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Understanding MPF

What do I need to do?

Managing your MPF

HSBC MPF offers you a comprehensive set of services making it easy to manage and monitor your MPF.

Use our digital banking platforms to access your MPF account online

For employers

HSBC MPF's Business Internet Banking allows employers to conveniently manage MPF administration online and provides a host of services.

HSBC MPF is also providing other electronic ways for employers to prepare and submit MPF contributions.

For employees, self-employed, personal account holders and tax deductible voluntary contributions account holders

Online banking allows members to instantly check MPF account balances and contribution history for the last 18 months, view or download annual Member Benefit Statements and change your investment allocation.

HSBC HK Mobile banking allows member to check MPF account balances and summary, view MPF fund cumulative performance and do fund switching.

 

Find out more about the MPF default investment arrangement.  

 
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A report on the investment objectives, portfolio allocation and holdings, and market commentary for each Constituent Fund.

 

A summary of account movements for the current financial year and since you joined the scheme.

MPF Hotlines

HSBC MPF Member Hotline: +852 3128 0128

HSBC MPF Employer Hotline: +852 2583 8033

 

Our member hotline is a 24-hour interactive voice response system allowing members to manage their MPF accounts.

Write to us

Find out more about making enquiries, complaints and providing feedback.

 
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Find your nearest branch offering an MPF drop-in box and MPF services and enquiries.

Monitor and manage your MPF

We offer you the convenience of managing your MPF account through our comprehensive service and MPF information:

  • Our MPF website
  • Online and mobile banking
  • HSBC MPF Member hotline on +852 3128 0128
  • Our ATM service
  • Our designated branches
  • Enrolment video
  • Quarterly fund fact sheet
  • Monthly fund performance summary

 

Managing your MPF account is easy through our online banking services. You can check your MPF account balances and change your investment allocation whenever you want.

If you're a registered online banking user, you can automatically access your MPF account information through Personal Internet Banking or HSBC HK Mobile Banking provided you use the same identification numbers, namely your Hong Kong ID or passport number, for your MPF account and your bank or credit card account.

Instant access to the information you need regarding your MPF account: 

Ways to check MPF account information
MPF account information

Online banking

(for personal customers)

HSBC HK Mobile Banking
(for personal customers)

MPF Member hotline

(852) 3128 0128

HSBC and Hang Seng Bank ATMs
Consolidated bank statement1
Contribution
 

N/A

 
 
N/A
Total account balance
 
 
  
  
 
Account balance by employer or by fund
 
 
(by account)
 
N/A

 

(by account)

Latest unit prices of funds
 
 
 
N/A
N/A
Fund information
 
 
N/A N/A
N/A
Change of investment allocation
 
(For portfolio rebalance, asset switch and contribution redirection only)
 
(For portfolio rebalance, asset switch and contribution redirection only)
 
(portfolio rebalance and contribution redirection only)
N/A
N/A
Changing online banking password or MPF phone PIN
Changing online password
N/A Changing MPF phone PIN
N/A
N/A
Forms
Commonly used forms
N/A N/A
N/A
N/A
Ways to check MPF account information
MPF account information
Contribution

Online banking

(for personal customers)

 
HSBC HK Mobile Banking
(for personal customers)

N/A

MPF Member hotline

(852) 3128 0128

 
HSBC and Hang Seng Bank ATMs
 
Consolidated bank statement1
N/A
MPF account information
Total account balance

Online banking

(for personal customers)

 
HSBC HK Mobile Banking
(for personal customers)
 

MPF Member hotline

(852) 3128 0128

  
HSBC and Hang Seng Bank ATMs
  
Consolidated bank statement1
 
MPF account information
Account balance by employer or by fund

Online banking

(for personal customers)

 
HSBC HK Mobile Banking
(for personal customers)
 
(by account)

MPF Member hotline

(852) 3128 0128

 
HSBC and Hang Seng Bank ATMs
N/A
Consolidated bank statement1

 

(by account)

MPF account information
Latest unit prices of funds

Online banking

(for personal customers)

 
HSBC HK Mobile Banking
(for personal customers)
 

MPF Member hotline

(852) 3128 0128

 
HSBC and Hang Seng Bank ATMs
N/A
Consolidated bank statement1
N/A
MPF account information
Fund information

Online banking

(for personal customers)

 
HSBC HK Mobile Banking
(for personal customers)
 

MPF Member hotline

(852) 3128 0128

N/A
HSBC and Hang Seng Bank ATMs
N/A
Consolidated bank statement1
N/A
MPF account information
Change of investment allocation

Online banking

(for personal customers)

 
(For portfolio rebalance, asset switch and contribution redirection only)
HSBC HK Mobile Banking
(for personal customers)
 
(For portfolio rebalance, asset switch and contribution redirection only)

MPF Member hotline

(852) 3128 0128

 
(portfolio rebalance and contribution redirection only)
HSBC and Hang Seng Bank ATMs
N/A
Consolidated bank statement1
N/A
MPF account information
Changing online banking password or MPF phone PIN

Online banking

(for personal customers)

Changing online password
HSBC HK Mobile Banking
(for personal customers)
N/A

MPF Member hotline

(852) 3128 0128

Changing MPF phone PIN
HSBC and Hang Seng Bank ATMs
N/A
Consolidated bank statement1
N/A
MPF account information
Forms

Online banking

(for personal customers)

Commonly used forms
HSBC HK Mobile Banking
(for personal customers)
N/A

MPF Member hotline

(852) 3128 0128

N/A
HSBC and Hang Seng Bank ATMs
N/A
Consolidated bank statement1
N/A

1 Applicable to HSBC Jade, HSBC Premier, HSBC Advance or Personal Integrated Account customers. Refer to the 'Mail statement' section in our Member Services Guide for details.

Additional information

Important notes

  • The information contained in this website is for reference only and will be updated without notice. The provisions of the Mandatory Provident Fund Schemes Ordinance, other applicable legislation/regulations and guidelines or announcements published by the Mandatory Provident Fund Schemes Authority shall prevail for any information on MPF system. If you're in doubt about the meaning or the effect of the contents of this website, you should seek independent professional advice.
  • Investments involve risks. Past performance is not indicative of future performance. The value of financial instruments, in particular stocks and shares, and any income from such financial instruments, may go down as well as up. For further details including the product features and risks involved, please refer to the MPF Scheme Brochure.