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Account administration

The processing time of MPF services provided under HSBC MPF schemes is to be achieved under normal circumstances only. It's subject to the receipt of valid forms/information/instructions and relevant payments (if any) by The Hongkong and Shanghai Banking Corporation Limited ("the administrator") and/ or HSBC Provident Fund Trustee (Hong Kong) Limited ("the trustee"). There may, however, be occasions when the Service Processing Time cannot be met due to circumstances that are unanticipated and beyond our control.

The MPF information provided on this website is for reference only and may be subject to change without notice. No liability is accepted for any loss or damage arising from any reliance upon the information presented here.

Trustee

HSBC Provident Fund Trustee (Hong Kong) Limited

Administrator

The Hongkong and Shanghai Banking Corporation Limited

Account administration - Change of investment allocation of existing account balance
Change of investment allocation of existing account balance
HSBC Mandatory Provident Fund - SuperTrust Plus HSBC Mandatory Provident Fund - ValueChice
Method of the change - Rebalancing
   
Method of the change - Fund switching

 

(Through website and by mail only)

 

(Through website and by mail only)

By mail - Number of free changes (per calendar year / per scheme year)
Unlimited
Unlimited
By mail - Date of fund price for fund dealing1
Within 5 working days after the date of receipt of the completed instruction
Within 5 working days after the date of receipt of the completed instruction
By mail - Required time to complete (after the date of receipt of completed instruction)2
Within 5 working days
Within 5 working days
Through website - Number of free changes (per calendar year / per scheme year)
Unlimited
Unlimited
Through website - Cut-off time3
4pm
4pm
Through website - Date of fund price for fund dealing1
Date of receipt of the completed instruction
Date of receipt of the completed instruction
Through website - Required time to complete (after the date of receipt of completed instruction)4
Within 2 working days
Within 2 working days
Through Interactive Voice Response System (IVRS) -Number of free changes (per calendar year / per scheme year) Unlimited
Unlimited
Through the interactive voice response system (IVRS) - Cut-off time3
4pm
4pm
Through the interactive voice response system (IVRS) - Date of fund price for fund dealing1
Date of receipt of the completed instruction
Date of receipt of the completed instruction
Through the interactive voice response system (IVRS) - Required time to complete (after the date of receipt of completed instruction)4
Within 2 working days Within 2 working days
Confirmation Statement for Change of Investment Allocation    
Account administration - Change of investment allocation of existing account balance
Change of investment allocation of existing account balance
Method of the change - Rebalancing
HSBC Mandatory Provident Fund - SuperTrust Plus  
HSBC Mandatory Provident Fund - ValueChice  
Change of investment allocation of existing account balance
Method of the change - Fund switching
HSBC Mandatory Provident Fund - SuperTrust Plus

 

(Through website and by mail only)

HSBC Mandatory Provident Fund - ValueChice

 

(Through website and by mail only)

Change of investment allocation of existing account balance
By mail - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Change of investment allocation of existing account balance
By mail - Date of fund price for fund dealing1
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days after the date of receipt of the completed instruction
HSBC Mandatory Provident Fund - ValueChice Within 5 working days after the date of receipt of the completed instruction
Change of investment allocation of existing account balance
By mail - Required time to complete (after the date of receipt of completed instruction)2
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
Change of investment allocation of existing account balance
Through website - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Change of investment allocation of existing account balance
Through website - Cut-off time3
HSBC Mandatory Provident Fund - SuperTrust Plus 4pm
HSBC Mandatory Provident Fund - ValueChice 4pm
Change of investment allocation of existing account balance
Through website - Date of fund price for fund dealing1
HSBC Mandatory Provident Fund - SuperTrust Plus Date of receipt of the completed instruction
HSBC Mandatory Provident Fund - ValueChice Date of receipt of the completed instruction
Change of investment allocation of existing account balance
Through website - Required time to complete (after the date of receipt of completed instruction)4
HSBC Mandatory Provident Fund - SuperTrust Plus Within 2 working days
HSBC Mandatory Provident Fund - ValueChice Within 2 working days
Change of investment allocation of existing account balance
Through Interactive Voice Response System (IVRS) -Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Change of investment allocation of existing account balance
Through the interactive voice response system (IVRS) - Cut-off time3
HSBC Mandatory Provident Fund - SuperTrust Plus 4pm
HSBC Mandatory Provident Fund - ValueChice 4pm
Change of investment allocation of existing account balance
Through the interactive voice response system (IVRS) - Date of fund price for fund dealing1
HSBC Mandatory Provident Fund - SuperTrust Plus Date of receipt of the completed instruction
HSBC Mandatory Provident Fund - ValueChice Date of receipt of the completed instruction
Change of investment allocation of existing account balance
Through the interactive voice response system (IVRS) - Required time to complete (after the date of receipt of completed instruction)4
HSBC Mandatory Provident Fund - SuperTrust Plus Within 2 working days
HSBC Mandatory Provident Fund - ValueChice Within 2 working days
Change of investment allocation of existing account balance
Confirmation Statement for Change of Investment Allocation
HSBC Mandatory Provident Fund - SuperTrust Plus  
HSBC Mandatory Provident Fund - ValueChice  

