.00 pm
 
Ching Ho Estate, Sheung Shui
(near Ching Yu House)
Every Friday    
Hoi Lai Estate, Sham Shui Po
(near Hoi Kin House)
Every Friday    
Tung Wui Estate, Wong Tai Sin
(near Wui Yan House)
Every Saturday 9.00 am – 1.00 pm
 
Cheung Shan Estate, Tsuen Wan
(near Sau Shan House)
Every Saturday    
Lai Yiu Estate, Kwai Chung
(near Fu Yiu House)
Every Saturday    
Opening hours and locations
Location
Shatin Pass Estate, Wong Tai Sin
(near Shun Tin House) and Tsz Lok Estate, Tsz Wan Shan (near Lok Wong House)
Servicing day1
Alternate Monday
Servicing hours
9.00 am – 5.00 pm
Service timetable From 30 Mar 2020 to 28 Dec 2020  
Location
Kwai Luen Estate, Kwai Tsing
(near Luen Yan House)
Servicing day1
Every Monday
Servicing hours
 
Service timetable  
Location
Wing Cheong Estate, Sham Shui Po
(near Wing Chun House)
Servicing day1
Every Monday
Servicing hours
 
Service timetable  
Location
Shin Ming Estate, Tiu Keng Leng
(near Shin Chi House)
Servicing day1
Every Tuesday
Servicing hours
9.00 am – 5.00 pm
Service timetable  
Location
Cheung Ching Estate, Tsing Yi
(near Ching Pak House)
Servicing day1
Every Tuesday
Servicing hours
 
Service timetable  
Location
Tai Hang Tung Estate, Sham Shui Po
(near Tung Yi House)
Servicing day1
Every Tuesday
Servicing hours
 
Service timetable  
Location
Mei Tung Estate, Wong Tai Sin
(near Mei Yan House)
Servicing day1
Every Wednesday
Servicing hours
9.00 am – 5.00 pm
Service timetable  
Location
Yan On Estate, Shatin
(near Yan Yuet House)
Servicing day1
Every Wednesday
Servicing hours
 
Service timetable  
Location

Shek Pai Wan Estate, Aberdeen

(near Central Plaza)

Servicing day1
Every Wednesday
Servicing hours
 
Service timetable  
Location
Lam Tin Estate, Kwun Tong
(near Lam Tai House)
Servicing day1
Every Thursday
Servicing hours
9.00 am – 5.00 pm
Service timetable  
Location
Tin Heng Estate, Tin Shui Wai
(near Heng Kin House)
Servicing day1
Every Thursday
Servicing hours
 
Service timetable  
Location
Hing Wah II Estate, Chai Wan
(near On Hing House)
Servicing day1
Every Thursday
Servicing hours
 
Service timetable  
Location
Lei Yue Mun Estate, Kwun Tong
(near Lei Hing House)
Servicing day1
Every Friday
Servicing hours
9.00 am – 5.00 pm
Service timetable  
Location
Ching Ho Estate, Sheung Shui
(near Ching Yu House)
Servicing day1
Every Friday
Servicing hours
 
Service timetable  
Location
Hoi Lai Estate, Sham Shui Po
(near Hoi Kin House)
Servicing day1
Every Friday
Servicing hours
 
Service timetable  
Location
Tung Wui Estate, Wong Tai Sin
(near Wui Yan House)
Servicing day1
Every Saturday
Servicing hours
9.00 am – 1.00 pm
Service timetable  
Location
Cheung Shan Estate, Tsuen Wan
(near Sau Shan House)
Servicing day1
Every Saturday
Servicing hours
 
Service timetable  
Location
Lai Yiu Estate, Kwai Chung
(near Fu Yiu House)
Servicing day1
Every Saturday
Servicing hours
 
Service timetable  

1No service on public holidays or when typhoon signal No. 8 (or above) is hoisted.

