We're committed to providing you with exceptional service.

Check our service times for MPF account administration services.

The processing time of MPF services provided under HSBC MPF scheme is to be achieved under normal circumstances only. It's subject to the receipt of valid forms/information/instructions and relevant payments (if any) by The Hongkong and Shanghai Banking Corporation Limited ("the administrator") and/ or HSBC Provident Fund Trustee (Hong Kong) Limited ("the trustee"). There may, however, be occasions when the Service Processing Time cannot be met due to circumstances that are unanticipated and beyond our control.

The MPF information provided on this website is for reference only and may be subject to change without notice. No liability is accepted for any loss or damage arising from any reliance upon the information presented here.

Trustee

HSBC Provident Fund Trustee (Hong Kong) Limited

Administrator

The Hongkong and Shanghai Banking Corporation Limited

Enrolment - Regular Employee

Enrolment
HSBC Mandatory Provident Fund - SuperTrust Plus
Provision of electronic application tools - Others
designated HR software
PDF fillable form on website
Means of submitting application form by employer - By post / courier
  
Means of submitting application form by employer - At trustee's designated locations
 
 
Means of submitting application form by employer - Others
designated HR software
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by paper form18
within 5 working days
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by others17

within 1 working day via designated HR software

Enrolment - Regular Employee

Enrolment
Provision of electronic application tools - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
designated HR software
PDF fillable form on website
Enrolment
Means of submitting application form by employer - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
  
Enrolment
Means of submitting application form by employer - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
 
Enrolment
Means of submitting application form by employer - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
designated HR software
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by paper form18
HSBC Mandatory Provident Fund - SuperTrust Plus
within 5 working days
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by others17
HSBC Mandatory Provident Fund - SuperTrust Plus

within 1 working day via designated HR software

Enrolment - Casual Employee

Enrolment
HSBC Mandatory Provident Fund - SuperTrust Plus
Provision of electronic application tools - Others
designated HR software
PDF fillable form on website
Means of submitting application form by employer - By post / courier
 
Means of submitting application form by employer - At trustee's designated locations
 
Means of submitting application form by employer - Others
designated HR software
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by paper form18

within 5 working days

Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by others17
within 1 working day via designated HR software

Enrolment - Casual Employee

Enrolment
Provision of electronic application tools - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
designated HR software
PDF fillable form on website
Enrolment
Means of submitting application form by employer - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form by employer - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form by employer - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
designated HR software
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by paper form18
HSBC Mandatory Provident Fund - SuperTrust Plus

within 5 working days

Enrolment
Required time to complete account setup (after the date of receipt of required documents) - Submitted by employer by others17
HSBC Mandatory Provident Fund - SuperTrust Plus
within 1 working day via designated HR software

Enrolment - Self-Employed Person

Enrolment
HSBC Mandatory Provident Fund - SuperTrust Plus
Means of submitting application form - By post / courier
 
Means of submitting application form - At trustee's designated locations
 
Required time to complete account setup (after the date of receipt of required documents) - By paper form18
within 5 working days

Enrolment - Self-Employed Person

Enrolment
Means of submitting application form - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - By paper form18
HSBC Mandatory Provident Fund - SuperTrust Plus
within 5 working days

Enrolment - Personal Account

Enrolment
HSBC Mandatory Provident Fund - SuperTrust Plus
Provision of electronic application tools - Others
Tablet via MPF Specialist in designated
branches of HSBC
Means of submitting application form - By post / courier
 
Means of submitting application form - At trustee's designated locations
 
Means of submitting application form - Others
Tablet via MPF Specialist in designated
branches of HSBC
Required time to complete account setup (after the date of receipt of required documents) - By paper form18
within 5 working days
Required time to complete account setup (after the date of receipt of required documents) - By others17
within 1 working day via Tablet via MPF Specialist in designated branches of HSBC

Enrolment - Personal Account

Enrolment
Provision of electronic application tools - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
Tablet via MPF Specialist in designated
branches of HSBC
Enrolment
Means of submitting application form - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
Tablet via MPF Specialist in designated
branches of HSBC
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - By paper form18
HSBC Mandatory Provident Fund - SuperTrust Plus
within 5 working days
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - By others17
HSBC Mandatory Provident Fund - SuperTrust Plus
within 1 working day via Tablet via MPF Specialist in designated branches of HSBC

Enrolment - Tax Deductible Voluntary Contribution Account

Enrolment
HSBC Mandatory Provident Fund - SuperTrust Plus
Provision of electronic application tools - Others
Tablet via MPF Specialist in designated
branches of HSBC
Means of submitting application form - By post / courier
 