Account administration - Change of investment mandate of future contributions

Change of investment mandate of future contributions
HSBC Mandatory Provident Fund - SuperTrust Plus HSBC Mandatory Provident Fund - ValueChice
By mail - Number of free changes (per calendar year / per scheme year)
Unlimited
Unlimited
By mail - Required time to complete5
Within 5 working days after the date of receipt of the completed instruction
Within 5 working days after the date of receipt of the completed instruction
Through website - Number of free changes (per calendar year / per scheme year) Unlimited
Unlimited
Through website - Cut-off time3
4pm
4pm
Through website - Required time to complete6
Within 1 working day after the date of receipt of the completed instruction
Within 1 working day after the date of receipt of the completed instruction
Through Interactive Voice Response System (IVRS) - Number of free changes (per calender year / per scheme year) Unlimited
Unlimited
Through Interactive Voice Response System (IVRS) - Cut-off time3
4pm
4pm
Through Interactive Voice Response System (IVRS) - Required time to complete6
Within 1 working day after the date of receipt of the completed instruction
Within 1 working day after the date of receipt of the completed instruction
Confirmation Statement for Change of Investment Mandate    

Account administration - Change of investment mandate of future contributions

Change of investment mandate of future contributions
By mail - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Change of investment mandate of future contributions
By mail - Required time to complete5
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days after the date of receipt of the completed instruction
HSBC Mandatory Provident Fund - ValueChice Within 5 working days after the date of receipt of the completed instruction
Change of investment mandate of future contributions
Through website - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Change of investment mandate of future contributions
Through website - Cut-off time3
HSBC Mandatory Provident Fund - SuperTrust Plus 4pm
HSBC Mandatory Provident Fund - ValueChice 4pm
Change of investment mandate of future contributions
Through website - Required time to complete6
HSBC Mandatory Provident Fund - SuperTrust Plus Within 1 working day after the date of receipt of the completed instruction
HSBC Mandatory Provident Fund - ValueChice Within 1 working day after the date of receipt of the completed instruction
Change of investment mandate of future contributions
Through Interactive Voice Response System (IVRS) - Number of free changes (per calender year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Change of investment mandate of future contributions
Through Interactive Voice Response System (IVRS) - Cut-off time3
HSBC Mandatory Provident Fund - SuperTrust Plus 4pm
HSBC Mandatory Provident Fund - ValueChice 4pm
Change of investment mandate of future contributions
Through Interactive Voice Response System (IVRS) - Required time to complete6
HSBC Mandatory Provident Fund - SuperTrust Plus Within 1 working day after the date of receipt of the completed instruction
HSBC Mandatory Provident Fund - ValueChice Within 1 working day after the date of receipt of the completed instruction
Change of investment mandate of future contributions
Confirmation Statement for Change of Investment Mandate
HSBC Mandatory Provident Fund - SuperTrust Plus  
HSBC Mandatory Provident Fund - ValueChice  

Account administration - Contribution allocation

Contribution allocation HSBC Mandatory Provident Fund - SuperTrust Plus HSBC Mandatory Provident Fund - ValueChice
Required time to complete (after the date of receipt of required documents) - Employer pays by cheque7
Within 7 working days
Within 7 working days
Required time to complete (after the date of receipt of required documents) - Employer pays by Direct Debit Method8
Within 8 working days
Within 8 working days
Required time to complete (after the date of receipt of required documents) - Employer pays by Telegraphic/Bank Transfer9
Within 6 working days
Within 6 working days

Account administration - Contribution allocation

Contribution allocation Required time to complete (after the date of receipt of required documents) - Employer pays by cheque7
HSBC Mandatory Provident Fund - SuperTrust Plus Within 7 working days
HSBC Mandatory Provident Fund - ValueChice Within 7 working days
Contribution allocation Required time to complete (after the date of receipt of required documents) - Employer pays by Direct Debit Method8
HSBC Mandatory Provident Fund - SuperTrust Plus Within 8 working days
HSBC Mandatory Provident Fund - ValueChice Within 8 working days
Contribution allocation Required time to complete (after the date of receipt of required documents) - Employer pays by Telegraphic/Bank Transfer9
HSBC Mandatory Provident Fund - SuperTrust Plus Within 6 working days
HSBC Mandatory Provident Fund - ValueChice Within 6 working days

Account administration - Transfer of MPF benefits

Transfer of MPF benefits
HSBC Mandatory Provident Fund - SuperTrust Plus HSBC Mandatory Provident Fund - ValueChice
Employee Choice Arrangement - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
Within 5 working days
Within 5 working days
Employee Choice Arrangement - As an original trustee, the processing time for redeeming the fund units in member's account11
Within 6 working days
Within 6 working days
Employee Choice Arrangement - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
Within 5 working days
Within 5 working days
Employee Choice Arrangement - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
Within 2 working days
Within 2 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
Within 5 working days
Within 5 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for redeeming the fund units in member's account11
Within 10 working days
Within 10 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
Within 5 working days
Within 5 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
Within 5 working days
Within 5 working days

