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Young businessman holding a pen standing in office; image used for the HSBC Money Worries page

Money worries?

Get the right support to help overcome your financial difficulties

Losing your job or being told to take leave with no pay could be one of the biggest challenges of your life, especially if you are the family breadwinner. 

It can leave you asking yourself difficult questions, such as: "How will I pay my mortgage? How will my family cope? How soon will I be able to find a new job?"

HSBC is here to support you at times like this. You can talk to us about your concerns and needs. 

Let us help you find a solution

We’re committed to helping you overcome any financial difficulties that you may be experiencing, whether it’s reduced income, an illness, a death in the family or any other personal reasons.

Our dedicated Debt Workout Unit specialists will work directly with you, to provide personalised advice and design a tailored repayment plan to meet your needs. With this approach, we've helped thousands of customers to repay their debts more comfortably.

Contact us


+852 2269 2444
9am - 5.30pm, Monday - Friday


HSBC Collection Services 
5/F, Tower 2 & 3,
HSBC Centre
1 Sham Mong Road,
Kowloon, Hong Kong

How can we help?

If you are struggling with mounting debts, we can help you review your financial commitments. The first step is looking at practical steps you can take to reduce your spending.

Together, we'll look at where you can reduce your non-essential expenses. This could include things like cigarettes, entertainment, clothing and luxury items.

It's never easy to cut back on things that make us happy, but it's important not to default payment on essential items such as your mortgage, utility bills or medical insurance premiums. If you fail to make these payments, they'll cause a much bigger, often immediate impact to your basic living. It's essential to protect your housing, water and electricity supply, medical coverage, and safeguard them from any possible legal action taken by your creditors.

If you think you might not be able to make your monthly credit card, loan or overdraft repayments, or have already missed a payment, contact us as soon as possible. We are here to discuss your options with you to find a suitable solution given your particular financial circumstances. There might even be special payment options considering the current economic environment. 

How to get help?

Call us at +852 2269 2444

9am - 5.30pm, Monday - Friday.

You can send us a message by:

     5/F, Tower 2 & 3, HSBC Centre

     1 Sham Mong Road, Kowloon

     Hong Kong

To help us understand your current financial situation, briefly let us know the reason(s) for financial difficulties.

How long will the process take?

We know you're probably under stress, so our staff will try to provide you with the right solution as soon as possible. This could take a week or a month, if we need to contact other financial institutions on your behalf, or if you're not able to provide all the required documents.

We will keep you updated of progress and stop any other debt recovery action while you work with our Debt Workout specialist.

The earlier you contact us the sooner we can start helping you

Will it cost me anything?

No, there are no administration fees for any service provided by our Debt Workout Unit. They are there to help you to comfortably repay your debts.

Important information

Registration with Credit Reference Agency

It is an industry requirement that the details of any form of debt restructuring have to be registered with the Credit Reference Agency, TransUnion Limited. This may adversely impact your ability to obtain credit both from ourselves and from other credit providers in Hong Kong.

If your account becomes overdue by more than 60 days at any time during the repayment period of the restructured loan, records of your default history will be retained there for a period of 5 years after final settlement. However if payments are kept up to date it may be possible to remove the record shortly after full and final settlement of the restructured loan.


Closure of all existing HSBC unsecured credit facility accounts

If debt restructuring is the agreed option, all your HSBC accounts with credit facilities, such as credit cards, overdrafts and loans will be closed. Any auto-payment services (e.g. Insurance, utility bill, Octopus & Payment by Phone Service etc.) paid through these accounts will need to be stopped and alternative arrangements made. Any unredeemed credit card RewardCash will be forfeited upon the closing of your credit card accounts.

Once we have a better understanding of your financial circumstances, we can provide more information on this process.

Any existing current or savings account can remain open as a repayment account. Other products and services such as MPF and insurance will not be affected. 


Debt Relief Plan

For more information about the Debt Relief Plan and how it can help you to manage your finances, please read the Consumer guide.

You can also find useful information in the Financial Health Leaflet.