Top of main content
Father is helping little daughter while roller skating; image used for HSBC Help and Support.

Help and support

Let us help you find what you need

Connecting you with a world of opportunity

We understand the value of connection, whether it's for individuals, businesses or communities. Discover ways we can help you to connect beyond borders.

Popular questions

Other help topics

A couple is shopping online in tablet ; image used for HSBC Credit card support.
 

Learn about the latest offers and how to get the most out of your credit cards.

Woman is working with her laptop; image used for HSBC Ways to bank.
 

Manage your money online, via ATM, phone or at an HSBC branch.

Using faster payment function in mobile; image used for HSBC X FPS.
 

Learn more about this new way of money transfer. With FPS, you can make instant payments to individuals and merchants.

Sisters using digital tablet in playroom; image used for HSBC online and banking security.
 

Here's how you can learn to stay protected against cyber risks and threats.

 

Activate your Mobile Security Key to enjoy a faster and more secure banking experience. We also offer Biometric Authentication to make digital banking even easier for you.

 
This link will open in a new window

See what the queues are like in real time, get a ticket and make a booking in advance, all before you arrive at a branch.

 

Download HSBC product brochures, eWelcome packs, user guides, policy documents and more.

 

Get answers to a range of questions about HSBC products and services.

Helping you through tough times

A depressed woman is praying; image used for bereavement page.
 

See our guide on dealing with practical matters and making financial decisions when someone close has passed away.

Young businessman holding a pen standing in office; image used for the HSBC Money Worries page
 

Explore your options and get in touch with us if you're experiencing financial difficulties.

Woman looking through window; image used for How a separation could affect your finances.
 

Let us help you minimise the stress by answering some of your questions about separating from your partner financially.

A child holding a red heart; image used for Banking support for customers with health issues.
 

Explore our banking services aimed at helping you meet your banking needs with convenience and ease.