Means of submitting application form - At trustee's designated locations
 
Means of submitting application form - Others
Tablet via MPF Specialist in designated
branches of HSBC
Required time to complete account setup (after the date of receipt of required documents) - By paper form18
within 5 working days
Required time to complete account setup (after the date of receipt of required documents) - By others17
within 2 working days by Tablet via MPF Specialist in designated branches of HSBC

Enrolment - Tax Deductible Voluntary Contribution Account

Enrolment
Provision of electronic application tools - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
Tablet via MPF Specialist in designated
branches of HSBC
Enrolment
Means of submitting application form - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Enrolment
Means of submitting application form - Others
HSBC Mandatory Provident Fund - SuperTrust Plus
Tablet via MPF Specialist in designated
branches of HSBC
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - By paper form18
HSBC Mandatory Provident Fund - SuperTrust Plus
within 5 working days
Enrolment
Required time to complete account setup (after the date of receipt of required documents) - By others17
HSBC Mandatory Provident Fund - SuperTrust Plus
within 2 working days by Tablet via MPF Specialist in designated branches of HSBC

Contribution Allocation - Mandatory Contributions and Voluntary Contributions

Contribution Allocation
HSBC Mandatory Provident Fund - SuperTrust Plus
Provision of electronic contribution tools - Prescribed spreadsheet6
 
Provision of electronic contribution tools - Entry via website functions
 
Provision of electronic contribution tools - HR software
 
Means of contribution data submission - Submission via website functions
 
Means of contribution data submission - Data file sent via website
 
Means of contribution data submission - Data file sent via email
 
Means of contribution data submission - By post / courier
 
Means of contribution data submission - At trustee's designated locations
 
Contribution payment methods - By cheque
 
Contribution payment methods - By e-cheque
 
Contribution payment methods - By direct debit method (i.e. autopay)
 
Contribution payment methods - By direct credit to trustee's bank account
 
Required time to complete (after the date of receipt of required documents) - Employer pays by direct debit method (i.e. autopay)7
Within 8 working days
Required time to complete (after the date of receipt of required documents) - Employer pays by direct credit to trustee's bank account8
Within 6 working days
Required time to complete (after the date of receipt of required documents) - Employer pays by cheque9
Within 7 working days

Contribution Allocation - Mandatory Contributions and Voluntary Contributions

Contribution Allocation
Provision of electronic contribution tools - Prescribed spreadsheet6
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Provision of electronic contribution tools - Entry via website functions
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Provision of electronic contribution tools - HR software
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Means of contribution data submission - Submission via website functions
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Means of contribution data submission - Data file sent via website
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Means of contribution data submission - Data file sent via email
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Means of contribution data submission - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Means of contribution data submission - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By cheque
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By e-cheque
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By direct debit method (i.e. autopay)
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By direct credit to trustee's bank account
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Required time to complete (after the date of receipt of required documents) - Employer pays by direct debit method (i.e. autopay)7
HSBC Mandatory Provident Fund - SuperTrust Plus
Within 8 working days
Contribution Allocation
Required time to complete (after the date of receipt of required documents) - Employer pays by direct credit to trustee's bank account8
HSBC Mandatory Provident Fund - SuperTrust Plus
Within 6 working days
Contribution Allocation
Required time to complete (after the date of receipt of required documents) - Employer pays by cheque9
HSBC Mandatory Provident Fund - SuperTrust Plus
Within 7 working days

Contribution Allocation - Tax Deductible Voluntary Contribution Account

Contribution Allocation
HSBC Mandatory Provident Fund - SuperTrust Plus
Contribution amount limit - Maximum limit (HKD)
N/A
Contribution amount limit - Minimum limit (HKD)
Monthly: HKD300
Annually: N/A
Lump sum: HKD1,000
Means of contribution data submission - By post / courier
 
Means of contribution data submission - At trustee's designated locations
 
Contribution payment methods - By cheque
 
Contribution payment methods - By e-cheque
 
Contribution payment methods - By direct debit method (i.e. autopay)
 
Required time to complete (after the date of receipt of required documents) - By direct debit method (i.e. autopay)19
Within 3 working days
Required time to complete (after the date of receipt of required documents) - By cheque19
Within 4 working days

Contribution Allocation - Tax Deductible Voluntary Contribution Account

Contribution Allocation
Contribution amount limit - Maximum limit (HKD)
HSBC Mandatory Provident Fund - SuperTrust Plus
N/A
Contribution Allocation
Contribution amount limit - Minimum limit (HKD)
HSBC Mandatory Provident Fund - SuperTrust Plus
Monthly: HKD300
Annually: N/A
Lump sum: HKD1,000
Contribution Allocation
Means of contribution data submission - By post / courier
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Means of contribution data submission - At trustee's designated locations
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By cheque
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By e-cheque
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Contribution payment methods - By direct debit method (i.e. autopay)
HSBC Mandatory Provident Fund - SuperTrust Plus
 