Account administration - Transfer of MPF benefits

Transfer of MPF benefits
Employee Choice Arrangement - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
Transfer of MPF benefits
Employee Choice Arrangement - As an original trustee, the processing time for redeeming the fund units in member's account11
HSBC Mandatory Provident Fund - SuperTrust Plus Within 6 working days
HSBC Mandatory Provident Fund - ValueChice Within 6 working days
Transfer of MPF benefits
Employee Choice Arrangement - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
Transfer of MPF benefits
Employee Choice Arrangement - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
HSBC Mandatory Provident Fund - SuperTrust Plus Within 2 working days
HSBC Mandatory Provident Fund - ValueChice Within 2 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for redeeming the fund units in member's account11
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
HSBC Mandatory Provident Fund - ValueChice Within 10 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days

Account administration - Withdrawal of MPF benefits

Withdrawal of MPF benefits
HSBC Mandatory Provident Fund - SuperTrust Plus HSBC Mandatory Provident Fund - ValueChice
In a lump sum - The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)14
Within 10 working days
Within 10 working days
In a lump sum - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
Within 5 working days
Within 5 working days
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Number of free withdrawals by instalments offered (per account in a calendar year)
Unlimited
Unlimited
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)
N/A
N/A
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for redeeming the fund units in member's account16
Within 10 working days
Within 10 working days
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
Within 5 working days
Within 5 working days

Account administration - Withdrawal of MPF benefits

Withdrawal of MPF benefits
In a lump sum - The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)14
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
HSBC Mandatory Provident Fund - ValueChice Within 10 working days
Withdrawal of MPF benefits
In a lump sum - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Number of free withdrawals by instalments offered (per account in a calendar year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
HSBC Mandatory Provident Fund - ValueChice Unlimited
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)
HSBC Mandatory Provident Fund - SuperTrust Plus N/A
HSBC Mandatory Provident Fund - ValueChice N/A
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for redeeming the fund units in member's account16
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
HSBC Mandatory Provident Fund - ValueChice Within 10 working days
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
HSBC Mandatory Provident Fund - ValueChice Within 5 working days
  1. Date of fund price means the date on which the fund price is used for fund dealing after the trustee has received the instruction for rebalancing / fund switching. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  2. From the day following the day of receipt of member's duly completed form by the administrator to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website and IVRS. You may contact the trustee for details. If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  3. If an instruction is received by the trustee before the cut-off time on a working day, it will be considered as received on the same day. If the instruction is received by the trustee after the cut-off time on a working day, it will be deemed to have been received on the next working day. If the instruction is received by the trustee at any time on a non-working day, it will be deemed to have been received before the cut-off time on the next working day.
  4. From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the administrator to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  5. From the day following the day of receipt of member's duly completed form by the administrator to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website and IVRS. You may contact the trustee for details. If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  6. From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the administrator to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  7. From the day following the day of receipt of employer's completed Remittance Statement and cheque by the administrator to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and cheque by the trustee). If the document is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  8. From the day following the day of receipt of employer's completed Remittance Statement by the administrator to the working day on which the trustee has received the contributions from employer's designated bank account and then used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement by the trustee). If the document is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  9. From the day following the day of receipt of employer's completed Remittance Statement and the contributions by the administrator to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and the contributions by the trustee). If the document is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  10. From the day following the day of receipt of member's duly completed election form by the new trustee's administration centre to the working day on which the new trustee has served a copy of the election form on the original trustee (exclusive of the day of receipt of the form by the new trustee). If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  11. From the day following the day on which the original trustee receives a copy of the duly completed election form and all required supporting documents from the new trustee to the working day on which the original trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the copy of the form and the supporting documents by the original trustee).
  12. From the day following the day on which the original trustee has redeemed the fund units in the member's account to the working day on which the original trustee has transferred the accrued benefits out to the new trustee (exclusive of the day of redemption of fund units by the trustee).
  13. From the day following the day on which the new trustee receives the accrued benefits from the original trustee to the working day on which the new trustee has used the transferred-in benefits to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the accrued benefits by the new trustee).
  14. From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the administrator to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee). To facilitate members' comparison, the processing time provided in this field assumes that the claim for payment is made on the ground of attaining the retirement age of 65, early retirement, total incapacity, terminal illness, death, or small balance. The trustee may need more time to process claims under other circumstances. If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.
  15. From the day following the day on which the trustee has redeemed the fund units in the member's account to the working day on which the trustee has paid the accrued benefits to the claimant (exclusive of the day of redemption of fund units by the trustee).
  16. From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the administrator to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee), unless otherwise agreed between the trustee and the claimant. If the form is submitted through other channels (e.g. bank branch), it may take extra time to pass the form to the administrator.

Last Modified Date: 1 November 2018

The Hongkong and Shanghai Banking Corporation Limited is the sponsor and administrator of HSBC MPF schemes.