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HSBC Advance

Frequently asked questions (FAQs)

What are the benefits of HSBC Advance?

We have a range of benefits for our HSBC Advance customers:

Fast access, more control

As an HSBC Advance customer, you can do your day-to-day banking any time of the day or night. Secure Internet and mobile banking keeps you in control of your money, wherever you are in the world. You'll also enjoy round-the-clock phone banking support, exclusive credit cards, ATM card and real-time international fund transfer.

Online and on your side

Whether you're trying to manage your wealth or are making big plans for the future, our online tools are there to help. These tools make it easy to plan for your investment and keep abreast the latest market information.

Individual expertise and support

No matter how good you are with money, there will be times when you want support. That's why our team of financial experts are more than happy to talk with you in person or over the phone. We'll support you in whatever ways we can to achieve your goals to different life stages.

Preferential rates and rewards

You'll get localised offers and rewards that we chose for you as well as discounted rates that we're sure you'll enjoy. So you can do more with your money to realise your financial goals.

 

What are the exclusive privileges of an HSBC Advance Visa Platinum card?

You can enjoy the following privileges including:

  • Perpetual annual fee waiver for both primary and additional HSBC Advance Visa Platinum Cards
  • Exclusive year-round dining discounts at renowned hotels and restaurants around the world
  • Year-round discount on luxury fashion brands and accessories at leading stores
  • Best-in-class rewards programme
  • Merchant offers and exclusive discounts at local chains offered by private label cards
  • Wide range of privileges in more than 160 countries worldwide, under the home&Away programme

 

How do I apply for HSBC Advance?

If you are an existing HSBC customer, you can apply online for HSBC Advance

For new HSBC customers, you can visit any HSBC branch; or book an appointment with us.

 

What documents do I need to open an HSBC Advance Account?

If you are already an HSBC customer, you can join HSBC Advance online.

If you are a new customer, you will need:

  • Your Hong Kong ID Card
  • Proof of address - for example, a bank statement or utility bill

 

What do I need to be eligible for HSBC Advance?

HSBC Advance is free if you maintain a Total Relationship Balance of HKD200,000 or more. This includes:

  • Deposits
  • Investments
  • Utilised credit facilities
  • Life insurance with savings or investment component
  • HSBC MPF balances
  • HSBC ORSO Defined Contribution Scheme balances administered by HSBC Life (International) Limited

If your Total Relationship Balance drops below HKD200,000, we will charge a fee of HKD120 based on your average Total Relationship Balance over the past three months.

 

How long does it take to register for HSBC Advance through Personal Internet Banking?

Once you register, an integrated account will be available immediately for your use if your application is submitted within the online business hours -- Mondays to Fridays 8.30 am-7.00 pm, Saturdays 8.30am-4.00 pm, including the Investment Services account if you have applied for it simultaneously. 

If you submit after business hours or on public holidays, your application will be processed on the next working day at 8.30 am and, under normal circumstances, your HSBC Advance will be in operation before 10.00 am on the same day.

 

I'm an existing HSBC customer. Am I eligible therefore to register for HSBC Advance through Personal Internet Banking?

Yes, you are welcome to register for HSBC Advance online in your sole name if:

  • you have a sole-named personal bank account with HSBC (credit cards and safe deposit boxes are excluded) and
  • you have a total relationship balance of HKD200,000 or above

 

Can I register for HSBC Advance in joint names through Personal Internet Banking?

You are welcome to visit any branch of HSBC if you wish to open a joint-name account. You cannot register for HSBC Advance account in joint names online as the logon represents your sole identity.

 

Is there any additional fee for registering for HSBC Advance through Personal Internet Banking?

No, there is no additional fee for registering for HSBC Advance online. Only the normal service charges apply.

 

Can I access my HSBC Advance when I am overseas?

Yes. Once you have successfully registered for HSBC Advance online, the system will automatically add this to your account list with HSBC under our Personal Internet Banking system. This means you can manage your finances online with ease - any time and anywhere in the world, as long as you have an internet connection.

 

Is there any difference in service if I register for HSBC Advance at a branch or through Personal Internet Banking?

No. Please rest assured that service provision will be the same, regardless of the account opening channel.

 

Do I need to pay any fee or charge if I apply for the secured credit facility but do not use this service?

There is no additional service fee for your secured credit facility. Charges will only be incurred if you have used the secured credit line; interest is calculated daily based on the amount used and is applied monthly to the account.

 

Can I switch the autoPay instructions from my passbook account to this new HSBC Advance?

You can switch your autoPay instruction through HSBC Personal Internet Banking. You should first delete the autoPay instruction from your existing passbook account and then set it up again in your new HSBC Advance. Upon logging on, select the 'Banking' tab and select ' autoPay '. Select the 'Existing instruction(s)' tab, which shows your existing autoPay instruction(s) in all of your accounts with HSBC. 

Select the 'Delete' button to delete the specific autoPay instruction from your passbook account.

Next, set up the same autoPay instruction under your new HSBC Advance.

Alternatively, you can visit any branch of HSBC and the staff will handle your instructions on the spot.

Please notify the recipient (the party to whom you authorise us to make a payment) about the changes.

 

Will I receive a confirmation letter/email when my registration for HSBC Advance is successful?

If you submit the account opening application within the online business hours -- Mondays to Fridays, 8.30 am-7.00 pm, Saturdays 8.30am-4.00 pm, you will be notified immediately on the status of the application in the Acknowledgement page. Therefore, no confirmation letter/email will be sent to you again. If you submit the account opening application after online business hours, you will receive an email notification on the next working day following your account application.

 

When can I operate my HSBC Advance account after it is opened online?

You can operate immediately, but foreign exchange and time deposit will only be available on the next working days.

 

Do I need to bring along any documents to collect the account pack?

Yes, when you collect the account pack, you are required to bring along an up-to-date identification document and present this to the selected branch of HSBC for verification. The welcome pack contains an ATM card and PIN, phone banking PIN and cheque book The bank reserves the right to request a cop of your identification document if it is deemed necessary.

 

If I am temporarily not able to collect the HSBC Advance account pack (including the User's Guide, cheque book, ATM card and PIN, as well as phone banking PIN) from my selected branch of HSBC, how long will the bank keep the account pack at the branch?

HSBC recommends that you collect the account pack as soon as you can, since the account pack can provide you with detailed information about the product you have registered for, and also the account tools to enable you to access the new account via multiple channels. If you cannot visit your selected branch of HSBC to collect the account pack within a reasonable period, say, four weeks, please call the branch concerned to make special arrangements.

 

How will I know if my application for an HSBC Advance Visa Platinum Card is successful?

If your application is successful, a letter will be sent to you for card collection.

 

How can I check the status of my credit card application?

Please mark down a reference number displayed on screen after you have submitted your application. You may call HSBC Advance Hotline on (852) 2748 8333 and quote the reference number to check your application status.