Top of main content
A man is calling to call centre agent for assistance ; image used for HSBC Live Share page.

Live Share

Get a real-time demonstration using screen sharing with Live Share!

Live Share is a brand-new feature that lets you share your screen securely with an HSBC customer service officer and solve Online Banking problems together.

What are the benefits?

A laptop icon

Share the problem you see

As showing something is easier than explaining, Live Share makes it easy to instantly resolve your problems.

A cup icon

Easy to use

There’s no setup required – just call our customer service officers and they’ll get you started.

A lock icon

You’re in control

Live Share gives you total control by only letting our customer service officers see what you want them to see while sharing your screen.

How to use Live Share

To find out how it works, watch our short video

Our customer service officers will guide you through the following steps each time you use Live Share:

1. Choose the “Help and support” menu at the bottom of our webpage and click “Live Share”

Choose the Live share option under 'help and support'

2. Follow the instructions to call a customer service officer, enter the Live Share session ID they give you then select “Continue”

follow the instructions to call an officer

3. Read and accept the “Terms and Conditions” and click “Continue”

read and accept the terms and conditions and then click continue

4. A red frame will surround the relevant area of your screen once co-browsing is enabled

A red frame is shown around the area of your screen where co-browsing is enabled