Contribution Allocation
Required time to complete (after the date of receipt of required documents) - By direct debit method (i.e. autopay)19
HSBC Mandatory Provident Fund - SuperTrust Plus
Within 3 working days
Contribution Allocation
Required time to complete (after the date of receipt of required documents) - By cheque19
HSBC Mandatory Provident Fund - SuperTrust Plus
Within 4 working days

Change of investment allocation of existing account balance

Change of investment allocation of existing account balance
HSBC Mandatory Provident Fund - SuperTrust Plus
Method of the change - Rebalancing
 
Method of the change - Fund switching

 

(Through website and by mail only)

Through website - Number of free changes (per calendar year / per scheme year)
Unlimited
Through website - Cut-off time
4:00 p.m.
Through website - Date of fund price for fund dealing1 
Date of receipt of the completed instruction
Through website - Required time to complete (after the date of receipt of completed instruction)2 
Within 2 working days
Through Interactive Voice Response System (IVRS) - Number of free changes (per calendar year / per scheme year)
Unlimited
Through Interactive Voice Response System (IVRS) - Cut-off time
4:00 p.m.
Through Interactive Voice Response System (IVRS) - Date of fund price for fund dealing1 
Date of receipt of the completed instruction
Through Interactive Voice Response System (IVRS) - Required time to complete (after the date of receipt of completed instruction)2
Within 2 working days
By post / courier - Number of free changes (per calendar year / per scheme year)
Unlimited
By post / courier - Date of fund price for fund dealing1 
Within 5 working days after the date of receipt of the completed instruction
By post / courier - Required time to complete (after the date of receipt of completed instruction)3 
Within 5 working days
Confirmation statement for change of investment allocation
 

Change of investment allocation of existing account balance

Change of investment allocation of existing account balance
Method of the change - Rebalancing
HSBC Mandatory Provident Fund - SuperTrust Plus  
Change of investment allocation of existing account balance
Method of the change - Fund switching
HSBC Mandatory Provident Fund - SuperTrust Plus

 

(Through website and by mail only)

Change of investment allocation of existing account balance
Through website - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Change of investment allocation of existing account balance
Through website - Cut-off time
HSBC Mandatory Provident Fund - SuperTrust Plus 4:00 p.m.
Change of investment allocation of existing account balance
Through website - Date of fund price for fund dealing1 
HSBC Mandatory Provident Fund - SuperTrust Plus Date of receipt of the completed instruction
Change of investment allocation of existing account balance
Through website - Required time to complete (after the date of receipt of completed instruction)2 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 2 working days
Change of investment allocation of existing account balance
Through Interactive Voice Response System (IVRS) - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Change of investment allocation of existing account balance
Through Interactive Voice Response System (IVRS) - Cut-off time
HSBC Mandatory Provident Fund - SuperTrust Plus 4:00 p.m.
Change of investment allocation of existing account balance
Through Interactive Voice Response System (IVRS) - Date of fund price for fund dealing1 
HSBC Mandatory Provident Fund - SuperTrust Plus Date of receipt of the completed instruction
Change of investment allocation of existing account balance
Through Interactive Voice Response System (IVRS) - Required time to complete (after the date of receipt of completed instruction)2
HSBC Mandatory Provident Fund - SuperTrust Plus Within 2 working days
Change of investment allocation of existing account balance
By post / courier - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Change of investment allocation of existing account balance
By post / courier - Date of fund price for fund dealing1 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days after the date of receipt of the completed instruction
Change of investment allocation of existing account balance
By post / courier - Required time to complete (after the date of receipt of completed instruction)3 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Change of investment allocation of existing account balance
Confirmation statement for change of investment allocation
HSBC Mandatory Provident Fund - SuperTrust Plus  

Change of investment mandate of future contributions

Change of investment mandate of future contributions
HSBC Mandatory Provident Fund - SuperTrust Plus
Through website - Number of free changes (per calendar year / per scheme year)
Unlimited
Through website - Cut-off time
4:00 p.m.
Through website - Required time to complete4 
Within 1 working day after the date of receipt of the completed instruction
Through IVRS - Number of free changes (per calendar year / per scheme year)
Unlimited
Through IVRS - Cut-off time
4:00 p.m.
Through IVRS - Required time to complete4
Within 1 working day after the date of receipt of the completed instruction
By post /courier - Number of free changes (per calendar year / per scheme year)
Unlimited
By post /courier - Required time to complete5 
Within 5 working days after the date of receipt of the completed instruction
Confirmation statement for change of investment mandate
 