Scope of Services

Regular Scope of Services

  • Buy single trip travel insurance
  • Redraw personal instalment loan
  • Withdraw cash (HKD and RMB)
  • Transfer
  • Account enquiry
  • Account opening
  • Credit card account enquiry
  • Credit card repayment
  • Cash advance
  • Bill payment
  • Charity donation
  • Change PIN
  • Request account statement
  • Request cheque book
  • Reset phone banking PIN
  • Activate phone banking
  • MPF account enquiry
  • Change language
  • Close account
  • Deposit
  • Set overseas withdrawal limit (including cash advance)
  • Cash deposit
  • Cheque deposit
  • Passbook update

Multifunction Machine

These perform the same functions as an ATM and cash deposit machine combined, with the exception of the envelope deposit service.

 

Automated Teller Machines (ATM):

  • Manage up to three HSBC accounts on one card; transfer up to the available balance of these accounts
  • Withdraw up to HKD80,000 per day. Please click here [PDF] for more information.
  • To strengthen security controls for ATM services, the overseas ATM daily withdrawal limit (including cash advance) is pre-set to zero.
  • Withdraw up to HKD10,000 per day on credit card (cash advance) or up to your credit limit, whichever is lower
  • Up to HKD400,000 daily transfer limit1 to non-registered accounts
  • The daily limit for Payment by Phone Service (PPS) is HKD100,000 per card
  • The daily limit for Purchase via EPS or UnionPay is HKD50,000 per card
  • A shortcut of HKD cash withdrawal function² is available for you to withdraw the same amount of cash from the same debit account as in the most recent HKD withdrawal transaction

1The maximum daily transfer limit is HKD400,000. This limit is shared by all the available channels (the respective maximum sub-limit for local ATM and Personal Internet Banking is HKD400,000, and for overseas ATM and phone banking is HKD50,000. Please click here [PDF] for more information).

²It is only applicable to local HSBC personal ATM cards and credit cards (linked with more than one personal accounts) and available at all local HSBC ATMs.

 

Cash deposit machines:

  • Deposit up to 100 notes each transaction
  • Daily maximum deposit HKD100,000
  • Accepts denominations of HKD100, HKD500 and HKD1,000
  • Real time credit to bank account
  • No PIN required
  • Verifies account number and amount before confirming transaction

Passbook Update Machine

  • Update HKD or CombiNations savings accounts passbooks.

Special Arrangement

Banking services during extreme weather conditions

 
Monday to Friday1 Saturday1 Arrangement2
Typhoon signal No. 8 (or above) is hoisted before bank opening and remains in effect by 12 noon Typhoon signal No. 8 (or above) is hoisted before bank opening and remains in effect by 9 am Bank will close on that day
Typhoon signal No. 8 is lowered before or at 12 noon Typhoon signal No. 8 is lowered before or at 9 am Bank will re-open two hours after typhoon signal No. 8 is lowered and weather conditions permit
Typhoon signal No. 8 (or above) is hoisted during working hours and after 12 noon Typhoon signal No. 8 (or above) is hoisted during working hours and after 9 am Bank will close for the rest of the day
Black Rainstorm Warning is issued before bank opening Bank will close and re-open two hours after Black Rainstorm Warning is cancelled and weather conditions permit
Black Rainstorm Warning is issued during working hours Bank will stay open where weather conditions permit

 

 

1Except public holidays

2Refer to “Important Notices" on the Homepage for further update

 

 

If you want to enquire about the availability of our Mobile Branch,

  • You can refer to “Important Notices" on the Homepage for any scheduled maintenance or unexpected service disruption;
  • You can call below customer service hotlines:

 

User Guides

ATM cards

Gives you access to a range of self-service machines 24 hours a day including services such as withdrawing cash, checking balances, transferring funds, resetting PINs and requesting statements.

Additional Resources

 

Learn how to keep your cards and cash safe from fraud and theft.

ATM PIN generator

Generate or reset a PIN with the instant PIN generator handset.

 

Find renminbi ATMs including the address and operating hours