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Banking with mental health struggles and financial stress

Explore our range of services available to support you.


Did you know mental health and financial stress are sometimes linked with one another? If you feel your financial situation is impacting your mental health, you're not alone. Around the world and in Hong Kong, money worries are one of the top causes of stress1.

According to research from a local NGO2, 6 in 10 adults in Hong Kong experience poor mental health. Even if we're not living with any mental health conditions, we have all experienced some stress during the COVID-19 pandemic. If you're concerned your mental health is impacting the way you manage your money, we have a range of services available to support you.

Signs you may be struggling:

  • you feel anxious when checking your bank statements or account balance
  • you're worried about not being able to pay bills, or do not wish to open letters from the bank  
  • your sleep is disturbed because you're thinking about your finances
  • you feel low and anxious, or feel like there's no way forward due to your financial situation
  • you feel guilty after spending money, or spend an unreasonable amount of money on unnecessary things

If you're struggling with challenges similar to those above, we encourage you to contact a healthcare professional who can help.

Learn where to seek professional support

How we can help

Authorise someone to monitor your account

If you want help from a trusted person like a family member or close friend to monitor your finances, you can appoint one of them to become your attorney. We have tailored an authorisation letter to allow customers with mental health challenges to authorise a trusted person to monitor their account whilst maintaining their financial autonomy.

The attorney will be able to:

  • view your account balance and transaction records at designated branches

  • explore with us forbearance treatment3 or restructuring / rescheduling of your debts

  • cancel any credit cards/loan facilities we offered to you

  • be notified when you apply for a new credit card/loan facility

  • attend to all other necessary matters in connection with the above including signing any form, receipt and other documents on your behalf

Please note the attorney cannot perform actions such as making payments, withdrawing cash and issuing cheques on your behalf. For details, please refer to 'Mental Wellbeing Programme – Points to Note for Customer and Attorney'.

To appoint an attorney, you can go to a designated branch and sign a tailored authorisation letter with the authorised person. 

Hidden Disabilities Sunflower Lanyard Scheme

Hidden Disabilities Sunflower Lanyard

HSBC HK has adopted the Hidden Disabilities Sunflower Lanyard to help support and raise awareness of customers and colleagues who are living with a hidden disability. The Hidden Disabilities Sunflower is a globally recognised symbol that helps people with hidden disabilities navigate public spaces. Following the successful launch at HSBC UK, we are extending this to Hong Kong to support customers with hidden disabilities including mental health conditions.

Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you – including our staff – that you may need extra support or a little more time. If you or someone you know has a hidden disability and would like a lanyard, you can collect one for free from any of our designated branches and our partnering NGOs.

Learn more about the Hidden Disabilities Sunflower Lanyard.

Quiet corner at designated branches

If you need to talk to someone about your financial challenges, you can visit our designated branches. All designated branches run a quiet corner where you can discuss your needs with us. Please refer to our list of designated branches and their addresses

At these designated branches, Community Care Ambassadors who have received basic training in mental health awareness can offer appropriate assistance.

Limit your credit card spending

Temporarily block your card

If you want to limit your spending, you can temporarily freeze your cards. This is originally a service designed for lost cards, but you can make use of it to keep your spending at bay too.

Request for a lower credit limit

To encourage yourself to spend less, you can request a lower credit limit for your credit cards.

Opt out of receiving marketing news/updates

Want to stay away from credit card and loan offers and promotions? You can do so by opting out of receiving our marketing communications.

Fee waivers

If you need support in managing your finances due to mental health challenges, upon your application, we may consider waiving our charges for items including:

  • paper statements for bank accounts
  • late charges for credit cards and loan facilities

We will ask you and the relevant NGO to provide a referral letter to support the application. HSBC will have the final decision on whether or not to approve the application.

Contact us

Find the most convenient location where we can help you. 

Partnering NGOs / Organisations

Lead partnering NGO

Supporting NGOs

Partnering organisation

Other ways we can support

 

Track your spending and receive personal insights on how to manage your money, directly from the HSBC HK App.

 

If you experience anxiety or memory difficulties, you can use Voice ID so we can verify your identity without the need to enter a PIN.

 

Do you have questions but find it difficult to speak on the phone or in person? You can chat with us on our website, HSBC Online Banking and the HSBC HK App. 

 

If you are having challenges with paying off your debts, you can reach out to us to talk about your concerns and needs. 

Frequently asked questions (FAQs)

Remarks:

  1. Gfk.com (2015). Major causes of stress
  2. Mind HK (2019). World Mental Health Day #HowOkayAreYouCampaign
  3. Forbearance treatment may include payment suspension, interest fee waiver and breathing space for short-term treatment, and loan restructure, multi-part settlement, alternative payment plan, and/or reduced payment plan for long-term treatment.
  4. The NGO referral letter should clearly state your full name and HKID number.