Change of investment mandate of future contributions

Change of investment mandate of future contributions
Through website - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Change of investment mandate of future contributions
Through website - Cut-off time
HSBC Mandatory Provident Fund - SuperTrust Plus 4:00 p.m.
Change of investment mandate of future contributions
Through website - Required time to complete4 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 1 working day after the date of receipt of the completed instruction
Change of investment mandate of future contributions
Through IVRS - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Change of investment mandate of future contributions
Through IVRS - Cut-off time
HSBC Mandatory Provident Fund - SuperTrust Plus 4:00 p.m.
Change of investment mandate of future contributions
Through IVRS - Required time to complete4
HSBC Mandatory Provident Fund - SuperTrust Plus Within 1 working day after the date of receipt of the completed instruction
Change of investment mandate of future contributions
By post /courier - Number of free changes (per calendar year / per scheme year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Change of investment mandate of future contributions
By post /courier - Required time to complete5 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days after the date of receipt of the completed instruction
Change of investment mandate of future contributions
Confirmation statement for change of investment mandate
HSBC Mandatory Provident Fund - SuperTrust Plus  

Transfer of MPF benefits

Transfer of MPF benefits
HSBC Mandatory Provident Fund - SuperTrust Plus
Employee Choice Arrangement - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
Within 5 working days
Employee Choice Arrangement - As an original trustee, the processing time for redeeming the fund units in member's account11
Within 6 working days
Employee Choice Arrangement - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
Within 5 working days
Employee Choice Arrangement - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
Within 2 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
Within 5 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for redeeming the fund units in member's account11
Within 10 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
Within 5 working days
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
Within 3 working days
Transfer arrangement for tax deductible voluntary contribution account holder - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10 
Within 5 working days
Transfer arrangement for tax deductible voluntary contribution account holder - As an original trustee, the processing time for redeeming the fund units in member's account11 
Within 10 working days
Transfer arrangement for tax deductible voluntary contribution account holder - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12 
Within 5 working days
Transfer arrangement for tax deductible voluntary contribution account holder - As a new trustee, the processing time for transferring MPF benefits in from original scheme13 
Within 3 working days

Transfer of MPF benefits

Transfer of MPF benefits
Employee Choice Arrangement - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Transfer of MPF benefits
Employee Choice Arrangement - As an original trustee, the processing time for redeeming the fund units in member's account11
HSBC Mandatory Provident Fund - SuperTrust Plus Within 6 working days
Transfer of MPF benefits
Employee Choice Arrangement - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Transfer of MPF benefits
Employee Choice Arrangement - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
HSBC Mandatory Provident Fund - SuperTrust Plus Within 2 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for redeeming the fund units in member's account11
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Transfer of MPF benefits
Transfer arrangement for self-employed person, personal account holder or employee ceasing employment - As a new trustee, the processing time for transferring MPF benefits in from original scheme13
HSBC Mandatory Provident Fund - SuperTrust Plus Within 3 working days
Transfer of MPF benefits
Transfer arrangement for tax deductible voluntary contribution account holder - As a new trustee, the processing time for serving a copy of election form on the original trustee (after the date of receipt of completed instruction)10 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Transfer of MPF benefits
Transfer arrangement for tax deductible voluntary contribution account holder - As an original trustee, the processing time for redeeming the fund units in member's account11 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
Transfer of MPF benefits
Transfer arrangement for tax deductible voluntary contribution account holder - As an original trustee, the processing time for transferring MPF benefits out to new scheme after redemption of fund units12 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Transfer of MPF benefits
Transfer arrangement for tax deductible voluntary contribution account holder - As a new trustee, the processing time for transferring MPF benefits in from original scheme13 
HSBC Mandatory Provident Fund - SuperTrust Plus Within 3 working days

Withdrawal of MPF benefits

Withdrawal of MPF benefits
HSBC Mandatory Provident Fund - SuperTrust Plus
In a lump sum - The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)14
Within 10 working days
In a lump sum - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
Within 5 working days
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Number of free withdrawals by instalments offered (per account in a calendar year)
Unlimited
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)
N/A 
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)16
Within 10 working days
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
Within 5 working days

Withdrawal of MPF benefits

Withdrawal of MPF benefits
In a lump sum - The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)14
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
Withdrawal of MPF benefits
In a lump sum - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Number of free withdrawals by instalments offered (per account in a calendar year)
HSBC Mandatory Provident Fund - SuperTrust Plus Unlimited
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - Fees charged for exceeding the number of free withdrawals by instalments offered (per withdrawal)
HSBC Mandatory Provident Fund - SuperTrust Plus N/A 
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for redeeming the fund units in member's account (after the date of receipt of completed instruction)16
HSBC Mandatory Provident Fund - SuperTrust Plus Within 10 working days
Withdrawal of MPF benefits
By instalments (applicable to claims of benefits on the grounds of attaining the retirement age of 65 and early retirement only) - The processing time for paying the accrued benefits out by trustee after redemption of fund units15
HSBC Mandatory Provident Fund - SuperTrust Plus Within 5 working days
  1. Date of fund price means the date on which the fund price is used for fund dealing after the trustee has received the instruction for rebalancing / fund switching. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  2. From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the trustee's administration centre to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  3. From the day following the day of receipt of member's duly completed form by the trustee's administration centre to the working day on which the trustee has completed changing the investment allocation of the existing account balance and allocating the relevant fund units into member's account (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  4. From the day following the day of receipt of member's valid instruction (before the cut-off time on that day) by the trustee's administration centre to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the instruction by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  5. From the day following the day of receipt of member's duly completed form by the trustee's administration centre to the working day on which the trustee has completed updating the investment allocation of future contributions (exclusive of the day of receipt of the form by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  6. Prescribed spreadsheets are developed by trustees with automatic calculation of contribution functions for employers to prepare contribution data.
  7. From the day following the day of receipt of employer's completed Remittance Statement by the trustee's administration centre to the working day on which the trustee has received the contributions from employer's designated bank account and then used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  8. From the day following the day of receipt of employer's completed Remittance Statement and the contributions by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and the contributions by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  9. From the day following the day of receipt of employer's completed Remittance Statement and cheque by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the Remittance Statement and cheque by the trustee). If the document is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  10. From the day following the day of receipt of member's duly completed election form by the new trustee's administration centre to the working day on which the new trustee has served a copy of the election form on the original trustee (exclusive of the day of receipt of the form by the new trustee). If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  11. From the day following the day on which the original trustee receives a copy of the duly completed election form and all required supporting documents from the new trustee to the working day on which the original trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the copy of the form and the supporting documents by the original trustee).
  12. From the day following the day on which the original trustee has redeemed the fund units in the member's account to the working day on which the original trustee has transferred the accrued benefits out to the new trustee (exclusive of the day of redemption of fund units by the trustee).
  13. From the day following the day on which the new trustee receives the accrued benefits from the original trustee to the working day on which the new trustee has used the transferred-in benefits to subscribe for units in the relevant constituent fund(s) (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the accrued benefits by the new trustee).
  14. From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee). To facilitate members' comparison, the processing time provided in this field assumes that the claim for payment is made on the ground of attaining the retirement age of 65, early retirement, total incapacity, terminal illness, death, or small balance. The trustee may need more time to process claims under other circumstances. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  15. From the day following the day on which the trustee has redeemed the fund units in the member's account to the working day on which the trustee has paid the accrued benefits to the claimant (exclusive of the day of redemption of fund units by the trustee).
  16. From the day following the day of receipt of claimant's duly completed claim form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has redeemed the fund units in the member's account (exclusive of the day of receipt of the form and the required supporting documents by the trustee), unless otherwise agreed between the trustee and the claimant. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  17. From the day following the day of receipt of applicant's duly completed form and all required supporting documents (before the cut-off time on that day) through the designated means by the trustee's administration centre to the working day on which the trustee has completed the member's account setup (exclusive of the day of receipt of the applicant's duly completed form and the supporting documents by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the instruction is received by the trustee after the cut-off time on a working day or at any time on a non-working day, it will be deemed to have been received on the next working day.
  18. From the day following the day of receipt of applicant's duly completed form and all required supporting documents by the trustee's administration centre to the working day on which the trustee has completed the member's account setup (exclusive of the day of receipt of the applicant's duly completed form and the supporting documents by the trustee). However, the relevant information may not be updated simultaneously to the trustee's website, mobile apps and IVRS. You may contact the trustee for details. If the form is submitted through other channels provided by the trustee (e.g. bank branch), it may take extra time to pass the form to the administration centre of the trustee.
  19. From the day following the day of receipt of the member's tax deductible voluntary contributions through the designated payment channel by the trustee's administration centre to the working day on which the trustee has used the contributions to subscribe for units in the relevant constituent fund(s)  (i.e. the date on which the fund price used for fund subscription is quoted) for the member (exclusive of the day of receipt of the member's contributions by the trustee).

Last Modified Date: 1 July 2019